Simplify your Airbnb management with a co-host!
Managing the whole organization of your Bnb rental is sometimes a real headache. Indeed, if renting between individuals can allow you to earn money, it nevertheless requires a well-functioning organization (reception of the travelers, handing-over of the keys, cleaning…).
Sometimes, we would like to be able to manage all that more easily! What if we told you that it is possible? We present you today the functioning of the “co-hosts”, your best ally for your BnB rental!
What's a
airbnb co-host ?
First, let’s analyze the word: Co-host. Does this make you think of the word teammate? Bingo! A Co-Host is a partner whose mission is to help you manage your rental and your travelers. But who can be a co-host? There is no limit, you just need a mutual agreement.
It is therefore highly recommended to ask someone you can rely on (family, friend, neighbor…). If you don’t know anyone around you who can play this role, you can probably find someone through the Airbnb community forum.
The co-host
missions
You remain the main manager and the co-host is your assistant in the rental Airbnb. His/her mission: to replace you on the tasks that you will not be able to perform. Your co-host can also help you on :
- Creating and updating the ad
- Preparing the accommodation (restocking supplies, cleaning, repairs, bedding…)
- Welcoming and assisting travelers (handing over keys, questions, problems…)
- Communication and management of travelers’ comments
- Management of reservations
To give the status of co-host to someone, you just have to add him/her to your ad Airbnbfollowing this tutoriel.
With a co-host, managing your rentals becomes easier! However, it is essential to choose a person you can trust to avoid any dispute. If you are having trouble finding a suitable co-host or if you prefer to use a professional, we have the solution for you: BnB concierge services.
Discover our articles on two famous BnB concierge services :
: GuestReady and Welkeys !
Couples: an interesting target for your rental
Do you rent an apartment or a house of the studio or two-room type? Couples are therefore your preferred customers! But how to best meet their expectations and needs? From the writing of your ad to the reception of your travelers, here is our advice to put all the chances on your side!
Understand
their needs
We can’t put all travel couples in the same box! Indeed, some simply want to spend time together, to be quiet, to rest, others want to have fun, to do sports and activities. Some prefer to discover and visit the city, while others are passionate about the local gastronomy! Depending on the location of your accommodation and its “atmosphere”, it will be more willing to welcome a certain type of traveler. Be attentive to their needs and don’t hesitate to give them your advice and good addresses to make their stay a success! You can use your digital welcome booklet.
How to encourage them to
book your accomodation ?
Love softens morals but not requirements! To make couples come to your place, you will have to win them over as soon as you create your rental ad. The characteristics of your accommodation, its equipment and photos will be essential elements. You can specify in your ad that your accommodation is ideal for couples, and highlight certain elements (a king-size bed, a Jacuzzi, a romantic decor …). Finally, don’t hesitate to read our article “Our advices for a good ad” who will help you write it.
Little touches to
satisfy your travelers
Be considerate of your travelers and don’t hesitate to give them your phone number to prepare for the couple’s arrival. It is possible that they will rent your Airbnb to celebrate a special occasion (wedding anniversary, Valentine’s Day…). You will be able to offer them a special welcome or surprise them with a bouquet of flowers, chocolates, a bottle of wine or champagne. For this, we have found a good address for you : La boutique des Proprios. This website will offer you various welcome kits to satisfy all your travelers!
So, if couples are the main target of your rental, you can apply these few tips to encourage them to book your accommodation. Once there, their satisfaction is also essential. To do so, you should, StyQR accompanies you with the digital welcome booklet. Create a free welcome guide for your accommodation in just a few clicks to include all the practical information (wifi code, specificities of the rental, good addresses nearby…). Your tenants will be able to access it easily by scanning a QR code placed in a nice picture frame. They will be more independent, and so will you!
Modernize your hotel reception!
In 2018, there are still many outdated practices in the hotel industry that are friction points for the customer, risking to taint their satisfaction. For example, in some hotels late arrivals are not allowed because the reception is closed and therefore welcoming the customer is not possible. On the other hand, the wait to check in during peak hours can be endless. Finally, communication can leave something to be desired when it comes to transmitting information: the wifi code is written on a post-it note, there are piles of flyers in the hotel lobby with activities to do…
However, the hotel industry is innovating more and more to improve the customer’s reception with appropriate solutions. Here are some practices that could revolutionize your methods!
