There are several reasons why you may receive an error message when entering information in your StyQR booklet. Here are the most common causes and how to resolve them:
1. Mandatory fields not filled in
- Cause: Some fields in your booklet are mandatory to ensure correct presentation and optimal operation. If these fields remain empty, an error message is displayed.
- Solution:
- Check the sections where empty fields are indicated by an asterisk (*) or a notification.
- Complete these fields with the necessary information.
2. Incorrect data format
- Cause: The system may expect a specific format for certain data (for example, a URL link, a telephone number, or a date format). If the format is not respected, an error occurs.
- Solution:
- Check that the data entered complies with the required formats. For example:
- URL: Must begin with http:// or https://.
- Phone number: Use international format if necessary.
- Date: Use the day/month/year format or the format requested in the field.
- Check that the data entered complies with the required formats. For example:
3. Text length exceeded
- Cause: Some fields have a character limit to ensure optimum legibility in the booklet.
- Solution:
- Shorten your text within the limits indicated. Try to simplify descriptions while retaining essential information.
4. Problem with downloaded files
- Cause: Added files (photos, videos, PDFs) may not be compatible or may exceed the maximum size allowed.
- Solution:
- Make sure files are in a supported format (JPEG, PNG, MP4, PDF).
- Reduce file size if necessary, using tools such as Compressor.io for images and videos.
5. Unstable internet connection
- Cause: A weak or unstable connection may prevent the system from backing up your data correctly, resulting in error messages.
- Solution:
- Check your Internet connection and make sure it’s stable.
- Try again after refreshing the page.
6. Bug or technical problem
- Cause: A temporary error may occur in the StyQR system.
- Solution:
- Reload the page and try again.
- If the error persists, contact StyQR support via chat to report the problem and get help.
By following these steps, you’ll be able to resolve most of the error messages associated with entering information in your booklet. If you have any doubts or difficulties, our support team is here to help.