Question 1

What is StyQR?

Accepted Answer

StyQR creates digital welcome books for tourist accommodation. Guests scan a QR code or open a link, and find everything about their stay on their phone: wifi, check-in and check-out, amenities, house rules, contacts, local recommendations around the property. Nothing to install for the guest. The owner manages it all from their account.

Question 2

What is a digital welcome book, compared with a paper one?

Accepted Answer

A digital welcome book can be updated at any time without reprinting: a wifi code that changes, a time, a new address, the correction is visible immediately to every guest. It translates automatically, opens with a single scan, and tells you what your guests are looking at. Paper is still an option: StyQR also generates a printable version of your welcome book.

Question 3

Who is StyQR for?

Accepted Answer

For private individuals who let their property, for gîtes and bed and breakfasts, for property management companies and rental managers, for campsites and for hotels. The way welcome books are counted varies by profile (per property, per room, per pitch), which explains the price differences between a private individual and a campsite.

Question 4

What are the advantages over a traditional paper welcome book?

Accepted Answer

Instant updates with no reprinting, automatic translation into your guests' languages, local addresses with a map, viewing statistics, an assistant that answers guests' questions 24/7, and not a single copy lost or damaged. You can still print a paper version from the platform.

Question 5

Can I use StyQR for something other than accommodation?

Accepted Answer

The product is designed to welcome people to a place: anywhere that needs to pass practical information on to visitors can use it. For a specific use (an event, business premises), talk to the team: they will tell you what works.

Question 6

What modules does a welcome book contain?

Accepted Answer

Welcome message, Check-in info, Check-out info, Wifi, Access codes (keypads), Practical info (organised into categories), Useful numbers and contacts, Around Me (addresses with a map), Partners, Guest book, Check-in and check-out condition reports, Boutique. Each module can be shown or hidden, and reordered however you like.

Question 7

I've entered my content but guests can't see it

Accepted Answer

It is almost always the EYE icon on the category or module that is closed. In the module concerned, each category has an eye icon: open eye = visible to guests, crossed-out eye = hidden. The module itself has the same setting in "My modules". Also check that the welcome book is active.

Question 8

How do I reorder or hide categories and modules?

Accepted Answer

Modules are reordered by drag and drop in "My modules", and each module has its eye icon to show or hide it. Inside a module, categories are reordered and hidden in the same way. The order you choose is the one your guests see. A module can also be RENAMED on a given welcome book: the new name is the one guests of that welcome book see, and your other welcome books keep theirs.

Question 9

How do I add a category that doesn't exist?

Accepted Answer

In the Practical info, Check-in info and Check-out info modules, you create your own categories ("Swimming pool", "Lighting", "Jetty", and so on) with their icon. They are added to the default categories. Styky, the assistant, can also create one for you.

Question 10

What exactly is the Wifi module for?

Accepted Answer

To give the network name and the password, which guests can copy in one tap. It is the most viewed information in any welcome book: make it prominent and say where the router is in case of an outage.

Question 11

What are the access codes (keypads) for?

Accepted Answer

To bring together all the codes for the property: gate, key box, front door, bike store. Each code has its own label and explanations. If this information is sensitive, you can restrict access to the welcome book (see the question on access lists).

Question 12

What is the difference between "Check-in/check-out info" and "Condition report"?

Accepted Answer

"Check-in info" and "Check-out info" are editorial: what guests need to know (times, keys, parking, cleaning to do before leaving). The "Condition report" is a record: guests photograph and sign off the state of the property when they arrive and when they leave.

Question 13

How does the Condition report module work?

Accepted Answer

Guests go through the rooms, add photos and comments, then sign. You find every condition report in your account and can download the PDF report, which is useful in the event of a dispute over a deposit.

Question 14

How do I add local recommendations around the property?

Accepted Answer

The "Around Me" module lets you add addresses manually or generate them automatically around the welcome book's address (shops, pharmacy, restaurants, activities). Your own favourites can be highlighted. The welcome book needs a geolocated address for generation to work.

