Renting out your property, whether it’s a house, an apartment or even a spare room, can be an excellent source of income. But let’s face it, not everything goes according to plan. Between last-minute cancellations, awkward tenants and tense discussions, you need to keep your cool and, above all, find effective solutions.

1. Last-minute cancellations: when your plans fall through

Cancellations are a business risk. A tenant who cancels at the last minute may be the victim of a personal contingency, but it could also be due to poor management on his or her part.

Solutions to adopt :

  • Provide a clear cancellation policy: Make sure you define strict rules in your contract or on the rental platform you use. For example, a non-refundable policy or partial refund for late cancellations.
  • Enable instant booking: On platforms like Airbnb, this feature can help you find a replacement quickly.
  • Diversify your rental channels: If you are registered on several platforms, you increase your chances of quickly rebooking your property.

A word of advice:

Keep a file of contacts with reliable tenants who have already stayed with you. They might be interested in coming back at short notice!

2. Property damage: When your living room becomes a battlefield

A broken glass here, a stain on the sofa there… It’s almost inevitable. But sometimes the damage goes beyond a simple accident and becomes downright unpleasant.

Solutions to adopt :

  • Ask for a security deposit: A sum blocked to cover damages can deter some tenants from behaving carelessly.
  • Document the state of the property: Take photos or videos before and after each stay. This will help you prove the initial state in the event of a dispute.
  • Take out specific insurance: Many companies offer seasonal rental insurance that covers property damage.
  • Use secure platforms: The big rental sites often include guarantees for guests, but check the conditions carefully.

Keep smiling:

A torn cushion isn’t the end of the world! Remember to provide furniture or decorative elements that are easy to replace.

3. Conflicts with tenants: when communication gets out of hand

Misunderstandings can arise over details like housework, schedules or unrealistic expectations. A minor problem can quickly turn into a conflict if communication is poorly managed.

Solutions to adopt :

  • Remain professional but human: Keep a respectful tone and try to understand their point of view, even if the situation annoys you.
  • Use platforms as mediators: If you rent via a platform, contact their customer service department. They’re often used to dealing with this kind of situation.
  • Prevent conflicts in advance: Draw up a clear welcome guide specifying house rules, schedules and emergency numbers in case of need.
  • Find a compromise: If a tenant complains about an inconvenience, offering a small compensation, such as a voucher or discount on a future stay, can defuse the tension.

A little humor never hurts:

If a tenant complains that there’s no Wi-Fi even though it’s clearly stated in the ad, remember that you’re not responsible for their unrealistic expectations. Remain polite, but firmly honest.

4. Rarer but stressful contingencies: What to do?

Power failure or water leak

Having a reliable plumber or electrician on speed dial is essential. Prepare a network of local professionals ready to intervene in an emergency.

Major damage

In extreme cases (such as a wall with a hole in it, or furniture that can’t be salvaged), contact your insurance company immediately. Don’t hesitate to keep a written record of your discussions with the tenant concerned.

Unwanted or noisy tenant

If a tenant’s behavior becomes problematic (unauthorized parties, noise pollution, etc.), contact the local authorities promptly if necessary, but make sure you have all the facts before acting.

5. Anticipating is winning: a few preventive tips

  1. Select your tenants with care: If possible, exchange a few messages with them before accepting a reservation. A good feeling can save a lot of trouble.
  2. Add clauses to your contract: Mention specific rules on pets, smoking, parties, etc.
  3. Install practical equipment: Opt for sturdy furniture, washable covers and hard-wearing carpets. This will save you a lot of hassle.
  4. Use home automation: Outdoor cameras (legally installed), connected thermostats or electronic locks can help you keep an eye on your property.

Dealing with the unexpected when renting out your property can seem stressful, but every problem has a solution. With a little preparation and a good dose of patience, you can turn these situations into rewarding experiences. After all, even an anecdote about a tenant who forgets the key in the freezer often ends up becoming a funny story to tell! By being proactive and reacting calmly and professionally, you’ll not only be a good host, but a master at handling the unexpected. So, are you ready to welcome your next guests?