5 mistakes to avoid for a warm welcome and a pleasant stay

The check-in and the welcome you give your guests is an essential stage of their stay. It is usually the most stressful moment for you, so don't panic: follow our tips and everything will go smoothly. Before long, you won't make these mistakes at all.

Rushing things

Take a breath: your guests have arrived. They have travelled a long way to reach your door and now it's your turn to shine. Give them your warmest smile, ask them whether the journey went well and take the time to answer all their questions.

On top of that, creating your digital welcome book lets you pass on all the useful information quickly and easily. Let them know it exists and guide them through using it.

Holding your guests up

One of the most common mistakes comes down to stress. You talk without stopping. Spare a thought for your guests: they are tired and they want just one thing, to discover your property and rest.

Give them the important information, let them know you are around and available at any time, wish them a pleasant stay and leave them to settle in.

And if you also have a StyQR welcome book, all is well, because every piece of important information is in there!

Being too present

Rule number 1: give them room to breathe and get a feel for their personality.

Make it clear that you are available for any questions and that you will be there if they need you. The rest of the time, however, keep your distance. It is important to give them space so they can enjoy the experience and the holiday they came for.

Try to gauge their personality and adjust how present you are accordingly. If they are very private, try to cross paths with them as little as possible; if, on the other hand, they seem a little lost, make yourself a bit more visible.

Cleanliness that leaves something to be desired

The worst thing that can happen? Walking into a property when you are exhausted and realising it isn't very clean.

Stepping into the shower and finding stray hairs can be downright off-putting. So make it a point of pride to keep the place spotlessly clean: dust, hair, mould and the rest.

Leaving them with a nasty surprise

Make sure that everything mentioned in your listing is genuinely there in your property. If an important appliance doesn't work, or if the bed linen turns out not to be provided after all, disappointment is guaranteed.

And a guest who is disappointed the moment they arrive is a potential bad review! Of all the mistakes, this is perhaps the easiest one to avoid. Walk through your property before your guests arrive. Now you know it all! And if you can't be there to welcome your guests in person, take a look at our new check-in/check-out module.