Registration with
electronic kiosk
Once in your hotel, your guests are obliged to go to the reception desk to check in (the famous check-in!). After a day of travel, this is a tedious but necessary moment for them to get their room keys.
To answer this problem, several concepts were born, in particular those of Hotello and Ariane. They imagined electronic kiosks that allow guests to check-in and check-out themselves in the hotel lobby. This is an ingenious system that saves time for guests and hotel staff alike.
Several large hotel chains, such as Nomad Hotels, have decided to set up these new terminals. The operation is simple: the customer scans on the terminal a personal QR code sent by e-mail, allowing him to finalize the administrative procedure and receive his key. And when leaving, they just have to deposit the key on the dedicated terminal.
Online check-in
in advance
No more waiting at the hotel reception! It is now possible to offer your customers the possibility to check-in online. Comparable to airline services, your traveler will receive an email two days before his stay to prepare his check-in online.
On the day of his arrival, he will receive a new message containing a map to the hotel, his room number and useful information for his stay. Once at the hotel, they can pick up their key directly at the express check-in desk.
AccorHotel offers this service which is accessible from its website. You can also set up a similar system by creating the website of your hotel (discover our article about it).
the smartphone as
a room key
Put an end to lost and forgotten keys for your guests: the smartphone can now replace the key! With a simple click, your travelers will be able to access their room without having to go through the reception. Everything is digitalized! Thanks to a mobile application accessible to all, your customers will be able to choose their room, check-in and check-out, and open their room door.
Louvre Hotel group already allows its travelers to use this feature, which is being tested in two establishments before being rolled out to all of the group’s hotels, through its free application : “HotelForYou”.
A digital welcome booklet
for the useful information
To replace the traditional paper binder (often obsolete and unattractive), the digital welcome booklet is your best asset for a quality welcome. Everything is designed to simplify the arrival and stay of your customers, with an intuitive handling and a summary of all useful information. It allows you to indicate to your customers :
- the wifi code (with a simple copy/paste)
- good addresses nearby useful numbers (reception, additional services…)
- practical information (reception and pool hours, check-out time…)
- digicodes (access code to the parking lot, to the hotel…)
Your client will access the welcome booklet by scanning with his smartphone a QR code placed in an attractive photo frame. Aesthetically pleasing, it will fit perfectly with your hotel’s decoration. Create your first welcome booklet for free.
Customer service is the key to the success of your establishment. Satisfying your customer now requires using new methods that will allow you to impress your travelers with your modernity and save time (for you and for your customer). So go to the hotel business 2.0!
Your Airbnb To Do List, for a perfect organization !
Rent your home on Airbnb requires a real organization: the cleaning, the equipment, the reception of the travelers… in short, a lot of logistics! It’s not so easy to manage, and yet the reception of travelers must be perfect.
To help you get organized, we have created the To Do List of essential items to plan for your rental to go smoothly.
Think about creating
your digital welcome booklet
In order to improve the welcome of your travelers and to accompany them during your stay, think of creating your digital welcome booklet. Modern, easy to configure and free, it will allow you to impress your customers!
You can indicate :
- the wifi code
- good addresses nearby
- useful numbers
- practical information
- the digicodes
Your travelers will be able to access the welcome booklet by scanning a QR code placed in a nice photo frame with their smartphone.
Create your booklet
A breakfast in bed for your guests? Here is Baguette à Bicyclette.
Make the difference and pamper your guests with a breakfast in bed! Yes, when you say a romantic stay, you mean a breakfast in bed. An extra service in your guest house (or your rental) Airbnb) is always synonymous with customer satisfaction.
