Positive reviews: how to ask for them
How do you ask your guests to leave you a positive review? Here's your guide!
We all know it: people are far more likely to leave a review when they have been disappointed by a service than when they are happy with it. And yet positive reviews matter enormously to the person receiving them. So how do you go about asking for them?
Prepare your guest in advance
Before you even think about positive reviews, think about everything that will make a guest want to leave one.
Be available without being intrusive. Let them know clearly that you are there if needed, and check in halfway through the stay to make sure everything is going well. That way you avoid nasty surprises. Just be careful not to overdo it and "smother" your guest.
Also check before check-in that everything matches your listing. Everything must be spotlessly clean and nothing you have advertised should be missing.
To improve your chances of getting positive reviews, you can even lay on a few thoughtful touches for your guests.
How should you word your request?
One of the most widely used methods is to send a simple email politely asking your guests to share their experience on your platform. To improve your odds, remember to personalise your email and to include a clickable link so your guest has as little to do as possible.
You can also send your guests a text message at the end of their stay. Be careful though: handy as it is, this method is very intrusive and some people will find it annoying. So there are a few rules to respect: get straight to the point with a clear, concise message, do not raise any subject other than the review, and send it within a few hours of the booking ending. Finally, use a shortened URL for your link.
Our favourite method is the last one: the QR code. With our digital welcome book, your guests can leave their review simply by scanning the QR code before they leave the property. You can remind them of it in the terms and conditions or schedule a notification for them. It is a simple and effective way to collect positive reviews, because guests feel less "pushed" into it. Now that asking for positive reviews holds no more mysteries for you, why not read our article on how to respond to a negative review ?
