General terms and conditions of sale and use

General terms and conditions of sale and use

Last modification: 28/03/2021

Through its website “www.styqr.fr” (hereinafter “the Site”) and its sub-domains, the company StyQR offers an online service for creating digital welcome booklets for all accommodation solutions (hotels, guest houses, campsites, rentals between individuals, etc.).
StyQR is an SAS (simplified joint stock company) with a capital of 1,000 euros, having its registered office at 14 rue des Fauvettes 95360, Montmagny (France), registered in the Pontoise Trade and Companies Register under the unique identification number 824 532 865.
The Site offers any User registered with the Site a service for creating and modifying one or more welcome booklets for travellers in a given accommodation.
In order to register with the Site, all Users must first create a personal account, read and accept, without reservation at the time of registration, these General Terms and Conditions of Sale and Use (hereinafter referred to as “GTCU”). Access to the various services of the Site is thus strictly subject to the unreserved acceptance and compliance with these GCSU by all Users.
1. Purpose of the Service

The Site offers the creation and publication of one (or more) welcome booklet(s), intended to be shared with travellers who come to stay with the User.
2. Terms of access and registration to the service.

In accordance with Article 1127-1 of the French Civil Code, StyQR brings the following information to the attention of any Internet user wishing to open an account on the Site, and consequently to enter into a contract with StyQR:

2.1. Creating a User profile and login details on the Site,
Any person may create a user account via the Site, by entering his/her surname, first name, e-mail address and type of accommodation (hotel, campsite, guest house, private individual….).

2.2 Profile management and obligation of sincerity
When registering, the User undertakes to provide truthful information and in particular valid contact details. If, however, a mistake is made, the User may contact StyQR’s customer service department (support@styqr.com) at any time to request that his or her details be changed.

2.3. The login and password allow access to the Site’s services as well as to the account settings. These connection data are strictly personal and confidential and the User is solely responsible for the management, confidentiality and conservation of these data.

2.4 Protection of personal data
We invite you to consult our “Data Protection Policy” page (https://styqr.fr/politique-confidentialite) for any information on this subject.
3. Presentation of the services

The Site proposes two offers:
StyQR Free (free offer with limited functionality)
StyQR Premium (paid offer with extended functionalities). This offer exists in the form of a monthly or annual subscription with tacit renewal (hereinafter referred to as the “Subscription”).
3.1 StyQR Free offer

The StyQR Free offer is limited to 1 User per household for personal use, or 1 User per Company for professional use.
In the event of non-compliance with this rule, StyQR shall offer the User concerned the option of merging his or her various “Free” accounts by switching to the “Premium” offer. StyQR otherwise reserves the right to delete the accounts concerned.
3.2 StyQR Premium offer

The holder of a StyQR account may take out a monthly or annual Premium subscription (hereinafter “Subscription”).
In this case, the account holder benefits from Premium services until he/she decides to terminate his/her Subscription under the conditions set out in Article 5.3 hereof.
The monthly Premium Subscription is for an indefinite period and is renewed each month, by tacit agreement, for the following month unless the User decides to terminate it, under the conditions of article 4.6 of these GCU, before the end of the current subscription month.
The annual Premium Subscription is for an indefinite period and is renewed each year, by tacit agreement, for the following year unless the User decides to terminate it, under the conditions of article 4.6 of these GCU, before the end of the current subscription year. The User will be notified by e-mail 1 month before the renewal of his/her subscription.
3.3 Trial offer

StyQR offers a trial offer to its Users, allowing them to access the Premium Service free of charge for a limited period (14 days).
Users will have to fill in their payment information in order to activate a trial offer. In the case of an annual subscription, the User will be debited for the subscription amount the day after the end of the trial period. In the case of a monthly subscription, the User will be debited the amount of the subscription 30 days after the end of the trial period. If the User does not wish to be debited with this amount, he/she must terminate the subscription before the end of the trial period.
4. Prices

Prices are indicated on our site in Euros, including all taxes. All subscriptions, regardless of their origin, are invoiced and payable in Euros only.
5. Payment

Payment for purchases is made by credit card, via the Stripe interface. The customer must indicate the number of his or her card, as well as its date of validity and the three-digit cryptogram on the back of the card, directly in the area provided for this purpose (secure entry by SSL encryption).
The credit card used will remain registered via the Stripe interface for the payment of future instalments. The User may change the credit card associated with his account at any time in his personal space, under the heading “My settings”.
5.1 Subscription with a single passbook

For monthly subscriptions, the amount of the subscription paid by credit card is collected on the day following the end of the first subscription period, and then every month on the anniversary date.
For the annual subscription, the subscription fee paid by credit card is cashed the day following the end of the trial period, then on the anniversary date.
5.1.1. Example of a monthly subscription

For example, if a User subscribes to the Premium subscription for the first time on 05/04/2019, he will have a 14-day trial period until 19/04/2019, then his Premium subscription will start on 20/04/2019. His first payment will be cashed on 20/05/2019, then the following payments will be made on anniversary dates (20/06/2019, 20/07/2019…).
If a user has already taken advantage of the trial period in the past, his subscription will start immediately upon subscription. Thus, if he/she subscribes to the Premium subscription on 05/04/2019, his/her first payment will be cashed on 05/05/2019, then the following payments will be made on the anniversary date (05/06/2019, 05/07/2019…).

