In a digitalized world, the customer experience has become the nerve of the war: a key element of your strategy. The chatbot is a software robot that can dialogue with an individual or consumer through an automated conversation service. This mechanized communication makes an interactive icon appear on your website opening a live chat window. The chatbot allows you to save time and increase the knowledge you have of your customers.
A tool for
additional sale
Chatbots can encourage your customers to buy additional services through various suggestions. Indeed, by inquiring about your offers and additional services on the chat, they receive an instant response that pushes them directly to purchase.
You can also use chatbots for your live reservations (as the SNCF does very well!). This way, you reduce the management work of receptionists and provide immediate answers by being available 24 hours a day.
A hunt
for information
Customers often have many questions to ask you. A chatbot allows you to compile all the questions that come up often.
“What time is breakfast served?”
“What are the rates for your Spa / Massage? “
On the technical side, these questions will allow you to take stock of your site’s malfunctions. Don’t forget that you should always propose solutions to problems raised by your customers.
An accompaniment
personalized
The chatbot of your hotel will also allow you to have a personalized relationship with your customers before, during and after their stay. You will be able to propose to your customers the most adapted offers to their needs, but also suggest them activities or tourist places not to be missed.
Zoé, the hotel chatbot
equipped with artificial intelligence
“Zoe, the 24/7 hotel artificial intelligence, is capable of handling up to 80% of customer interactions. Zoe saves you time and allows you to focus on complex, high-value conversations. “
Through this software you will be able to manage your customer communications efficiently and save time by centralizing all your messaging on a single platform (SMS, Live chat, Facebook Messenger, WhatsApp (beta) Viber, Twitter, Telegram, Booking.com, Expedia, Airbnb…). Moreover, Zoe allows you to communicate in 8 languages with your customers!
Specialized in the hotel industry, Quicktext connects to your PMS to allow you to view and schedule customer messages in an instant to suggest the right service to the right customer at the right time. This chatbot will also allow you to convert many conversations into reservations!
As you can see, the chatbot will soon revolutionize the customer experience on your website.
Your customers’ satisfaction will increase when they have the right information at the right time!