In today’s digitalized world, thecustomer experience has become the sinews of war: a key element in your strategy… A chatbot is a software robot capable of dialoguing with an individual or consumer via an automated conversation service. This mechanized communication brings up an interactive icon on your website, opening a live chat window. The chatbot saves you time andincreases your knowledge of your customers.

A tool for

additional sale

Chatbots can encourage your customers to purchase additional services through a variety of suggestions. In fact, by asking about your offers and additional services in chat, they receive an instant response that drives them straight to the purchase.

You can also use chatbots to support your live reservations (as the SNCF does so well!). In this way, you reduce the management workload of receptionists and provide immediate answers by being available 24 hours a day.

A hunt

for information

Customers often have lots of questions for you. A chatbot lets you compile all the questions that come up frequently.

“What time is breakfast served?”
“What are the rates for your Spa / Massage?”

On the technical side, these questions will enable you to take stock of your site’s malfunctions. Don’t forget that you must always offer solutions to problems raised by your customers.

An accompaniment

personalized

Your hotel chatbot will also enable you to have a personalized relationship with your guests before, during and after their stay. You’ll be able to provide your customers with the offers best suited to their needs, as well as suggesting activities and places not to be missed.

Zoé, the hotel chatbot

equipped with artificial intelligence

“Zoé, the hotel artificial intelligence available 24/7, is capable of handling up to 80% of customer interactions. Zoé saves you time and lets you focus on complex, high-value-added conversations.”

With this software, you can manage your customer communications efficiently and save time by centralizing all your messaging on a single platform. (SMS, Live chat, Facebook Messenger, WhatsApp (beta) Viber, Twitter, Telegram, Booking.com, Expedia, Airbnb…). What’s more, Zoé lets you communicate with your customers in 8 languages!

Specialized in hotels,
Quicktext
connects to your PMS to enable you to view and program customer messages in an instant, suggesting the right service to the right customer at the right time . This chatbot will also enable you to convert many conversations into bookings!

Discover Quicktext

The chatbot will soon revolutionize the customer experience on your website.
Your customers’ satisfaction will increase when they have the right information at the right time!