If you’re having trouble uploading your photos or videos to StyQR, there could be several reasons. Here are the most common causes and their appropriate solutions:
1. Incompatible file size or format
- Supported formats:
- StyQR accepts standard formats such as JPEG and PNG for photos, and MP4 for videos.
- Unsupported formats (e.g. HEIC, RAW or AVI) cannot be downloaded.
- Solution:
- Convert your files into a compatible format using a reliable tool like CloudConvert. This free online tool makes it easy to convert your files into accepted formats while preserving their quality.
2. File too large
- Files that are too large may generate download errors.
- Recommended limit: Make sure your files do not exceed 10 MB for each photo or video.
- Solution:
- Compress your files using specialized tools such as :
- Compressor.io A free online tool that reduces the size of your files while maintaining excellent quality.
- TinyPNG Ideal for compressing PNG and JPEG images simply and efficiently.
- Compress your files using specialized tools such as :
3. Unstable Internet connection
- A slow or unstable connection may interrupt the download, especially for large files.
- Solution:
- Check your Internet connection and choose a stable network (good-quality Wi-Fi or wired connection).
- Try again from another network if possible.
4. Cache or browser problem
- An overloaded cache or an obsolete browser can lead to malfunctions.
- Solution:
- Clear your browser’s cache (Google Chrome, Mozilla Firefox, Microsoft Edge, etc.).
- Update your browser to ensure it is compatible with StyQR.
5. Temporary system error
- A temporary technical error may occur on the StyQR platform.
- Solution:
- Reload the page and try again.
- If the problem persists, contact StyQR support via chat for prompt assistance.
Using tools such as CloudConvert to convert your files or Compressor.io and TinyPNG to reduce file size, you’ll be able to solve most StyQR download problems. If necessary, our support team will be happy to assist you.