Is it worth having a chatbot on your hotel's website?
Wondering how to raise your customer experience up a level? Give the chatbot a try!
In a digital world, the guest experience has become the decisive battleground: a key element of your strategy.. A chatbot is a software robot able to hold a conversation with an individual or consumer through an automated messaging service. This automated communication displays an interactive icon on your website that opens a live chat window. A chatbot helps you save time and learn more about your customers.
An upsellingtoolChatbots can encourage your guests to buy additional services through various suggestions. When they ask about your offers and extra services in the chat, they get an instant reply that takes them straight to the purchase.
You can also put chatbots to work for your direct bookings (just as the SNCF does so well!). That way, you reduce your receptionists' admin workload and provide immediate answers while being available 24/7.
An informationhuntGuests often have plenty of questions for you. A chatbot lets you gather together all the questions that keep coming up.
“What time is breakfast served?”
“How much does your spa / massage cost?”
On the technical side, these questions will help you take stock of anything that isn't working on your site. Remember that you should always offer solutions to the problems raised by your guests.
Personalisedsupport Your hotel's chatbot will also let you build a personalised relationship with your guests before, during and after their stay. You can offer them the deals best suited to their needs, and also suggest activities or tourist attractions they shouldn't miss.
Zoé, the chatbot for hotelspowered by artificial intelligence“Zoé, the hotel artificial intelligence available 24/7, is able to handle up to 80% of guest interactions. Zoé saves you time and lets you focus on complex, high-value conversations.”
With this software you can manage your guest communications efficiently and save time by centralising all your inboxes on a single platform. (SMS, live chat, Facebook Messenger, WhatsApp (beta), Viber, Twitter, Telegram, Booking.com, Expedia, Airbnb, etc.). What's more, Zoé lets you talk to your guests in 8 languages!
A specialist in the hotel industry, Quicktext connects to your PMS so you can view and schedule guest messages in an instant, suggesting the right service to the right guest at the right moment. This chatbot will also help you turn plenty of conversations into bookings!
As you'll have gathered, the chatbot is about to revolutionise the guest experience on your website.Guest satisfaction will rise once your guests have the right information at the right moment!
