18 questions on this theme, with answers written from inside the product and kept up to date by our support team.
Welcome message, Check-in info, Check-out info, Wifi, Access codes (keypads), Practical info (organised into categories), Useful numbers and contacts, Around Me (addresses with a map), Partners, Guest book, Check-in and check-out condition reports, Boutique. Each module can be shown or hidden, and reordered however you like.
It is almost always the EYE icon on the category or module that is closed. In the module concerned, each category has an eye icon: open eye = visible to guests, crossed-out eye = hidden. The module itself has the same setting in "My modules". Also check that the welcome book is active.
Modules are reordered by drag and drop in "My modules", and each module has its eye icon to show or hide it. Inside a module, categories are reordered and hidden in the same way. The order you choose is the one your guests see. A module can also be RENAMED on a given welcome book: the new name is the one guests of that welcome book see, and your other welcome books keep theirs.
In the Practical info, Check-in info and Check-out info modules, you create your own categories ("Swimming pool", "Lighting", "Jetty", and so on) with their icon. They are added to the default categories. Styky, the assistant, can also create one for you.
To give the network name and the password, which guests can copy in one tap. It is the most viewed information in any welcome book: make it prominent and say where the router is in case of an outage.
To bring together all the codes for the property: gate, key box, front door, bike store. Each code has its own label and explanations. If this information is sensitive, you can restrict access to the welcome book (see the question on access lists).
"Check-in info" and "Check-out info" are editorial: what guests need to know (times, keys, parking, cleaning to do before leaving). The "Condition report" is a record: guests photograph and sign off the state of the property when they arrive and when they leave.
Guests go through the rooms, add photos and comments, then sign. You find every condition report in your account and can download the PDF report, which is useful in the event of a dispute over a deposit.
The "Around Me" module lets you add addresses manually or generate them automatically around the welcome book's address (shops, pharmacy, restaurants, activities). Your own favourites can be highlighted. The welcome book needs a geolocated address for generation to work.
To highlight the professionals you recommend (restaurants, activities, tradespeople, service providers), separately from the general addresses in "Around Me".
To collect reviews from your guests directly in the welcome book. You choose which ones are visible, you can pin some, and you can get a badge or a widget to embed on your website.
Yes: colours, background, typography, icons, cover image and the layout of each module are all set in Personalisation. Ready-made styles are available, and each module can have its own layout.
Yes. The content clipboard lets you reuse an item of information, a category or a set of content from another welcome book. Styky, the assistant, can also copy specific content to one or more welcome books.
Each property has its own welcome book. Labels let you group them (by town, by owner, by season), duplication saves you re-entering everything, and Styky, the assistant, applies an action to a whole group of welcome books in one go.
From your list of welcome books, or by asking Styky, the assistant. Duplication creates a full copy of the content and uses up one subscription slot: if none are free, payment is requested.
Contact human support quickly: depending on how long ago it was deleted, restoration is sometimes possible. Changes made by Styky, the assistant, can be undone on their own for 7 days.
Yes, with access lists: the welcome book is only open to authorised guests. You can also track usage in the access logs. This is the right setting when the welcome book contains entry codes.
Set the welcome book to inactive (access closes, the content stays), or use an access list to allow only guests currently staying. Note: setting a welcome book to inactive does not change your billing.
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