Useful numbers: when something goes wrong
A list of useful phone numbers is often essential in your rental. Think of your guests' safety and peace of mind by making these numbers easy to find.
We hope it never happens, but something can always go wrong during a rental stay. A water leak, a power cut, a health scare... If you don't know the useful numbers, things can quickly get out of hand. Of course, there is always the internet to help us out, but it will be far quicker with our module. You will have added numbers you trust, and that is priceless.
The useful numbers module
With this module, you can list every important number: plumber, garage, hospital, doctor... to make your guests' lives easier and keep them safe.
They will always have these numbers to hand and will be able to cope with any situation that comes up.
Why do you need it?
Sticking the numbers on the fridge is all well and good, but having them with you everywhere, all the time, is far more reassuring. A sheet of paper can slip off, get damaged or be lost, and above all, you don't always take it with you.
So picture the scene: your guests are out for a walk and one of them is badly hurt. Who are they going to call, if not you? Give them every possible means of getting to hospital fast. Another example: your guests don't speak your language, so give them the chance to call people who do speak theirs and can help them. Kim shared her very bad experience in exactly those circumstances.
With our welcome book, your guests will have every number with them at all times. One less worry for you and extra safety for them.
The emergency numbers module covers the most common urgent situations. Here's what you can set up for your guests.
| Situation | Number or contact to add | Advantage of the app vs. paper |
|---|---|---|
| Water leak or technical issue | Plumber, electrician, mechanic | Your guests always have it, never forgotten at the property |
| Medical emergency or injury | Doctor, local hospital | Immediate access without having to wait for help |
| Language barrier | Person speaking guest's language | Guest can communicate without relying on you |
| Outing away from the property | All numbers above | Paper on fridge stays behind; the app travels with them |
Frequently asked questions
What numbers should I add to the useful numbers module? You list all the trusted contacts your guests might need in case of a problem: plumber, garage, doctor, hospital. The idea is to cover the most common situations so your guests are never left without help.
Why not just leave a sheet of paper with the numbers on the fridge? A sheet of paper can slip off, get damaged or go missing, and guests don’t always take it with them when they go out. With the digital guidebook, they always have these numbers within reach, wherever they are.
What happens if a guest has a health problem during their stay? If they get seriously hurt, someone needs to know who to call, and you won’t always be available. With the useful numbers within reach, your guests can contact the hospital directly, without waiting.
Does this module help guests who don’t speak my language? Yes: you can add contacts able to communicate in their language if needed. This is exactly the kind of situation that can quickly become a headache without a well-prepared list of numbers.
Should I still leave a paper version of the useful numbers? Nothing stops you from doing so, but it’s no longer essential once the module is in place. The advantage of the digital guidebook is that these numbers follow your guests everywhere, unlike a sheet left on the fridge.