Baguette à Bicyclette,
a gourmet start-up
That’s why StyQR offers you today to discover Baguette à Bicyclette, a flourishing start-up born from a fusion between a passion for sports, entrepreneurship and a taste for good things! An innovative concept that consists in the delivery of good breakfasts at home. Why not let your travelers take advantage of this precious morning time to relax far from stress and agitation? A great way to start the day and enjoy the activities planned.
The concept
The concept of Baguette à Bicyclette is based on 3 core values:
Proximity : Baguette à Bicyclette selects natural products while taking care to respect the local or at least French economic fabric
Quality : They bring a wide range of quality products including “organic” breads labeled Ecocert, all to delight your taste buds!
Ecology : The deliveries are made by bike, the respect of the environment is guaranteed. If you are in Lyon or in the Lyon region, you will soon be able to meet one of the delivery men wearing the Baguette à Bicyclette colors or the flocked cargo bike!
Otherwise, don’t worry! Baguette à Bicyclette will soon be available in all French cities.
The formula
A large choice of quality local products selected with care will be proposed to your guests (fresh bread, seasonal fruits, pastries, fruit juices, butter, jam, granola…). Create and compose your own formulas including your own resale prices. With a guaranteed uninterrupted service, you will place your order in the evening until 7pm. Your travelers will be delivered the next morning on time, by bike, and with a big smile.
To please your customers, two solutions are possible:
- Surprise them and order for them!*
- Offer a gift voucher so that they can order whenever they want.
What’s up? Ready to surprise your travelers? It’s here :
The major hotel trends of 2019
In constant competition with guest houses and rentals Airbnb, Hotels need to reinvent themselves in order to appeal to tourists. Today, StyQr has unearthed some must-follow trends to improve the customer experience in 2019. Whether you’re an independent hotel or a large hotel chain, you need to anticipate the next few months of this new year in order to shine again in your industry.
The customer
experience
Communication, the basis of any relationship
In order to stand out, you need to connect with your community. Customers must feel comfortable, at home and satisfied. There should be no distance. To do so, you can propose activities or sports, cultural or artistic events to be done in the hotel’s living spaces or outside. Inform your future clients about the leisure activities available in your city. Moreover, you can also use social networks, newsletters, applications, sms… Disseminate quality information, with unique content. Develop yourself by promoting and developing the image of your establishment, build customer loyalty, federate your teams around your history and your values. The image you reflect will be a mirror of your identity.
Storytelling
Find your DNA and give it life. Create your own universe with your graphic charter, your colors, your style of furniture, your decoration or an atypical service. Build on the history of the creation of your hotel. Be imaginative, rethink the uniform of your employees for example.
Local and
ecological authenticity
Dining Experience
A large majority of travelers choose hotels primarily for their food and dining experiences. Incorporate a chef’s dish special to your hotel into your menu. Give tourists a change of scenery by highlighting the culinary specialties of the country or region. Why not offer cooking classes for adults and children in the hotel restaurant? And of course, use organic ingredients from local farms. Finally, you can surprise your guests with breakfast in bed !
A commitment to the environment
In 2019, travelers are committing to becoming more and more eco-friendly. By reducing your environmental footprint, you’ll not only attract more travelers, but you’ll also save a lot of money. Among the measures your guests will be able to notice right away; (eco-friendly toiletries, lights and air conditioning that automatically turn off when no one is in the room, and a towel reuse policy).
Hotel
technology
Interconnected devices
Have you ever heard of the “smart hostel”? It’s a system that aims to replace checking into a hotel, opening the doors, changing the lights, temperature and powering the candles with the push of a button (on your smartphone). So, in 2019, we will see more and more connected rooms in hotels. Assuming every employee and guest has a personal device, it will be more obvious to communicate with the hotel server and thus have access to room controllers.
The digital welcome booklet
In 2019, say goodbye to the paper welcome booklet, and go digital! StyQR will allow you to surprise your customers with the modernity of your methods, while providing them with all the practical information they need during their stay. No more incessant phone calls to the reception desk and no more forgotten information.
Create easily and freely In your digital welcome booklet, add the necessary information (wifi code, digicode, good addresses, tips on how to use the appliances, useful numbers…). To access it, travelers scan the QR code dedicated to you. You can make this QR code a real decoration tool by putting it in a frame that will perfectly match your interior.
