Welcoming your travelers is an essential part of their stay. This is usually the most stressful time for you, so don’t panic, just follow our advice and everything will go smoothly. After a while, you won’t make these mistakes at all.

1. Being too quick

Breathe, your travelers are here. They’ve come a long way to get to your front door, and now it’s your turn. Put on your best smile, ask them how the trip went and take the time to answer any questions they may have.

In addition, the creation of your digital welcome booklet will enable you to pass on all useful information quickly and easily. Inform them of its presence and guide them in its use.

2. Making your guests late

One of the most common mistakes is stress. You talk without stopping. Think of your guests: they’re tired and want nothing more than to discover your home and get some rest.

Give them important information, let them know you’re there and available at all times, wish them a pleasant stay and let them get on with their lives.

If you also have a StyQR welcome booklet, all the important information is there!

3. Make your presence felt

Rule number 1: let them breathe and gauge their personality.

Make it clear that you’re available to answer any questions they may have, and that you’ll be there if they need you. But the rest of the time, stay out of the way. It’s important to give them the space they need to have the experiences and vacations they want.

Try to gauge their personalityand adjust your presence accordingly. If they’re very solitary, try to run into them as little as possible; otherwise, if you feel they’re a little lost, show yourself a little more.

4. Cleanliness that leaves something to be desired

The worst thing that could happen? Come home to an apartment when you’re exhausted, only to find it’s not very clean.

Stepping into the shower and discovering hair can be downright disgusting. So make it a point of honor to keep your
impeccable cleanliness
dust, hair, mildew…

5. Reserve an unpleasant surprise

Make sure that everything mentioned in the ad is actually present in your home. Indeed, if an important appliance doesn’t work, or if the sheets aren’t supplied, you’ll be disappointed.

And a disappointed traveler on arrival is a potentially bad review! Of all the mistakes, this is perhaps the easiest to avoid. Take a tour of your accommodation before travelers arrive.

You’ve got it all! And if you can’t be available to welcome your travelers, take a look at our new check-in/check-out module.