Question 15

What is the Partners module for?

Accepted Answer

To highlight the professionals you recommend (restaurants, activities, tradespeople, service providers), separately from the general addresses in "Around Me".

Question 16

What is the Guest book for?

Accepted Answer

To collect reviews from your guests directly in the welcome book. You choose which ones are visible, you can pin some, and you can get a badge or a widget to embed on your website.

Question 17

Can I personalise the look of the welcome book?

Accepted Answer

Yes: colours, background, typography, icons, cover image and the layout of each module are all set in Personalisation. Ready-made styles are available, and each module can have its own layout.

Question 18

Can I copy content from one welcome book to another?

Accepted Answer

Yes. The content clipboard lets you reuse an item of information, a category or a set of content from another welcome book. Styky, the assistant, can also copy specific content to one or more welcome books.

Question 19

I manage several properties, how should I organise things?

Accepted Answer

Each property has its own welcome book. Labels let you group them (by town, by owner, by season), duplication saves you re-entering everything, and Styky, the assistant, applies an action to a whole group of welcome books in one go.

Question 20

How do I duplicate a welcome book?

Accepted Answer

From your list of welcome books, or by asking Styky, the assistant. Duplication creates a full copy of the content and uses up one subscription slot: if none are free, payment is requested.

Question 21

How do I recover a welcome book I deleted by mistake?

Accepted Answer

Contact human support quickly: depending on how long ago it was deleted, restoration is sometimes possible. Changes made by Styky, the assistant, can be undone on their own for 7 days.

Question 22

Can I restrict access to my welcome book?

Accepted Answer

Yes, with access lists: the welcome book is only open to authorised guests. You can also track usage in the access logs. This is the right setting when the welcome book contains entry codes.

Question 23

How do I cut off guest access after they leave?

Accepted Answer

Set the welcome book to inactive (access closes, the content stays), or use an access list to allow only guests currently staying. Note: setting a welcome book to inactive does not change your billing.

Question 24

Where do I find my welcome book's QR code and link?

Accepted Answer

In the Share step of your welcome book: the link, the QR code to download, and the accompanying message to send it by email, WhatsApp or SMS.

Question 25

How do I display the QR code in my property?

Accepted Answer

Two ways. Download the QR code on its own from the Share screen for your own materials, or generate a poster from the platform: several styles, customisable, with the QR code built in.

Question 26

Are posters free?

Accepted Answer

Two things need to be kept apart, and this is the most common confusion. On the welcome book's Share screen, it is free and unlimited: the QR code to download and posters ready to print. A host who simply wants to display their QR code in a room pays nothing. The bespoke poster is a separate offer: a customisable template (styles, colours, text). The first one is free but its QR code stops after 10 scans, beyond that number guests land on a limit page. The paid version removes that limit (unlimited scans) and gives you tracking of how many times the poster has been opened. On top of that, printing and postal delivery is available as an option. A free poster you have already created can be unlocked afterwards, without having to redo it. Prices are shown at the point of ordering. So a paid account does NOT make the bespoke poster free: the subscription covers the welcome book, the unlimited bespoke poster is a separate purchase. If a host is surprised to see a price, it is almost always because they are in the bespoke offer and not on the Share screen, so point them to the Share screen if all they want is the free option.

Question 27

My poster's QR code doesn't work / shows a limit page

Accepted Answer

Two possible causes. If the poster is a free one, it has reached its scan limit: unlock it from your poster orders. If the poster has just been created, its QR code is only activated once the order is confirmed.

Question 28

Can I order posters for several welcome books at once?

Accepted Answer

Yes, bulk ordering lets you generate and download the posters for several welcome books in one go, and track the scans of each one.

Question 29

Can I have a paper version of the welcome book?