5 mistakes to avoid when welcoming your travelers
It is common to be unsure of the most appropriate way to welcome your travelers to your home. In trying to do the right thing, you end up acting awkwardly. Don’t panic, StyQR gives you in these few lines the 5 mistakes to avoid for a successful welcome!
1. Being too quick
It is clear that repeating the same speech over and over again upon the arrival of each new traveler can be cumbersome and redundant. You get tired of repeating the same questions, introductions, and explanations. As a result, you unpack your tirade at once and you unconsciously go too fast. Beware, your guests could take this as a lack of courtesy. Indeed, an awkward welcome could make your travelers feel uncomfortable. Take a deep breath, put on your best smile and take the time to answer all questions. In addition, the creation fo your digital welcome booklet will allow you to transmit easily and quickly all useful information.
2. Making your guests late
Don’t keep your guests for long. They are there above all to rest and to meet each other. Don’t forget that they have just made a long journey. Release them as soon as possible because they will never dare to tell you themselves.
3. Impose your presence throughout the stay
Your tenants should be able to reach you if they need to. But the rest of the time, be discreet. Let them enjoy their moments of relaxation in solitude. Don’t be too invasive and intrusive in their stay, under the pretext that they are staying in one of the rooms of your house. Not everyone is looking for company! Some people choose an Airbnb rental to save money on the price of their stay, not to socialize with the owner.
4. Cleanliness of the premises that leaves something to be desired
What good is a beautiful decoration if it is made in an unsanitary and unclean place? Not much, or a predictable disappointment! Avoid putting your travelers in an unpleasant environment. Clean the rooms used by travelers, the bedrooms, bathrooms and kitchen. Check floors for hair, stains, dust and mildew. Between stays, check that everything is in good condition: change the sheets and towels available to travelers. Clear out the trash, food and items left behind by previous travelers.
5. Reserve a bad surprise
Imagine travelers having traveled a long distance to get to you. Once there, you tell them that some items are not included in the price they paid, that you have no more sheets or that Gipsy your dog will be present in your accommodation when it was not specified. This is completely inconceivable! Plan everything in advance and anticipate this kind of situation. In the event of an unforeseen event, keep calm, be courteous and precise. Play down the problem and propose solutions.
Homerez : an intermediary for your rentals
Create in 2014, Homerez is Europe’s leading service provider for vacation rental owners. A real time-saver, Homerez helps them increase their rental income (by increasing the number of bookings) and accompanies them during the rental process, even guiding them in pricing by estimating market prices. As the offices are based in Paris, everything is managed from France. In particular, the company has created its own revenue management platform to optimize rates. With more than 6,000 active owners, Homerez has managed to raise 10 million euros. Discover the advantages of registering on this successful platform.
Your ad is broadcasted
on 20 international sites
Are you struggling to manage the multiple ads for your vacation rentals? Whether you have one or several properties for rent, it is true that putting ads online on different platforms can be a real headache. But no more worries ! Homerez takes care of the management of your advertisement and its publication on more than 20 sites throughout the world thanks to their partnerships: Airbnb, Homelidays, Tripadvisor, Expedia…
Therefore, by becoming a member of Homerez you will gain on average 50% more bookings.
Say good bye
to language barrier
You may not speak English, Spanish, Chinese, Arabic or Russian? Homerez team is polyglot and has your back. She will respond to your international travelers in their own language and in the shortest possible time. Thus, several telephone calls are made for a better guarantee and a maximum conversion rate!
All your bookings
on one calendar
With each new reservation, you are obliged to update your availability on all your platforms. At present, Homerezallows you to synchronize everything on a single calendar from a single application. Practical, isn’t it?
A price of
optimal location
You may be new to rental property investment or simply unsure of how much to rent. You can consult our article can help you to fixe the price of your rental.
Otherwise, Homerez can do it for you by elaborating a detailed study of the geographical location of your accommodation, of the competition, and of the market conditions on the chosen period. Thus, you will maximize your future bookings for sure!