8 questions on this theme, with answers written from inside the product and kept up to date by our support team.
Two steps. Activate the desired languages on the welcome book (My welcome books, “Settings” of the welcome book), then start the automatic translation. It uses translation credits. You can also simply ask the Styky assistant: it activates the languages, prepares a summary and waits for your confirmation. Nothing is translated or charged without your click.
The welcome book automatically appears in the language of the guest's phone if it is one of the enabled languages. They can change it at any time using the language selector in the welcome book.
This is what automatic translation consumes. Cost is counted in characters: the text to translate multiplied by the NUMBER OF TARGET LANGUAGES. Translating into 5 languages therefore costs 5 times as much as into one. Only new or modified text since the last translation is counted, nothing is paid for twice. The cost is shown before any click. The balance belongs to the account (not the welcome book) and is shown in My account, Subscription tab (“Translation: … characters available”). Each subscription adds 150,000 characters per year on its anniversary date, which are added to the balance: there is no monthly reset. A top-up costs 5 € excl. VAT for 150,000 characters. As long as credits are insufficient, nothing is translated and nothing is charged.
In the vast majority of cases the credits balance does not cover the text to be translated: compare the announced cost to the balance. With many welcome books and several languages a balance of a few hundred thousand characters disappears quickly. The solution is a top-up, not another attempt. If the balance is ample and nothing happens, contact the team.
Yes: the welcome book can be translated into only one of the activated languages, without paying for the others. Ask Styky and name the language.
Three causes: the language is not activated on the welcome book, credits ran out during translation, or the content was added AFTER the last translation. Relaunching translation handles remaining items.
It is very good on welcome texts and instructions, but it can’t guess ambiguous meaning or wordplay. You can review and correct any translation manually: your correction is preserved.
Check your credits balance and the activated languages first: these are the two most frequent causes. If the translated text seems wrong, edit it directly in the field. If the problem persists, contact a human.
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