Hygiene rules for wellness spaces: how to comply
Discover the hygiene rules to put in place so you can welcome your clients safely into your wellness spaces.
Hygiene rules depend on your activity and the equipment offered in your wellness area. Check the obligations that apply to your treatments before setting your protocol. Covid-related guidance alone does not necessarily constitute a set of mandatory rules. Explain your measures to guests to reassure them.
Managing guest flow
Check the rules applicable to your activity before arranging the waiting area. Sanitary rules can concern layout as well as cleaning. See whether the space and timetabling allow you to limit crossings between guests. Give them clear information about protective measures before their arrival, then remind them afterwards.
Plan for premises cleaning
Check the obligations applicable to your activity before setting your disinfection protocol. In the treatment room, provide areas that are easy to disinfect. Identify the surfaces guests touch, notably door handles, so you can organise their cleaning.
Provide hygiene means appropriate to the treatments you offer. Make hand sanitiser available to guests and show them where the washbasins with soap are. Check the equipment required for your activity.
Allow time to clean the premises and ventilate the room between treatments and at the end of the day. The time these operations take will determine how many guests you can receive.
Between guests, remove used linen and prepare clean linen. Clean the surfaces touched in the cabin, notably the massage table and door handles, then disinfect them according to the protocol applicable to your activity. Ventilate the room before welcoming the next guest.
Organise linen washing
For linen used during treatments, check the washing protocol applicable according to the type of treatment and textile. Then allow the necessary time in your organisation.
Health rules for staff and guests
Before setting your protocol, check whether any guidance requires mask wearing by staff or guests for the treatments offered. Provide hand hygiene suited to the gestures performed: washing with soap and water or hand sanitiser, depending on the situation.
For treatments involving contact, also examine the gestures performed:
- Limit contact to the gestures necessary for the treatment. Before offering a massage of the head or face, check the rules applicable to your activity. For contact with a guest’s skin, use disposable gloves if the treatment or applicable guidance requires them. Gloves do not replace hand hygiene.
- Before collecting a guest’s contact details or asking them to report symptoms that appeared after their visit, check the legal basis, purpose and retention conditions for this data. Present to guests the measures you apply, without promising to prevent all transmission.
If you collect a phone number or address to contact a guest, tell them why and for how long you will keep their details. Ask only for the information necessary for that use. To check the rules on collection and retention, consult the CNIL.
Here are the measures to consider for your treatment room or wellness area, organised by domain. Check the obligations applicable to your activity before setting your protocol:
DomaineRègleDétail
ÉquipementGel et savonAccessibles à tous les clients
NettoyageLingeVérifier le protocole de lavage selon le type de soin et de linge
NettoyageLocauxPrévoir le temps de nettoyage et d’aération selon le protocole retenu ; vérifier les obligations applicables à l’activité
Aménagement salleZones désinfectablesPrévoir le nettoyage des surfaces touchées, notamment les poignées de porte
Aménagement salle d'attenteCirculationÉvaluer si l’espace et les horaires permettent de limiter les croisements entre clients
Personnel et clientsMasqueVérifier les règles applicables au praticien et au client selon l’activité
Personnel et clientsHygiène des mainsPrévoir le lavage des mains ou une friction hydroalcoolique selon les soins et les consignes applicables
SoinsContact avec la peauLimiter les contacts aux gestes nécessaires ; utiliser des gants si le soin ou les consignes l’exigent ; vérifier les règles applicables aux massages du visage et du crâne
Ce tableau distingue les règles à vérifier des mesures à organiser pour chaque partie de votre activité.
| Domaine | À vérifier | À organiser |
|---|---|---|
| Salle d’attente | Règles liées à l’activité | Horaires limitant les croisements |
| Cabine | Protocole de nettoyage applicable | Nettoyage des surfaces et aération entre les soins |
| Linge | Protocole selon le soin et le textile | Linge propre et temps de lavage |
| Personnel et clients | Règles sur le masque selon le soin | Hygiène des mains adaptée aux gestes |
| Soins avec contact | Règles propres au soin et éventuel port de gants | Contacts limités aux gestes nécessaires |
| Coordonnées des clients | Base légale, finalité et durée de conservation | Collecte des seules données nécessaires |
Frequently asked questions
What hygiene precautions should be taken between treatments, depending on the type of wellness space?
Prepare a sheet for each space and each treatment. Note the surfaces touched, the linen used, the location of the sanitiser and washbasins with soap, then the time needed for cleaning and ventilation. For the waiting area, check whether your timetabling limits crossings. Set the frequency and gestures to apply after checking the obligations relating to your activity and the type of linen.
Are the Covid-related sanitary instructions mentioned in this article still mandatory?
No. Guidance mentioned in a 2022 article is not necessarily still mandatory. Before making it a rule for your guests or staff, check the obligations in force for your activity and treatments. Make this check separately for masks, cleaning, ventilation and hand hygiene.
Is a mask mandatory for a spa massage today? Not systematically: the Covid protocols cited in 2022 do not allow a definitive answer for current treatments. Check the rules in force for the treatment offered, separately for the practitioner and the guest. If you require a mask, state whether it is an applicable obligation or an instruction from your establishment.
Should a mask be worn for the entire session? Not systematically. Before instructing the practitioner or the guest, check what applies to the treatment offered. Define hand hygiene adapted to the gestures performed separately.
How many guests can I receive in a day? There is no single figure. Check the obligations related to your activity, then time the cleaning and ventilation required by your protocol. Add this time to the duration of each treatment before filling the schedule.
How should linen used during treatments be washed? Distinguish sheets, towels and other textiles used for each treatment. Check the washing protocol applicable to each, then reserve the necessary time in your schedule.
Can facial and scalp massages be performed? Check the rules applicable to your activity before offering them. Limit contact to the gestures necessary for the treatment. If the treatment or guidance requires disposable gloves, use them without neglecting hand hygiene.
Should guests’ contact details be recorded? Not systematically. If you want to be able to contact them, first check the legal basis, the purpose and the retention period for the data. Do the same before asking them to report symptoms after their visit. Do not assume that this information authorises you to alert other guests.
How should the waiting area and treatment room be organised? On your schedule, identify arrivals that may cross paths in the waiting area. In the treatment room, identify the surfaces touched, notably handles, and provide areas that are easy to disinfect. Inform guests of protective measures before their arrival and remind them afterwards. Also show them where to find the hand sanitiser and the washbasin with soap.
How do I choose the disinfection protocol for my treatment room?
Check the obligations applicable to your activity before setting this protocol. Identify the surfaces guests touch, notably the massage table and door handles. Between treatments, clean them and then disinfect them according to the protocol applicable to your activity.
Are disposable gloves necessary for all treatments involving contact?
Use disposable gloves if the treatment or applicable guidance requires them. Limit contact to the gestures necessary for the treatment. Gloves do not replace hand hygiene.
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