If you or your travellers see the message “This booklet is not available” when trying to access the booklet, there may be several reasons. Here are the most common causes and the steps to resolve the problem:
1. Booklet subscription expired or not active
- Cause: If the subscription linked to this booklet is not renewed or has expired, the booklet becomes unavailable.
- Solution:
- Log in to your StyQR account.
- Check subscription status in the “Profile” section > “Subscription”.
- Renew or reactivate the subscription if necessary.
2. The booklet has been deactivated
- Cause: The booklet may have been deactivated by mistake in your interface.
- Solution:
- Go to the “My booklets” section of your StyQR space.
- Check that the passbook is activated. If necessary, reactivate it by clicking on the options associated with the passbook.
3. The link or QR code is obsolete
- Cause: If you have regenerated the booklet link or QR code, the old link will no longer work.
- Solution:
- Download the new link or QR code from your StyQR space.
- Replace the old supports with the new one for your travelers.
4. Temporary technical problem
- Cause: This may be a temporary problem with the StyQR platform.
- Solution:
- Try reloading the page or accessing the booklet from another device or browser.
- If the problem persists, contact StyQR support via chat to report the incident.
5. The booklet is still being configured
- Cause: If the booklet has not been completed or published, it may appear as unavailable.
- Solution:
- Check that all mandatory sections have been completed and that the booklet has been published correctly.
- Add missing information if necessary.
By following these steps, you should be able to identify and resolve the cause of this downtime message. If you need further assistance, the StyQR support team is available to help you.