What should I do if a payment fails or I encounter a billing problem?

If you encounter a payment failure or billing problem on StyQR, here are the detailed steps to resolve the situation:

1. Check your payment details

• Credit card:
  • Check that the information you have entered (number, expiry date, CVV code) is correct.
  • Check that your card has not reached its payment limit or expired.
• Other payment methods: If you use another payment method, please check that the information you have entered is valid.

2. Consult your bank

• Contact your bank to check whether the transaction has been refused for a specific reason (for example, a security restriction or insufficient balance).
• Confirm that your card is authorized for online payments.

3. Try another payment method

• If the problem persists, please use another credit card or a different method of payment accepted by StyQR.

4. In the event of a specific error message

• If you receive an error message when attempting to pay :
  • Make a note of the message content.
  • Contact StyQR support for assistance.

5. Contact StyQR support

If the above steps do not solve the problem, StyQR offers direct assistance:

• Via online chat:
  • Visit the official StyQR website and use the chat feature to speak with an advisor in real time.
• By e-mail:
  • Send a message to [email protected] with the following information:
    • Your name.
    • The e-mail address associated with your account.
    • A precise description of the problem encountered (for example, the error message displayed).

6. Follow-up and rapid resolution

• Once you’ve contacted support, the StyQR team will guide you through the problem, whether it’s a payment failure, a billing issue, or a question about your subscription.

For further information, please refer to StyQR’s FAQ – Payment and billing.