Welcoming your travelers is an essential part of their stay. This is usually the most stressful time for you, so don’t panic, just follow our advice and everything will go smoothly. After a while, you won’t make these mistakes at all.
1. Being too quick
Breathe, your travelers are here. They’ve come a long way to get to your front door, and now it’s your turn. Put on your best smile, ask them how their trip went, and take the time to answer any questions they may have. In addition, creating your digital welcome booklet will enable you to pass on all useful information quickly and easily. Let them know it’s there, and guide them through its use.
2. Making your guests late
One of the most common mistakes is due to stress. You talk without stopping. Think of your guests: they’re tired and want nothing more than to discover your home and get some rest. Give them important information, let them know you’re there and available at all times, wish them a pleasant stay and let them find themselves. If you also have a StyQR welcome booklet, all the important information is there!
3. Make your presence felt
Rule number 1: let them breathe and gauge their personality. Make it clear to them that you’re available for any questions they may have, and that you’ll be there if they need you. But the rest of the time, stay out of the way. It’s important to give them the space they need to have the experiences and vacations they want. Try to gauge their personalityand adjust your presence accordingly. If they’re very solitary, try to bump into them as little as possible, otherwise, if you feel they’re a little lost, show yourself a little more.
4. Cleanliness that leaves something to be desired
The worst thing that can happen? Walking into a home when you’re exhausted, and realizing it’s not very clean. Stepping into the shower and discovering hair can be downright disgusting. So make a point of keeping your home impeccable cleanliness dust, hair, mildew…
5. Reserve an unpleasant surprise
Make sure that everything mentioned in the ad is actually present in your accommodation. If an important appliance doesn’t work, or if the bed linen isn’t provided, you’ll be disappointed. And a disappointed traveler on arrival is a potential bad review! Of all the mistakes, this is perhaps the easiest to avoid. Take a tour of your accommodation before travelers arrive.
You’ve got it all! And if you can’t be there to welcome your travelers, take a look at our new check-in/check-out module.