37 questions on this theme, with answers written from inside the product and kept up to date by our support team.
The Calendar (Stays > Calendar menu) gathers stays from all your welcome books: who arrives, who departs, who is here tonight. At the top the day banner shows arrivals, departures, rotations (one departure and one arrival same day) and occupied accommodations, with the week on one line. Alerts flag upcoming stays without email or phone, and gaps of 1 to 3 nights between stays.
Three views: Month (one or two months side by side), Planning (one line per accommodation over five weeks; click an empty cell to create a stay) and Agenda (list of days, handy on phone). A search finds a stay by guest name, email or booking code, and a filter limits display to a welcome book.
From three sources: those you enter manually, those from an iCal calendar connected (Airbnb, Booking, Abritel…), and those from your management software if connected (Stays > Connections). You can also import an Excel or CSV file. A correction you make to a stay is never overwritten by its source.
In the Calendar, Add button or click an empty cell in Planning view: choose the welcome book, dates and times, the guest (a known client appears when typing their name) and the number of guests. The stay appears immediately in the Calendar and in the client file.
Create a stay and tick “Closed period”: no one arrives, the period is greyed out, and no automatic messages are sent. A cancelled stay is marked similarly with “Cancelled stay”: it remains visible but is no longer counted.
A finished stay is read-only: it is part of the client history (number of stays, nights, first visit) and statistics. You also cannot create a stay in the past. For an upcoming stay coming from a platform or software, “Revert to original values” cancels your corrections.
Stays > Calendar, Clients tab: all the guests you have had or are expecting. A banner counts them (returning guests, reachable, consented to offers, country of origin) and each number filters the list. Search, filters by welcome book, platform or tag, and sort by name, next stay, last stay or number of stays.
Their contact details, stays (with nights and platform), first visit, what has been sent to them, your notes and tags. From the file: “New stay” to create one for them, copy their email, write to them on WhatsApp, or “Edit” their details.
Automatically, from their stays: entered reservation, iCal calendar, management software or file import. The same guest is recognised by email, otherwise by phone, and failing that by first and last name: they have one file and their stays are added there. You can also add them yourself with “Add a client”.
No second file is created: a message tells you the client is already in your list, and their file opens. Recognition is by email, phone, or first and last name for a client without contact.
A client with at least two confirmed stays with you. Closures and cancelled stays do not count. A “Returning” badge indicates them in the list.
To classify your clients as you wish (VIP, regular, group, company…): up to 10 per client, and a filter by tag in the list. They are added in the file, or in bulk on several checked clients (“Tag”).
Tick them (or “Select all on this page”, then “Select the N clients” for all those in the filter): a bar appears at the bottom to tag (add or remove a tag), export or delete. Beyond 500 clients use “Select the N clients” of the filter rather than ticking one by one.
“Export” button at top of Clients page (all clients in the current filter), or “Export” in the bar for checked clients. You receive a CSV file that opens in Excel: contacts, tags, consent for offers, number of stays, last and next stay, notes.
No. Stays remain in the Calendar, simply without a client file. The client goes to the recycle bin, from where you can restore them for 30 days: they then regain their stays.
Right after deletion click “Undo” in the confirmation message: everything returns at once. Later, open the recycle bin (link “Recycle bin” next to the client count on the Clients page): clients deleted less than 30 days ago can be restored one by one or all together, with their stays.
Click “Undo” in the message that follows: the tag is restored or removed on those same clients only. After that moment repeat the inverse action with “Tag”.
“Import a file” button (Calendar and Clients pages). Drop the file as exported from Airbnb or your software (Excel or CSV): no template to fill. Columns are recognised by title or content; correct if needed what each column contains, then the preview shows line by line what will be done before anything is written.
No. A line matching an existing stay (same booking code, or same welcome book and dates) complements it without erasing. In doubt (different name, nearby dates) the preview asks you to choose: complement, create or ignore. Monetary amounts from the file are not imported.
