{"id":99798,"date":"2024-01-23T17:13:57","date_gmt":"2024-01-23T16:13:57","guid":{"rendered":"https:\/\/styqr.fr\/2024\/01\/23\/como-e-que-preencho-um-formulario-de-satisfacao\/"},"modified":"2025-01-13T10:44:09","modified_gmt":"2025-01-13T09:44:09","slug":"como-e-que-preencho-um-formulario-de-satisfacao","status":"publish","type":"post","link":"https:\/\/styqr.fr\/pt-pt\/2024\/01\/23\/como-e-que-preencho-um-formulario-de-satisfacao\/","title":{"rendered":"Como \u00e9 que preencho um formul\u00e1rio de satisfa\u00e7\u00e3o?"},"content":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_row_inner][vc_column_inner width=”1\/1″][vc_column_text uncode_shortcode_id=”926585″]Gostarias de criar um formul\u00e1rio de satisfa\u00e7\u00e3o para a tua empresa mas n\u00e3o sabes como faz\u00ea-lo… Vamos guiar-te em 7 passos<\/strong> para que te sintas mais confort\u00e1vel a criar o teu formul\u00e1rio \ud83d\ude09 N\u00e3o hesites em ir aoJotform<\/a> para criar os teus formul\u00e1rios, vais ver que \u00e9 super simples.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_custom_heading uncode_shortcode_id=”199661″]<\/p>\n

1. Defini\u00e7\u00e3o de objectivos<\/h3>\n

[\/vc_custom_heading][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text uncode_shortcode_id=”137243″]Para come\u00e7ar, tens de conhecer os teus clientes. O objetivo \u00e9 saber mais sobre os teus clientes e avaliar as suas necessidades e expectativas atrav\u00e9s das suas respostas \ud83d\ude09
\nEm seguida, \u00e9 necess\u00e1rio medir a satisfa\u00e7\u00e3o dos clientes e o impacto das tuas ac\u00e7\u00f5es. Os resultados dos teus inqu\u00e9ritos dar-te-\u00e3o uma melhor ideia do valor acrescentado que ofereces em rela\u00e7\u00e3o aos teus concorrentes.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104065″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”609723″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_custom_heading uncode_shortcode_id=”928100″]<\/p>\n

2. Define os temas principais<\/h3>\n

[\/vc_custom_heading][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104069″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”169821″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text uncode_shortcode_id=”783370″]Uma vez definidos os temas, \u00e9 necess\u00e1rio saber quais os crit\u00e9rios a utilizar para os avaliar. Tomemos como exemplo o acolhimento f\u00edsico dos clientes.<\/strong><\/p>\n

Este pode ser dividido em v\u00e1rios pontos, como o tempo de espera, a simpatia dos empregados, a sua apar\u00eancia, etc. O mais importante \u00e9 preparar uma base s\u00f3lida sobre a qual o teu inqu\u00e9rito possa assentar.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_custom_heading uncode_shortcode_id=”146996″]<\/p>\n

3. Estabelece a estrutura<\/h3>\n

[\/vc_custom_heading][vc_row_inner][vc_column_inner width=”1\/2″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”133901″]<\/p>\n

Tipos de perguntas<\/h4>\n

[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”122901″]Existem diferentes tipos, como sabes, as perguntas abertas<\/strong>: “O que achas do nosso novo produto?” ou “Est\u00e1s satisfeito com o nosso servi\u00e7o?”, ou, pelo contr\u00e1rio, as perguntas fechadas<\/strong>, para obter uma resposta simples como “sim” ou “n\u00e3o”. E, claro,as perguntas de escolha m\u00faltipla<\/strong> s\u00e3o as mais utilizadas. \u00c9 mais f\u00e1cil e mais r\u00e1pido para o cliente responder a este tipo de pergunta. E n\u00e3o nos esque\u00e7amos das perguntas com escala<\/strong>! Estas s\u00e3o muito comuns e d\u00e3o aos clientes a oportunidade de qualificar as suas respostas.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104073″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”150460″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_custom_heading uncode_shortcode_id=”636497″]<\/p>\n

4. Define o modo de difus\u00e3o<\/h3>\n

[\/vc_custom_heading][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104077″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”113647″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”102240″]<\/p>\n

Formul\u00e1rio em papel<\/h4>\n

[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”425980″]O envio de formul\u00e1rios em papel para a realiza\u00e7\u00e3o do teu inqu\u00e9rito permite-te chegar a uma vasta \u00e1rea geogr\u00e1fica e<\/strong> o custo financeiro \u00e9 baixo \ud83d\ude09 Por outro lado, n\u00e3o h\u00e1 contacto com o cliente e n\u00e3o fazes ideia da percentagem de clientes que responder\u00e3o ao formul\u00e1rio.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”112044″]<\/p>\n

