Improve the satisfaction of your Airbnb customers

If you offer your accommodation for rent, it’s essential to focus your efforts on keeping your Airbnb customers happy. Indeed, a satisfied customer can represent a lot of value for you. In particular, they’ll be able to book a stay in your accommodation again. They can also benefit your reputation, whether by word-of-mouth to their direct circle or through a much wider community thanks to the Internet. More and more Internet users are leaving their comments after a stay. They can do so directly via the reservation platform, social networks or rating sites (Tripadvisor, Google…). So it’s in your best interest to satisfy your customers to the best of your ability. In this article, we’ll give you some tips on how to exceed your customers’ expectations and improve your reputation.

The key to customer satisfaction is to exceed your guests’ expectations. Look for the unexpected, the “wow” effect. This “wow” effect may be a small detail. But it will ensure that your guests remember you for a long time to come, and recommend you to others. You need to transform their stay into a real experience, with the aim of delighting the customer.

To improve customer satisfaction, the first fundamental step is to reduce the number of dissatisfied customers, as these are the ones who have the greatest impact on your reputation.

” Consumers tell their peers twice as much about a negative experience as a positive one” White House Office of Consumer Affairs

If you want to improve your customers’ experience, it goes without saying that you need to be attentive to their satisfaction. So don’t hesitate to ask them questions when they leave to find out how their stay went. You can also send them a satisfaction questionnaire by e-mail later on. If a customer is unhappy, you should try to understand the cause of the problem and implement ways of resolving it. Don’t hesitate to offer compensation if necessary.

It’s important to pay close attention to all the elements that could affect the quality of your services. For example, the cleanliness of the room, the proper functioning of the electrical appliances. Don’t overlook details like a leaky shower, a cracked wall, malfunctioning heating or air conditioning… Leave nothing to chance!

Your customer service must be beyond reproach

Your customers need to be greeted in the right way: with efficiency and good humor. In the event of a problem, intervene quickly and propose alternative solutions.

StyQR lets you create your own digital welcome booklet. In just a few clicks, you can configure your digital welcome booklet to record all the information you need. You can enter the wifi code, digicode(s), practical information, useful numbers, or even nearby addresses. The design of your welcome booklet can be customized with your logo and graphic charter (colors, fonts…). Your customers will have easy access to your welcome booklet. All they have to do is scan a dedicated QR code with their smartphone. The QR code is designed to blend seamlessly into your environment, for example in the form of a photo frame. The digital welcome booklet will surprise your customers with its modernity and ease of use. It will make life easier for your customers, while adding a touch of decoration to their room.