Accepted Answer

Yes. The paper welcome book is generated from the platform: you choose a style and a content template, you preview it, then you download the print-ready PDF. Generation runs in the background, including for several welcome books at once, and you are notified when it is ready.

Question 30

Can I embed the welcome book in an email or a third-party platform?

Accepted Answer

You share the welcome book link in your automatic messages (Airbnb, Booking, confirmation emails) or on your website. The link works everywhere, with nothing to install. The Share screen also lets you fine-tune the preview shown when the link is shared.

Question 31

Can a unique link be generated for each guest?

Accepted Answer

The welcome book has one unique link per property, not per guest. To control who has access, use access lists.

Question 32

How do I translate my welcome book?

Accepted Answer

Two steps. Switch on the languages you want for the welcome book (Settings step), then run the automatic translation. It uses translation credits. You can also simply ask the Styky assistant: it enables the languages, prepares a summary and waits for your confirmation. Nothing is translated or charged without your click.

Question 33

How do guests choose their language?

Accepted Answer

The welcome book automatically appears in the language of the guest's phone if it is one of the enabled languages. They can change it at any time using the language selector in the welcome book.

Question 34

What are translation credits?

Accepted Answer

They are what automatic translation uses up: the more text there is, the more credits you need. Your balance is shown in your account and a top-up is offered if it is not enough. As long as credits are insufficient, nothing is translated, and nothing is charged.

Question 35

Some fields haven't been translated, why?

Accepted Answer

Three causes: the language is not enabled on the welcome book, credits ran out mid-translation, or the content was added AFTER the last translation. Running the translation again will handle whatever is left.

Question 36

What are the limits of automatic translation?

Accepted Answer

It is very good on welcome texts and house rules, but it cannot guess an ambiguous meaning or a play on words. You can proofread and correct any translation by hand: your correction is kept.

Question 37

I have a problem with the translation, what should I do?

Accepted Answer

First check your credit balance and the enabled languages: these are the two most common causes. If a translated text looks wrong to you, correct it directly in the field concerned. If the problem persists, go through a human.

Question 38

How does the subscription work?

Accepted Answer

The subscription is taken out per welcome book slot: you pay for the number of welcome books you want to publish. Two options: annual, or seasonal with no automatic renewal, for properties open part of the year. Up-to-date prices are on the Pricing page of the site.

Question 39

How do I choose between annual and seasonal?

Accepted Answer

Annual suits a rental that is open all year round, seasonal suits a property closed for several months: 1, 2 or 3 months, with no automatic renewal. Monthly payment is reserved for large professional volumes, looked at case by case with the team. If you are unsure, they will help you choose according to your portfolio and your season.

Question 40

Why does the price differ between campsites, hotels and other accommodation?

Accepted Answer

Because the unit counted is not the same: a private individual or a gîte counts properties, a hotel or a campsite counts rooms or pitches, with very different volumes. The Pricing page sets out each case, and the team can offer a plan suited to large portfolios.

Question 41

Can I try it before committing?

Accepted Answer

A trial period lets you explore the product; its terms are shown when you sign up. A demo with the team is also possible, and it is often the quickest way to make up your mind.

Question 42

How do I add or remove welcome books from my subscription?

Accepted Answer

From the Subscription section of your client area. Adding a listing to a running subscription is charged pro rata straight away; removing a listing is done there too.

Question 43

Does setting a welcome book to inactive stop the billing?

Accepted Answer

No. An inactive welcome book is no longer accessible to guests (the QR code shows an unavailability message), but it stays attached to your subscription. To stop paying for it, you need to remove it from the subscription in your account.

Question 44

How do I cancel my subscription or change plan?

Accepted Answer

From the Subscription section of your client area. If you run into trouble (a button that won't respond, a commitment period still running, a refund query), go through human support: these are handled case by case.

Question 45

How do I get an invoice?

Accepted Answer

Your invoices are available in your account, under Subscription/payment. For an invoice that needs correcting (company name, address, a specific wording), ask a human.

