6 questions on this theme, with answers written from inside the product and kept up to date by our support team.
In Welcome books > Statistics: tick one or more welcome books (none checked = all) and choose the period. You see openings and their trend (previous period dotted), pages viewed, time spent, a summary “In brief”, the days and times your welcome books are opened, devices (phone, tablet, computer), guests’ languages (including those not yet offered by your welcome book) and the ranking of your modules.
Calculation is now more accurate: an “opening” counts one visit to the welcome book once only, whatever the number of pages viewed. The old figure added each page viewed; that total still exists under “pages viewed”. The drop comes from the calculation change, not from a fall in traffic.
Yes: a monthly PDF report downloads from the Statistics screen (choose the month among the last twelve). It summarises the month, devices, languages, reviews and a tip; with several welcome books a page compares them. If the month has fewer than 30 visits the report shows no trend or tip (too few visits to draw conclusions).
The Journal tab shows visits one by one: when, on which welcome book, from which device, and the page-by-page path. When a visit occurred around a stay in the Calendar it is attached to the guest (“J-3 before arrival · Marie Dupont”, “During stay · day 2”), and a returning guest is flagged (“Visit no. 3”).
Open your welcome books from the management area (“View”, “Open my welcome book”): your device is then recognised and your visits are excluded automatically for 60 days (they carry the “You” badge in the Journal). For another visit (a test, demo, contractor) exclude it from the Journal: numbers are recalculated, and it can be reintegrated.
Yes: the AI Assistant tab in statistics counts questions answered on your behalf (including night-time), lists what is missing from your welcome books with ready-to-add content in one click, and gathers “answers to review”: “Edit” adds the correct information to the welcome book, “Ignore” dismisses the suggestion.
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