Airbnb hosts: how do you deal with noise complaints in your rental?

You have put your property up for rent on Airbnb but the risk of noise complaints worries you? That is perfectly normal, and you are right to think about it.

As a host, you want everything to go smoothly: for the sake of your own home, but also out of respect for the neighbours.

No need to panic. In this article we explain Airbnb's rules and policy on noise. We also give you some practical advice on handling the issue as well as possible, along with the solutions available so you can rent out your property with complete peace of mind.

Airbnb's rules on noise

Following the first lockdown and the strict health measures linked to COVID-19, Airbnb introduced temporary bans in the summer of 2020. In particular, a ban on all parties and events in the properties available on the platform, worldwide.

In France, the measure proved its worth, with a drop of more than 40% in the number of reports linked to parties. Airbnb then decided to make the model permanent.

So for Airbnb users, any disruptive gathering is now prohibited, whatever the number of people involved. Also banned are any parties likely to cause disturbance to the neighbours, whether that is excessive noise, too many visitors, excess rubbish or litter, or problems with parking.

If these rules are broken, Airbnb may penalise guests or hosts. These measures can range from suspending a listing to deleting the account on the platform.

In 2021, more than 6,600 accounts were suspended worldwide for failing to comply with this party ban policy.

Neighbours can also report noise or any other neighbourhood problem at any time and file a complaint through Airbnb's neighbourhood support line.

On your side, if you suspect that a party is being organised and you can prove it, you can cancel the booking without any consequences.

Through these measures, Airbnb promotes responsible tourism by protecting the safety and well-being of its community, as well as respect for the neighbours.

Our advice on preventing noise-related problems

The best way to head off noise problems is still communication with your guests.

Be clear and specific right from the listing you publish on the platform. For example, state that you do not allow parties, or the time after which noise should stop.

Make the maximum number of people the property can accommodate clear, and say whether or not you allow guests to invite visitors.

You can easily add these instructions to your house rules using the StyQR digital welcome book . You could, for instance, remind everyone of Airbnb's rules on parties and noise, as well as your local council's noise regulations.

In the same way, it is important to keep up good communication with your neighbours. Let them know that you will be welcoming guests so that they are not taken by surprise. A neighbour you can trust is a real help, as they can alert you in an emergency.

You can also reassure them by telling them about Airbnb's dedicated phone support for neighbours in the event of a disturbance.

Finally, it is important that your guests know that you can be reached by phone during their stay if needed. This is reassuring and means a quick answer can be found if necessary. Better not to leave room for improvisation when there is any doubt.

The Minut noise sensor

In addition, and to help keep an eye on noise levels in rentals, Airbnb offers hosts a noise sensor.

In partnership with the company Minut, hosts can now get this noise sensor free of charge along with three months' subscription included.

In practice, hosts set a decibel threshold and if it is exceeded, an alert is sent automatically through Airbnb messaging to inform both the host and the guest. Both parties are therefore notified and can put things right straight away.

A pilot test carried out in Prague showed that the sensor enabled hosts and guests to find a solution within 20 minutes of the noise alert.

As well as being effective, this sensor protects guests' privacy. It does not record conversations and does not transmit sound. What is more, such devices are not allowed in rooms intended for sleeping, such as bedrooms.

Even so, hosts must state in their listing that the property is fitted with a device of this kind.

Let us keep things in proportion: in the vast majority of cases, guests treat properties with respect.

Knowing the rules on noise and knowing that there are remedies and solutions available means you can anticipate potential problems before they arise. By following our advice, you can hand over your property with a lighter, calmer mind.

That way you give yourself the best chance of the best possible experience on Airbnb.