17 questions on this theme, with answers written from inside the product and kept up to date by our support team.
In My account (click your name at the bottom of the sidebar, then “My account”), Subscription tab: your plan, what it includes, your options, “Prepare my renewal”, adding welcome books, the seasonal plan, your translation and SMS credits, and cancellation. Invoices and the saved card are in the Invoices and payment tab, your billing details in the Profile tab. Styky can also show a button that leads there directly.
Published prices on the Pricing page of the site, excluding tax: - Rental, gîte, bed and breakfast, property management company, manager: 49 € excl. VAT per welcome book per year, discounted from 10 welcome books. Seasonal plan without renewal: 1 month 9.90 €, 2 months 14.90 €, 3 months 19.90 € excl. VAT. - Hotel: 15 € excl. VAT per room per year, one welcome book for the establishment and one QR code per room, discounted from 21 rooms. - Campsite: 160 € excl. VAT per campsite per year, plus 2 € excl. VAT per pitch (published example: 120 pitches = 400 € excl. VAT per year). - Options: Boutique 9.90 € excl. VAT per month; bespoke poster from 7.90 € excl. VAT (a limited free version with 10 scans exists). Discounted rate amounts are not published: the team calculates them with you. An account opened long ago may have a different rate: that one applies and is shown on its Subscription screen.
Subscription is taken per welcome book slot: you pay for the number of welcome books you want to publish (an accommodation, a hotel room or a campsite pitch according to your profile). Annual plan, and a seasonal plan without renewal for properties open part of the year. Monthly payment exists only for some old accounts: do not offer it to someone who does not already have it.
You buy a duration (1, 2 or 3 months) as a one-off payment, with no renewal. The period starts when you use it on a welcome book, not at the time of purchase: you can buy in advance and activate the welcome book at the start of the season. It cannot be purchased during the trial.
Annual suits a property open all year, seasonal suits a property closed for several months. If unsure, the StyQR team helps you choose based on your portfolio and season.
Because the counted unit is not the same: a private property or a gîte counts accommodations, a hotel counts rooms, a campsite counts pitches. The welcome book offers the same features everywhere.
Yes: 14-day free trial, no card required, with one welcome book and all features. If you haven’t created any welcome book during the trial it can be extended once by 14 days. Nothing is charged before the end of the trial. At trial end without subscription the trial welcome book is deactivated (its content is retained) and reactivates as soon as you subscribe. A 30-minute demonstration with the team is also possible for parks with several properties.
During the trial: nothing before the end of the trial. Afterwards, a slot added mid-year is charged immediately, pro rata for the period remaining. The annual subscription renews on its anniversary date.
In My account, Subscription tab. Adding welcome books is billed pro rata immediately (the amount is shown before you confirm). To have fewer, use “Prepare my renewal”: choose how many welcome books to keep; nothing is charged or cut now, the reduction takes effect at renewal, with no refund for remaining time. If you have more active welcome books than slots kept, the screen asks which will be deactivated on that date; that’s the choice it expects. This button does not appear during the trial. For a hotel or campsite the number follows declared rooms or pitches: update that number. If blocked, contact our team.
No. An inactive welcome book is no longer accessible to guests (the QR shows an unavailability message), but it remains attached to your subscription. Deleting a welcome book does not reduce the subscription either: the slot stays paid and free for another welcome book. To stop paying for it, reduce the number of welcome books with “Prepare my renewal” (My account, Subscription tab).
In My account, Subscription tab, “Cancel” button, then confirm. Cancellation takes effect at the end of the already paid period: until then everything works. If it is your last subscription, cancelling also closes your account at that date (the window is called “Cancel and close your account?”): welcome books go offline without being deleted, and you can reopen the account by taking a plan, then reactivate your welcome books from My welcome books. For a refund or special case, contact a human: handled case by case, nothing is promised by the chat.
In My account, Invoices and payment tab: all your invoices, downloadable, filterable by type. What appears there (name or company name, address, SIRET, VAT) is set in the Profile tab, Billing section. For an already issued invoice to correct, ask our team.
Card (or payment method) is changed in My account, Invoices and payment tab: a method added becomes the one used for next debits. Your billing details are edited in the Profile tab. Methods accepted, via Stripe: card, SEPA direct debit or Link for the subscription; card or Link for a one-off purchase (seasonal plan paid in one go, translation credits, SMS).
The payment can be retried from the client area. If failure persists (limit, expired card, bank check), contact a human: they will send a payment link and check that no access has been cut in the meantime.
Payments go through a specialised provider: StyQR never stores your card number. Invoices and history remain accessible in your client area.
These topics are handled by a human, never automatically. Use “Talk to our team”: the StyQR team takes over the file.
In My account, Referral tab (Styky may show a button that leads there). You find your referral code, the “Refer a friend” button to send the invitation by email (in the friend’s language), a signup link to copy, and sharing by WhatsApp or SMS. The friend enters the code at payment. Reward: the friend has 5 € off their first purchase (annual or seasonal; in monthly the 5 € goes into their credit balance and is deducted from subsequent instalments), and the referrer receives 5 € credit in their balance, deducted from future invoices. Credit is applied when the friend has finished their trial and their first payment is validated; until then it appears “pending”. The code is valid only for a new customer, on their first purchase. The code displays once the account is subscribed (annual or monthly): during trial it is created but hidden. The tab also lists referees and the status of each (registered, trial, validated, rejected).
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