Por telefone<\/h4>\n

[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”948651″]Neste caso, os custos s\u00e3o moderados e est\u00e1s em contacto direto com o cliente. A desvantagem \u00e9 que demora mais tempo, tanto para a empresa como para o cliente.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104081″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”188935″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104085″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”213699″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”371628″]<\/p>\n

Por correio eletr\u00f3nico<\/h4>\n

[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”108188″]Os question\u00e1rios por correio eletr\u00f3nico s\u00e3o os mais utilizados atualmente. \u00c9 r\u00e1pido e f\u00e1cil de distribuir e, acima de tudo, \u00e9 menos intrusivo para o cliente do que uma chamada telef\u00f3nica.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_custom_heading uncode_shortcode_id=”139352″]<\/p>\n

5. Testa o teu question\u00e1rio<\/h3>\n

[\/vc_custom_heading][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text uncode_shortcode_id=”108140″]Antes de publicares o teu inqu\u00e9rito, tens de o testar, para que possas identificar qualquer falta de clareza nas tuas perguntas ou qualquer comprimento de question\u00e1rio que possa ser proibitivo para os teus clientes. Faz o teste internamente com os teus empregados, depois testa-o com os teus clientes numa base reduzida e, finalmente, podes distribuir o teu inqu\u00e9rito.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104089″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”194679″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_custom_heading uncode_shortcode_id=”121305″]<\/p>\n

6. Elaborar o teu question\u00e1rio<\/h3>\n

[\/vc_custom_heading][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104093″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”494741″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text uncode_shortcode_id=”783157″]Lembra-te de manter as tuas perguntas simples e f\u00e1ceis de compreender, por isso n\u00e3o uses linguagem t\u00e9cnica! E, acima de tudo, evita que o teu question\u00e1rio seja demasiado longo, pois corres o risco de cansar os teus clientes. Para concluir o teu question\u00e1rio, n\u00e3o te esque\u00e7as de terminar com uma pergunta aberta para deixar o cliente exprimir a sua opini\u00e3o, para que tenha mais tempo para expressar os seus sentimentos em maior profundidade, fornecendo mais detalhes.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_row_inner][vc_column_inner width=”1\/1″][vc_custom_heading uncode_shortcode_id=”322486″]<\/p>\n

7. Quando os tiveres recolhido, espalha a palavra!<\/h3>\n

[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”149011″]<\/p>\n

Sobre as plataformas de an\u00e1lise<\/h4>\n

[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”730978″]Quer se trate do Yelp ou do TripAdvisor, estas plataformas s\u00e3o indispens\u00e1veis.<\/p>\n

Os clientes fazem perguntas antes de comprar e estas plataformas d\u00e3o-lhes a informa\u00e7\u00e3o de que necessitam. Por isso, \u00e9 tamb\u00e9m o local ideal para publicares os coment\u00e1rios recolhidos no teu formul\u00e1rio de avalia\u00e7\u00e3o de clientes. N\u00e3o hesites em criar uma p\u00e1gina para aumentar a tua visibilidade ;)[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104097″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”306455″][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=”2″][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104101″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”183388″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”409553″]<\/p>\n

No Google My Business<\/h4>\n

[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”239391″]O Google My Business permite-te criar uma p\u00e1gina de empresa e fornecer todas as informa\u00e7\u00f5es sobre o teu neg\u00f3cio. A tua morada, o hor\u00e1rio de funcionamento e as opini\u00f5es dos clientes est\u00e3o dispon\u00edveis online. Em termos pr\u00e1ticos, tu e as opini\u00f5es dos teus clientes aparecer\u00e3o na p\u00e1gina em fun\u00e7\u00e3o das pesquisas efectuadas pelos utilizadores da Internet.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_row_inner][vc_column_inner width=”1\/1″][vc_column_text uncode_shortcode_id=”926585″]Gostarias de criar um formul\u00e1rio de satisfa\u00e7\u00e3o para a tua empresa mas n\u00e3o sabes como faz\u00ea-lo… Vamos […]<\/p>\n","protected":false},"author":1,"featured_media":98652,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[888],"tags":[],"class_list":["post-99798","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outros"],"yoast_head":"\nCrear formulario de satisfacci\u00f3n con StyQR - Gu\u00eda sencilla<\/title>\n<meta name=\"description\" content=\"Descubre c\u00f3mo crear un formulario de satisfacci\u00f3n con StyQR. 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