5.1.2. Example of an annual subscription

For example, if a User subscribes to the Premium subscription for the first time on 05/04/2019, he will have a 14-day trial period until 19/04/2019, then his Premium subscription will start on 20/04/2019. His first payment will be cashed on 20/04/2019, then the following payments will be made at anniversary date (20/04/2020, 20/04/2021…).
If a user has already taken advantage of the trial period in the past, his subscription will start immediately upon subscription. Thus, if he/she subscribes to the Premium subscription on 05/04/2019, his/her first payment will be cashed on 05/04/2019, then the following payments will be made on the anniversary date (05/04/2020, 05/04/2021…).
5.2. Subscription with several booklets

5.2.1 Monthly subscription with several passbooks

As the amount of your subscription is only collected at the end of the current monthly period, the amount debited will correspond to the number of passbooks taken out simultaneously during this period.
For example, if a User subscribes to the Premium subscription with a single passbook, and then wishes to add 3 new passbooks to his offer during the period, the payment collected at the end of the month will correspond to the maximum number of passbooks subscribed simultaneously during the period, i.e. in this case 4 passbooks.

5.2.2 Annual subscription with several passbooks

If the User has opted for an annual subscription with a certain number of passbooks, and then wishes to increase the number of passbooks included in the offer, he/she will have to pay the difference in price for the current year, pro rata to the number of months remaining before his/her anniversary date.
For example, a User subscribes with 30 passbooks on 05/04/2019. The day after the end of the trial period, i.e. 20/04/2019, he pays the amount of his annual subscription, i.e. €900.
On 15 June 2019, he wishes to add 10 booklets to his subscription. He/she will then have to pay the sum of €250, corresponding to the 11 months remaining before the anniversary date of his/her subscription.
6. Right of withdrawal

When subscribing to the Premium offer, a cooling-off period is offered in the form of a Trial offer. The cooling-off period for the paid subscription for which you receive a Trial ends fourteen (14) days after you start the Trial. If you do not terminate the paid subscription before the end of the Trial, you lose your right of withdrawal and authorise StyQR to automatically charge you the agreed price each month (or year), until you terminate the Premium Subscription.
To exercise your right of withdrawal, you just need to send us by e-mail your decision to withdraw from this contract by means of an unambiguous statement: support@styqr.com. The date taken into account will be the date on which the e-mail is sent. The welcome booklet(s) and their access will then be immediately deactivated.
You can also cancel your subscription from your user space, on the “My subscription” page, by reducing the number of booklets included in the Premium offer to 0 for the next period.
The Trial can only be carried out once per User. If the User exercises his/her right of withdrawal at the end of the Trial period, and then re-subscribes to the subscription, he/she will be immediately committed for the chosen subscription period (annual or monthly period), without any further period of reflection.
7. Cancellation of the Subscription

7.1. If the User has subscribed, with or without a trial offer, to the Premium Subscription from the Website, he/she must, in order to terminate it, send a request by e-mail to the address support@styqr.com, indicating his/her login. A message confirming the request will be sent to the User.
You can also cancel your Premium subscription from the “My subscription” page in your user area by reducing the number of booklets included in the Premium subscription to 0 for the next period.

7.2. If the User indicates that he/she wishes to terminate the Subscription before the end of the current period, the cancellation will take effect the day after the last day of the subscription period (i.e. the anniversary date). The User will then automatically switch to the StyQR Free formula.
8. Subscription rates

8.1. The monthly Premium Subscription fee is €3 per month and per welcome booklet.
The rates are expressed in euros, including VAT.

8.2. The annual Premium Subscription fee is €30 per year and per welcome booklet.
The rates are expressed in euros, including VAT.

