Improve the satisfaction of your Airbnb guests

If you offer your property to let, it is essential to focus your efforts on the satisfaction of your Airbnb guests.

A satisfied guest can be worth a great deal to you. They may well book another stay at your property. They can also do wonders for your reputation, whether by word of mouth among the people around them or through a far wider community online. More and more internet users leave a review after a stay. They can do so directly on the booking platform, on social media or on review sites (Tripadvisor, Google, etc.). It is therefore entirely in your interest to satisfy your guests as fully as possible.

In this article, we share several tips to help you exceed your guests' expectations and improve your reputation.

In search of the "wow" factorThe key to guest satisfaction is exceeding your guests' expectations. You need to look for the unexpected, the "wow" factor. That "wow" factor may be a small detail. But it is what will make your guests remember you for a long time and recommend you. So turn their stay into a genuine experience, with the aim of delighting the guest.Our tipsTo improve guest satisfaction, the first essential step is to reduce the number of dissatisfied guests, because they are the ones with the greatest impact on your reputation.

"Consumers tell twice as many people about a bad experience as they do about a good one"White House Office of Consumer Affairs

Pay close attention to yourguests' satisfactionTo improve your guests' experience, you obviously need to pay attention to how satisfied they are. So do not hesitate to ask them as they leave how their stay went. You can also send them a satisfaction survey by email later on. If a guest is unhappy, you need to understand the cause of the problem and put measures in place to resolve it. Do not hesitate to offer an unhappy guest some form of compensation if that proves necessary.

Watch out for the"irritants"It is important to pay a great deal of attention to anything that could tarnish the quality of your service. For example, the cleanliness of the room or whether the appliances are working properly. Do not overlook details such as a leaking shower, a cracking wall, or heating or air conditioning that works poorly. Leave nothing to chance!

Your guest service must be beyond reproach

Your guests should be welcomed properly: efficiently and in good spirits. Should a problem arise, act quickly and offer alternative solutions.The wow factor:our ideasIf you can, consider upgrading your guests. They will enjoy a room that exceeds their expectations and will remember their experience with you for a long timeOffer treats to your guests (a few chocolates, some drinks, or better still: local produce)Offer free extra services (an airport shuttle or a lift to a local attraction, for instance)Provide your guests with additional amenities that were not mentioned at the time of booking (slippers, bathrobes, beauty product samples)Offer, on request (in advance), to set up a romantic atmosphere in the room (flowers, candles, etc.)Take care over your welcome book: it will help you make a good first impression on your guests, so why not turn it into a wow moment?

TheStyQR bonusStyQR lets you create your digital welcome book. In just a few clicks, you can set up your digital welcome book and record all the information your guests need. You can add the wifi code, the keypad code(s), practical information, useful numbers and local recommendations nearby. The design of your welcome book can be personalised with your logo and your brand guidelines (colours, fonts, etc.).

Your guests will access your welcome book very easily. All they need to do is scan a dedicated QR code with their smartphone. This QR code is designed to blend perfectly into your interior, for example in the form of a photo frame.

The digital welcome book will surprise your guests with its modern feel and ease of use. It will make their lives easier, while adding a decorative touch to their room.

Create your welcome book