15 questions on this theme, with answers written from inside the product and kept up to date by our support team.
After the Dashboard, in groups: Welcome books (My welcome books, Media library, Statistics, Guestbook reviews), Stays (Calendar, Connections, Condition reports), Sales and printing (Your Boutique, My poster, Paper welcome book) and Settings and help (Settings, Help and support). Your name at the bottom opens My account, notifications and language. The bar collapses to icons only with the button at the top.
In My welcome books, three views: Active, To renew (welcome books not in service: not yet activated, or expired seasonal) and Deactivated (those you paused). A view appears only if it contains at least one welcome book. Search by name, address, subtitle or reference, filters by type and tag, list or grid display.
In My welcome books tick them: a bar appears at the bottom for tags, style, address distances, translation (cost estimated and confirmed before), “Paste clipboard” or “Paste a description”, deactivate or reactivate, and delete. In the “To renew” view only deletion is offered.
Settings and help > Settings: what is common to your welcome books, in six tabs, Your image (photo, logo, icon, shared link preview), Contact (how guests contact you), Stay (hours, instructions, photos, videos, documents), Emergencies, Organisation (tags, partner categories, access lists) and AI Assistant. Settings save automatically; in Organisation a tag, category or access list is created or edited in a window with its “Save” button.
A common setting in Settings applies to all welcome books that follow it: “Followed by 12 welcome books out of 14” means two welcome books have their own value. “Reset to common” makes them take the common setting again; their own value is not lost (it returns if you reactivate it in the welcome book), except for the AI Assistant.
Settings, Contact tab: a single list “How your guests contact you” (phone, WhatsApp, email, website, social media), reorderable and showable or hideable channel by channel, with a phone preview.
Those you entered, otherwise those of the accommodation country; each welcome book chooses whether to display them (a new welcome book has them hidden by default). In Settings, Emergencies tab, add up to 50 useful contacts or pick from your contacts. For a country we do not know no numbers are suggested rather than an incorrect number: enter them yourself.
Welcome books > Media library: all images, videos and documents from your account and your welcome books, filterable by type, by welcome book and by name. A media’s file shows where it is used; deleting it removes it everywhere, after a confirmation listing those places. Photos from condition reports do not appear there.
Yes: the old link points to the new. If you remove the customised link it points to the QR code link.
No, that’s the point: regenerating disables the old QR (a guest using it sees “This link is no longer valid”). Reprint the new QR and send the new link. If the guest notifies you with “Notify the host” you receive their message by email.
When a guest cannot open your welcome book (not yet activated or no longer attached to the subscription, deleted book, old link or old QR), the page offers them to leave a message. You receive it by email (“A guest could not open your welcome book …”), with their email or phone if they left them; your address is never shown. To prevent abuse a welcome book receives at most 5 messages per day.
Settings now has six tabs: social networks are in Contact, accommodation information (hours, instructions) in Stay, tags and access lists in Organisation. Logo, profile and share preview are grouped in Your image.
Management software connect in Stays > Connections (sidebar). iCal calendars connect in Stays > Calendar, Synchronisation tab.
In My account, Subscription tab, with your other plans; its invoices are in the Invoices and payment tab.
It is now called “Talk to our team”, in the Styky assistant (button bottom right of the screen).
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