22 questions on this theme, with answers written from inside the product and kept up to date by our support team.
Welcome message, Check-in info, Check-out info, Wifi, Access codes (keypads), Practical info (organised into categories), Useful numbers and contacts, Around Me (addresses with a map), Partners, Guest book, Check-in and check-out condition reports, Boutique. Each module can be shown or hidden, and reordered however you like.
It’s almost always the EYE icon of the category or module that is switched off. In the relevant module, each category has an eye icon: open eye = visible to guests, crossed-out eye = hidden. The module itself has the same setting in the list of modules for the welcome book (My welcome books, “Edit” button of the welcome book). Also check that the welcome book is active.
Modules are reordered by drag-and-drop in the list of modules for the welcome book (My welcome books, “Edit” button), and every module has its own eye to show or hide it. Inside a module, categories are reordered and hidden in the same way. The order you choose is the one the guest sees. A module can also be RENAMED on a welcome book: the new name is what guests of that welcome book see, other welcome books keep their own.
In the Practical info, Check-in info and Check-out info modules, you create your own categories ("Swimming pool", "Lighting", "Jetty", and so on) with their icon. They are added to the default categories. Styky, the assistant, can also create one for you.
To give the network name and the password, which guests can copy in one tap. It is the most viewed information in any welcome book: make it prominent and say where the router is in case of an outage.
To bring together all the codes for the property: gate, key box, front door, bike store. Each code has its own label and explanations. If this information is sensitive, you can restrict access to the welcome book (see the question on access lists).
"Check-in info" and "Check-out info" are editorial: what guests need to know (times, keys, parking, cleaning to do before leaving). The "Condition report" is a record: guests photograph and sign off the state of the property when they arrive and when they leave.
The guest walks through the rooms, reproduces each of your reference photos, can add a remark, then signs with a code received by SMS and e-mail. You find each condition report in Condition reports (sidebar, Stays group) and can download the PDF report, useful in case of a dispute over a deposit. See the “Condition reports” section below.
The "Around Me" module lets you add addresses manually or generate them automatically around the welcome book's address (shops, pharmacy, restaurants, activities). Your own favourites can be highlighted. The welcome book needs a geolocated address for generation to work.
Either no addresses have been added or generated yet, or the welcome book has no accommodation address: without it no nearby addresses can be generated. First enter the accommodation address (Welcome book settings, or ask Styky), then run the essential addresses generation. While the module is empty it’s best to hide it from guests.
From Google Maps listings for the establishments: photo, rating, opening hours, phone and website. You can replace the photo with your own, or choose to show none, address by address. Distances shown are straight-line distances from the accommodation.
In the “Around me” module, open the address: you can change its name, site, phone number or your comment, delete it, or move it to another category. The Styky assistant can also do this for you, one address at a time, with your approval.
An address in “Around me” that you personally recommend. It moves to the top for your guests, and the guest assistant highlights it with your tip. Tick your favourites in the module, or ask Styky to do it.
To showcase professionals you recommend (restaurants, activities, craftsmen, providers), separately from the general addresses in “Around me”.
To collect reviews from your guests directly from the welcome book. In Welcome books > Guestbook reviews: reviews by month with score breakdown, those you feature (in the order you choose by drag-and-drop), and a badge or carousel to embed on your site, with previews on desktop, tablet and phone. After changing the order of featured reviews, copy the code into your site.
Yes: colours, background, typography, icons, cover image and the layout of each module are set in Customisation. Ready-to-use styles are offered, and each module can have its own presentation.
Yes. In a welcome book, copy an item or a category (Practical info, Check-in info, Check-out info) or a module description, then in My welcome books tick the target welcome books and “Paste”: when content already exists you choose to ignore it, replace it or add to it. The Styky assistant can also copy specific content to one or several welcome books.
Each property has its own welcome book. Tags let you group them (by town, by owner, by season), duplication avoids retyping everything, and the Styky assistant can apply an action to a whole group of welcome books at once.
From your list of welcome books, or by asking the Styky assistant. Duplication creates a complete copy of the content and uses one subscription slot: if none are free a payment is requested.
There is no recycle bin in the client area, but a deleted welcome book is not permanently erased: the team can restore it. Use “Talk to our team” and give the name of the welcome book. Never say that a deletion is final. Changes made by the Styky assistant, however, cancel themselves after 7 days.
Yes, with access lists: the welcome book is only open to authorised guests. You can also monitor use in the access logs. This is the right setting when the welcome book contains entry codes.
Make the welcome book inactive (access is closed, content remains), or use an access list to allow only guests currently staying. Note: making a welcome book inactive does not affect billing.
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