Stays > Calendar, Synchronisation tab, “Connect a calendar”: choose the platform, follow the steps to copy its iCal link, and choose the welcome book concerned. Reservations arrive in the Calendar and then update themselves. Each calendar can be reconnected, paused, edited or removed from that tab.
Because this welcome book is already fed by your management software (“Synchronized by …”): it already provides the reservations, and an extra iCal would create duplicates. A reservation already present (same booking code) is recognised and is not added again.
Smoobu, Beds24, Hostaway, Uplisting, Hostfully, Guesty, Lodgify, 365Villas and Superhote, from Stays > Connections. Enter your access keys (a step-by-step guide explains where to find them in each system); they are validated immediately. Then each lodging in the software is linked to a welcome book and its reservations arrive in the Calendar, then every hour.
Superhote does not transmit guests’ contact details: reservations arrive with first name, last name and number of guests only. To get contacts import your reservations export (“Import a file”): it completes existing stays.
On the software card in Stays > Connections, “Reconnect” lets you enter new keys. Check in your software that they are still active and grant access to reservations and lodgings.
Yes: in Stays > Connections, “Fill the welcome book from this lodging”. The lodging file is read from your software (address, hours, wifi, access code, rules, amenities, contact, access, departure and parking texts…), then you review it before anything is applied. Photos are offered at the end, and everything can be undone if needed. The richness of the file depends on the software.
“New”: the information is not in your welcome book, it will be added. “Identical”: it is already there, nothing is written, it is simply linked to the software to follow changes. “Different”: your welcome book says something else; it is unchecked by default and your current text is shown beside it. If you tick it, your item is updated without duplication.
No, never without your agreement. Each night the files of lodgings already filled from the software are re-read; if something changed you see “N changes to validate” in Stays > Connections, a badge on the menu and a notification (badge on your avatar). You accept or refuse each change. A refused value is not proposed again until it changes again in the software.
In Stays > Connections, “Check for updates” rereads the file immediately without waiting for the night. If nothing changed a message says so.
Stays > Calendar, Sends tab: emails or SMS sent automatically to your guests at four moments you activate individually: on booking, a few days before arrival, on the day of arrival, and the day after departure (to invite a guest to leave a note in the guestbook). Each send contains the welcome book link, and you choose the time and channel.
Not in the email: it is sent in your name, guest replies come directly to you, and no brand appears. The SMS however displays the sender name StyQR on the guest’s phone; its text is yours.
In the Sends tab: four layouts (Postcard, Elegant, Modern, Clean), three tones of text (warm, neutral, premium), a photo from your welcome book or media library, your colours and fonts. The text is freely editable, with tokens for first name, dates or the welcome book link. The preview shows the exact email on desktop and phone, and “Send me a test” sends it to you.
In the guest’s language when your welcome book offers it. Our templates are already translated; a text you write yourself is translated with “Translate”, which uses your translation credits.
Usual reasons: the guest has no email or phone, the stay is cancelled or a closed period, the welcome book is paused, or the step was activated after the scheduled moment (sends delayed by more than a day are not sent). A stay imported from a file, or arriving during the very first sync of a calendar you just connected, does not receive the “on booking” send. The stay file shows what has been sent and what will be sent.
No: each send is sent once per stay, per step and per channel. You can however resend manually from the stay file (“Send by email” or “by SMS”).
Yes, but manually: from the stay file WhatsApp opens on your phone with the message ready and you send it yourself. Nothing is sent on WhatsApp without you.
They use your SMS balance (My account, Subscription tab), a single balance for Boutique and sends. An SMS counts as 160 characters to France; longer messages, or to foreign numbers, count as multiple. The counter and your balance are shown while composing.
In My account, Subscription tab: packs from 50 to 1,000 SMS (payment by card or Link). Purchased SMS do not expire. If you have Boutique, its included SMS are used first, then your purchased SMS.
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