14 questions on this theme, with answers written from inside the product and kept up to date by our support team.
In Condition reports, Guests tab: one stay per line, with check-in and check-out side by side (signed on…, to do, or not done), grouped by month. At the top, the banner counts this month the monitored stays, signed check-ins and check-outs, and check-outs to do; each tile filters the list. Search by guest, filters by welcome book, period, type (check-in done, check-out done, both, check-out to do) and “With remarks”, sort by date or by name.
The check-in is signed but the check-out is not yet, and the stay is ongoing or finished less than a week ago. After that, the check-out simply appears as “not done”.
Open the row: the record brings both together, room by room. Each reference photo is next to the photo taken at check-in and the one taken at check-out, with their time (property time), and the guest’s remarks. You can show only the check-in, only the check-out, or only rooms with remarks, and enlarge any photo.
From the record: “Download PDF” (check-in, check-out or both compared), or “Print”, which opens it in a new tab. The report includes the property, the guest, the dates, each room with its timestamped photos and remarks, and the electronic signature for each condition report.
Yes: “Export” gives a spreadsheet (CSV, readable in Excel) of the stays in the current filter, or only those you tick.
Right after deletion, “Undo” in the message restores it. A deleted condition report is permanently erased after 30 days.
Welcome book settings tab: a card per welcome book, showing its status (Ready, To complete if it has no reference photo, Off if it has photos but neither check-in nor check-out is enabled), the check-in and check-out with their toggle and time slot, and its first photos. A toggle can be set directly on the card. For multiple welcome books, tick them (or all those in the filter) then: Activate the check-in or check-out, set the Times, or Copy a template. Immediately after, “Cancel” in the message returns each welcome book to its previous state. Each welcome book remains adjustable in its own editor: these are the same settings.
At least one reference photo is required: without it the guest would have nothing to reproduce. Its card shows it as “To complete”, and the filter of the same name in Welcome book settings lists them all; add a photo (“Add photos” on the card, or in the welcome book editor), then activate.
No. The rooms and reference photos from the template welcome book are added: a room with the same name is reused (never two “Living room”), and a room that already has photos keeps them. You choose what is copied: rooms and photos, times, guest messages, activation. Photos copy in the background and appear within a few minutes; the template itself is not modified.
The check-in opens at the chosen time on the day of arrival and closes at the chosen time the same day, the next day or at D+2; the check-out opens on the day of departure, the day before or at D-2, and closes on the day of departure. The “automatic” timezone follows the property time. In Welcome book settings, “Times” on a card sets that welcome book, and the checked welcome books bar applies them to several; each part (timezone, check-in, check-out) is optional.
In Welcome book settings, “Photos” on a welcome book card opens the Photos panel, room by room. Add (up to 5 photos per room, 10 MB each), delete, move a photo forward or back; it is saved immediately, in the welcome book too. Deleting a reference photo does not affect photos already taken by your guests. The “All photos” view shows photos from all welcome books in the filter, to spot at a glance a blurry photo or one from another property. A disabled welcome book can be viewed but not edited.
Yes. In the Photos panel, on desktop, “From my phone” shows a QR code under the room: scan it, take the photos, they appear automatically in the room. On a phone, “Add” will offer the camera or your existing photos.
The stay record shows the check-in and check-out, signed (with “View”) or not yet done; in the calendar, an “CR” badge marks a signed check-in or check-out. The stay and the condition report are linked by the welcome book and the arrival and departure dates.
In automatic sends, the badges “Check-in condition report link” and “Check-out condition report link” open the condition report directly in the welcome book. They remain empty if the welcome book does not offer this condition report: enable it first.
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