8.3 Price changes
StyQR may make changes to its rates. It shall be required to inform Users of such changes as soon as possible and by any means.
Price changes shall take effect from the subscription period following the date of the price change. Subject to applicable law, by continuing to use the StyQR Service after the tariff change has come into effect, you accept the new tariff. If you do not agree to the rate change, you have the right to reject the change by unsubscribing from the Service before the rate change takes effect.
9. Account deletion

9.1. StyQR reserves the right to suspend and/or delete the account of any User who contravenes these GCU.

9.2. StyQR reserves the right to delete an account that has been inactive for more than 12 months.

9.3. The User may request the deletion of his account by sending an e-mail to the address support@styqr.com or via our chat. Any de-registration from the Site will take effect as soon as possible (48 working hours).
10. Responsibilities of Users

10.1. Users are solely responsible for the messages, content and information they put online on the Site, since, in its capacity as host of the service in question, in accordance with the provisions of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, StyQR cannot be held responsible for the content transmitted or put online by Users on the Site, over which StyQR has no power of control or supervision. The User expressly undertakes, on pain of criminal or civil liability, to ensure that the messages he or she disseminates are not of such a nature as to, without this list being exhaustive

Constitute a violation of the intellectual property rights of third parties; in this respect, the User undertakes not to reproduce or communicate to the public on the Site elements protected by copyright, registered as a trademark or more generally protected by any other intellectual property right held by third parties without the prior consent of the holder or holders of such property rights;
Contain computer viruses likely to interrupt, destroy or alter the functionality of the Site;
Apologise for crimes or contain illegal, threatening, paedophilic, pornographic, defamatory, obscene, hateful, racist, anti-Semitic, xenophobic, revisionist messages or messages that are contrary to public order or morality;
infringe on the privacy or dignity of third parties;
Incite violence, fanaticism, crime, suicide, hatred because of religion, race, sex, sexual orientation, ethnicity;
Harassing other Users with whom the User has come into contact during discussions in the various communication areas of the site;
Promote or encourage any criminal activity or enterprise;
Solicit and/or disclose passwords and/or personal information for commercial or illegal purposes;
Transmit chain letters, unsolicited mass mailings, instant messages, unwanted advertising messages or unsolicited mail;
Contain advertisements and/or solicitations to offer products and/or services for sale through the Site;
Contain addresses or hypertext links to external sites whose content is contrary to the laws and regulations in force, which infringe the rights of third parties or which are contrary to these conditions.

10.2. StyQR ensures the distribution in electronic format, via its Site, of welcome booklets written by Users with the aim of providing information on their accommodation.
The Site is only a means of transmitting information by the Users to their readers, under their own responsibility, in the form of a digital welcome booklet for their accommodation.
The purpose of the Site is therefore not to guarantee the completion or proper execution of a traveller’s visit to the User.
As StyQR is not a party to the conclusion of the contract giving rise to a visit by the traveller to the User’s home, it cannot verify the legality of the contract (whether with regard to the free availability of the property, the conditions of formation of the contract, the legality of the obligations contractually incumbent on one or other of the Users, or in any other respect), nor its proper performance.
The attention of the Users is therefore drawn to the risks associated with the provision or occupation of an Accommodation, in particular, the risk of deterioration of the property or theft of certain objects in it.

10.3. The User is solely responsible for the conservation and confidentiality of his/her StyQR identifiers and undertakes not to communicate, at any time, his/her password to any other User or to use the account, pseudonym and password of another User. The User guarantees the accuracy of the information provided to StyQR for the purposes of registration and undertakes to notify it of any subsequent changes.

10.4. The User acknowledges that StyQR reserves the right, in the event that his or her use of the Site is contrary to these GTCU and, more generally, to the laws and regulations in force, to immediately and without prior notice deregister from the Site’s services and/or block his or her access to the Site.
10.5. StyQR shall not be held liable for any financial or commercial loss, damage to reputation or any direct or indirect loss resulting from the use of the Site by Users.

10.6 StyQR reserves the right, in the event that the User is responsible for an infringement of the legislation in force or an infringement of the rights of third parties, to provide, at the request of any legitimate authority (court, administrative authority, police force), any information enabling or facilitating the identification of the offending User.
11. Availability of the Service

StyQR endeavours to ensure that the Site is available 24 hours a day, 7 days a week. However, access to the Site may be interrupted as part of maintenance operations, hardware or software upgrades, emergency repairs to the Site, or as a result of circumstances beyond StyQR’s control (such as, for example, the failure of telecommunications links and equipment).
StyQR undertakes to take all reasonable measures to limit such disruptions, insofar as they are attributable to it.
Users acknowledge and accept that StyQR assumes no responsibility towards them for any unavailability, suspension or interruption of the Site and may not be held liable for any direct or indirect damage of any kind resulting from this.
12. Intellectual property

The general structure of the Site and all other elements of which it is composed (such as, in particular, graphic guidelines, texts, visuals, photographs, logos, domain names, images and texts) are the exclusive property of StyQR or have been the subject of prior authorisation for use by StyQR. Any reproduction and representation, in whole or in part, of the Site and/or its component parts by any means whatsoever, without the express authorisation of StyQR, is therefore prohibited and would constitute an infringement punishable under Articles L. 335-2 et seq. of the Intellectual Property Code.
13. Modification of the service

StyQR reserves the right to develop its services or the Site, in particular by making new features available or by modifying and/or deleting features currently offered to the User on the Site.
14. Applicable law

These GCU are subject to French law.