I've forgotten my password
On the login page, click "Forgotten password", enter the account's email address, and follow the link you receive by email. If nothing arrives, check your spam folder and that the address you entered is the account's.
Account and login
6 questions on this theme, with answers written from inside the product and kept up to date by our support team.
The 6 questions
I no longer have access to my account's email address
Changing the login email is done through human support, after verification, and that is deliberate, for the security of your account.
My guest sees "account deactivated" or "welcome book unavailable"
This is not an account problem: the welcome book that was scanned is inactive, or its slot is no longer attached to the subscription. Reactivate the welcome book in your account and the QR code works again, with no need to reprint it.
How do I create my account?
From the StyQR website: you choose your type of accommodation, create your account, then your first welcome book. The assistant can then fill it in automatically from an existing document.
How do I delete my account and my data?
The request is made to human support, who handle the deletion in accordance with the GDPR.
An error message appears when I fill in a field
Most of the time, a required field is empty, a format isn't respected (time, phone, email) or the text exceeds the allowed length. The message says which field is affected. If you can't spot it, ask Styky and tell it which page you're on.
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