Question 46

How do I update my payment method or my billing details?

Accepted Answer

From your account, under Subscription/payment: that is where you change the saved card and your billing details.

Question 47

A payment failed, what happens now?

Accepted Answer

The payment can be retried from your account. If it keeps failing (spending limit, expired card, bank check), contact a human: they will send you a payment link and make sure no access is cut off in the meantime.

Question 48

Is payment secure?

Accepted Answer

Payments go through a specialist provider: StyQR never stores your card number. Invoices and your history remain available in your account.

Question 49

I have a question about an invoice, a payment taken or a refund

Accepted Answer

These matters are always handled by a human, never automatically. Use "Talk to a human": the StyQR team will take on your case.

Question 50

I've forgotten my password

Accepted Answer

On the login page, click "Forgotten password", enter the account's email address, and follow the link you receive by email. If nothing arrives, check your spam folder and that the address you entered is the account's.

Question 51

I no longer have access to my account's email address

Accepted Answer

Changing the login email is done through human support, after verification, and that is deliberate, for the security of your account.

Question 52

My guest sees "account deactivated" or "welcome book unavailable"

Accepted Answer

This is not an account problem: the welcome book that was scanned is inactive, or its slot is no longer attached to the subscription. Reactivate the welcome book in your account and the QR code works again, with no need to reprint it.

Question 53

How do I create my account?

Accepted Answer

From the StyQR website: you choose your type of accommodation, create your account, then your first welcome book. The assistant can then fill it in automatically from an existing document.

Question 54

How do I delete my account and my data?

Accepted Answer

The request is made to human support, who handle the deletion in accordance with the GDPR.

Question 55

An error message appears when I fill in a field

Accepted Answer

Most of the time, a required field is empty, a format isn't respected (time, phone, email) or the text exceeds the allowed length. The message says which field is affected. If you can't spot it, ask Styky and tell it which page you're on.

Question 56

Why won't my photos or videos upload?

Accepted Answer

Check the file size and format, and your connection. Videos are heavier: uploading can take time and is done in chunks. From a computer, a QR code lets you send photos taken with your phone directly. If the problem persists, go through a human.

Question 57

Can I send photos from my phone while I'm on a computer?

Accepted Answer

Yes: in the photo upload areas, a QR code opens uploading from your phone. The files land straight in the welcome book open on your computer.

Question 58

Where do I find images if I don't have photos?

Accepted Answer

A royalty-free image library is built into the upload areas: you search, you choose, the image is added to the welcome book. Your own visuals obviously still come first.

Question 59

What do my statistics show?

Accepted Answer

The number of visitors to your welcome books, the most viewed modules, viewing time, trends over time, and a breakdown by welcome book. You can filter by period and by welcome book.

Question 60

Can I receive a statistics report?

Accepted Answer

Yes: a PDF report can be generated from your statistics, with the figures for the period you choose, handy for an owner, a property management company or an end-of-season review.

Question 61

What are visitor logs?

Accepted Answer

The detail of the viewing sessions on your welcome books: when, on which welcome book, which pages. This is what lets you make sense of an unusual figure in your statistics.

Question 62

My own visits are skewing my statistics, what can I do?

Accepted Answer

You can exclude a session from the statistics from the logs: it is no longer counted in the totals (and can be added back in). It is made for your own tests, your demos or your service providers.

Question 63

Can I see what guests are asking the assistant?

Accepted Answer

Yes: the AI assistant tab in the statistics lists the questions asked and the conversations, and offers an analysis of what is missing from your welcome books, with ready-to-publish content for each gap identified.

Question 64

What is Styky, the assistant?

Accepted Answer

It is the AI assistant in your account. It creates and improves your content, enables modules, adjusts settings, translates, adds addresses, deletes what is no longer needed, audits the quality of your welcome book and answers your questions about StyQR. Every action goes through your approval and can be undone for 7 days.

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