Couples: an interesting target for your rental
Do you rent an apartment or a house of the studio or two-room type? Couples are therefore your preferred customers! But how to best meet their expectations and needs? From the writing of your ad to the reception of your travelers, here is our advice to put all the chances on your side!
Understand
their needs
We can’t put all travel couples in the same box! Indeed, some simply want to spend time together, to be quiet, to rest, others want to have fun, to do sports and activities. Some prefer to discover and visit the city, while others are passionate about the local gastronomy! Depending on the location of your accommodation and its “atmosphere”, it will be more willing to welcome a certain type of traveler. Be attentive to their needs and don’t hesitate to give them your advice and good addresses to make their stay a success! You can use your digital welcome booklet.
How to encourage them to
book your accomodation ?
Love softens morals but not requirements! To make couples come to your place, you will have to win them over as soon as you create your rental ad. The characteristics of your accommodation, its equipment and photos will be essential elements. You can specify in your ad that your accommodation is ideal for couples, and highlight certain elements (a king-size bed, a Jacuzzi, a romantic decor …). Finally, don’t hesitate to read our article “Our advices for a good ad” who will help you write it.
Little touches to
satisfy your travelers
Be considerate of your travelers and don’t hesitate to give them your phone number to prepare for the couple’s arrival. It is possible that they will rent your Airbnb to celebrate a special occasion (wedding anniversary, Valentine’s Day…). You will be able to offer them a special welcome or surprise them with a bouquet of flowers, chocolates, a bottle of wine or champagne. For this, we have found a good address for you : La boutique des Proprios. This website will offer you various welcome kits to satisfy all your travelers!
So, if couples are the main target of your rental, you can apply these few tips to encourage them to book your accommodation. Once there, their satisfaction is also essential. To do so, you should, StyQR accompanies you with the digital welcome booklet. Create a free welcome guide for your accommodation in just a few clicks to include all the practical information (wifi code, specificities of the rental, good addresses nearby…). Your tenants will be able to access it easily by scanning a QR code placed in a nice picture frame. They will be more independent, and so will you!
Modernize your hotel reception!
In 2018, there are still many outdated practices in the hotel industry that are friction points for the customer, risking to taint their satisfaction. For example, in some hotels late arrivals are not allowed because the reception is closed and therefore welcoming the customer is not possible. On the other hand, the wait to check in during peak hours can be endless. Finally, communication can leave something to be desired when it comes to transmitting information: the wifi code is written on a post-it note, there are piles of flyers in the hotel lobby with activities to do…
However, the hotel industry is innovating more and more to improve the customer’s reception with appropriate solutions. Here are some practices that could revolutionize your methods!
Registration with
electronic kiosk
Once in your hotel, your guests are obliged to go to the reception desk to check in (the famous check-in!). After a day of travel, this is a tedious but necessary moment for them to get their room keys.
To answer this problem, several concepts were born, in particular those of Hotello and Ariane. They imagined electronic kiosks that allow guests to check-in and check-out themselves in the hotel lobby. This is an ingenious system that saves time for guests and hotel staff alike.
Several large hotel chains, such as Nomad Hotels, have decided to set up these new terminals. The operation is simple: the customer scans on the terminal a personal QR code sent by e-mail, allowing him to finalize the administrative procedure and receive his key. And when leaving, they just have to deposit the key on the dedicated terminal.
Online check-in
in advance
No more waiting at the hotel reception! It is now possible to offer your customers the possibility to check-in online. Comparable to airline services, your traveler will receive an email two days before his stay to prepare his check-in online.
On the day of his arrival, he will receive a new message containing a map to the hotel, his room number and useful information for his stay. Once at the hotel, they can pick up their key directly at the express check-in desk.
AccorHotel offers this service which is accessible from its website. You can also set up a similar system by creating the website of your hotel (discover our article about it).
the smartphone as
a room key
Put an end to lost and forgotten keys for your guests: the smartphone can now replace the key! With a simple click, your travelers will be able to access their room without having to go through the reception. Everything is digitalized! Thanks to a mobile application accessible to all, your customers will be able to choose their room, check-in and check-out, and open their room door.
Louvre Hotel group already allows its travelers to use this feature, which is being tested in two establishments before being rolled out to all of the group’s hotels, through its free application : “HotelForYou”.
A digital welcome booklet
for the useful information
To replace the traditional paper binder (often obsolete and unattractive), the digital welcome booklet is your best asset for a quality welcome. Everything is designed to simplify the arrival and stay of your customers, with an intuitive handling and a summary of all useful information. It allows you to indicate to your customers :
- the wifi code (with a simple copy/paste)
- good addresses nearby useful numbers (reception, additional services…)
- practical information (reception and pool hours, check-out time…)
- digicodes (access code to the parking lot, to the hotel…)
Your client will access the welcome booklet by scanning with his smartphone a QR code placed in an attractive photo frame. Aesthetically pleasing, it will fit perfectly with your hotel’s decoration. Create your first welcome booklet for free.
Customer service is the key to the success of your establishment. Satisfying your customer now requires using new methods that will allow you to impress your travelers with your modernity and save time (for you and for your customer). So go to the hotel business 2.0!
Your Airbnb To Do List, for a perfect organization !
Rent your home on Airbnb requires a real organization: the cleaning, the equipment, the reception of the travelers… in short, a lot of logistics! It’s not so easy to manage, and yet the reception of travelers must be perfect.
To help you get organized, we have created the To Do List of essential items to plan for your rental to go smoothly.
Think about creating
your digital welcome booklet
In order to improve the welcome of your travelers and to accompany them during your stay, think of creating your digital welcome booklet. Modern, easy to configure and free, it will allow you to impress your customers!
You can indicate :
- the wifi code
- good addresses nearby
- useful numbers
- practical information
- the digicodes
Your travelers will be able to access the welcome booklet by scanning a QR code placed in a nice photo frame with their smartphone.
Create your booklet