In today’s digitalized world, thecustomer experience has become the sinews of war: a key element in your strategy… A chatbot is a software robot capable of dialoguing with an individual or consumer via an automated conversation service.
This mechanized communication brings up an interactive icon on your website, opening a live chat window. The chatbot saves you time andincreases your knowledge of your customers.
A tool for
additional sale
Chatbots can encourage your customers to purchase additional services through a variety of suggestions. Indeed, by asking about your offers and additional services on chat, they receive an instant response that pushes them directly to purchase. You can also use chatbots to support your live reservations (as the SNCF does so well!). In this way, you reduce the management workload of receptionists and provide immediate responses by being available 24 hours a day.
A hunt
to information
Customers often have lots of questions for you. A chatbot allows you to compile all the questions that come up frequently.
“What time is breakfast served?”
“What are the rates for your Spa / Massage?”
On the technical side, these questions will enable you to take stock of your site’s malfunctions. Don’t forget that you should always propose solutions to problems raised by your customers.
Support
personalized
Your hotel chatbot will also enable you to have a personalized relationship with your customers before, during and after their stay. You’ll be able to provide your guests with the offers best suited to their needs, as well as suggesting activities or tourist spots not to be missed.
Zoé, the chatbot for hotels
equipped with artificial intelligence
“Zoé, the hotel artificial intelligence available 24/7, is capable of handling up to 80% of customer interactions. Zoé saves you time and lets you focus on complex, high-value-added conversations.”
With this software, you can manage your customer communications efficiently and save time by centralizing all your messaging on a single platform (SMS, Live chat, Facebook Messenger, WhatsApp (beta) Viber, Twitter, Telegram, Booking.com, Expedia, Airbnb…). What’s more, Zoé lets you communicate with your customers in 8 languages! Specialized in the hotel industry, Quicktext connects to your PMS to enable you to view and program customer messages in an instant, suggesting the right service to the right customer at the right time. This chatbot will also enable you to convert many conversations into bookings!
As you can see, chatbots will soon revolutionize the customer experience on your site.
Customer satisfaction will increase when they have the right information at the right time!