Concierge services: the different types
Discover the different types of concierge service and everything they can do for you!
We hear more and more about concierge services, whether for hotels, private individuals or businesses. But what exactly do they offer?
What does it involve?
Concierge services are services offered to private individuals (private concierge service) or to employees (corporate concierge service), modelled on a hotel concierge. The aim? To provide a range of tailored services designed to make their clients' daily lives easier.
And the model they follow? That of the concierges in grand hotels. In other words: making sure guests' stays run smoothly (welcome, information and so on) and meeting their requests (booking theatre tickets, hiring a car, etc.).
Concierge services: private or corporate?
The private concierge service aims to make life simpler for its clients by saving them time. It is a personal assistance company that offers to take care of things on your behalf, such as: finding a heating engineer, waiting for a delivery, welcoming guests, carrying out a condition report, and more. It is a very useful service for holiday rentals.
Born in the United States in 1990 and arriving in France in 2000, the corporate concierge service is a set of services made available to employees at their place of work. It is a human resources management tool, since it helps reduce employee stress and offers a better work-life balance. Now that you know all about it, will you be calling on services like these? And if you would like to discover a property management company, here is the one we recommend!
From a distance the two models look alike; here is what actually separates them.
| Criterion | Private concierge service | Corporate concierge service |
|---|---|---|
| Target client | Individuals | Employees |
| Stated goal | Simplify daily life, save time | Reduce stress, improve work-life balance |
| Example services | Find a heating engineer, wait for a delivery, greet guests, carry out the inventory check | Services delivered at the workplace |
| Origin mentioned | Not specified | United States in 1990, France in 2000 |
| Reference model | The concierge desk of grand hotels | The concierge desk of grand hotels |
| Relevance for short-term rentals | Very useful | Not applicable |
Frequently asked questions
What exactly is a concierge service ? It is a service that takes over everyday tasks on behalf of its client, modelled on the concierge desks of large hotels. The hotel concierge makes sure the stay runs smoothly, answers questions and handles requests such as booking theatre tickets or renting a car. Private and corporate concierge services apply that same principle outside the hotel.
What is the difference between a private and a corporate concierge ? A private concierge works for individuals and sells back time : finding a heating engineer, waiting for a delivery, welcoming guests, carrying out a check-in inventory. A corporate concierge offers services to employees at their workplace. Same service logic, different end client.
Is a private concierge useful for a holiday rental ? Yes, and it is one of its most obvious uses. Welcoming guests, running the inventory, waiting for a delivery, finding a tradesperson in a hurry : these are precisely the tasks that pin down a remote owner. The service is described as very useful for holiday rentals.
How long has the corporate concierge existed ? It appeared in the United States in 1990 and reached France in 2000. It brings together a set of services offered to employees directly at their workplace. The model is still the hotel concierge desk, moved into the office.
Why would a company pay for this kind of service for its staff ? Because it works as a human resources lever. The service reduces employee stress and improves the balance between personal and working life. The company is not buying decorative comfort, it is buying less mental load.
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