{"id":101872,"date":"2024-01-23T17:19:17","date_gmt":"2024-01-23T16:19:17","guid":{"rendered":"https:\/\/styqr.fr\/2024\/01\/23\/comentario-negativo-o-que-e-que-posso-fazer\/"},"modified":"2024-12-05T12:48:21","modified_gmt":"2024-12-05T11:48:21","slug":"comentario-negativo-o-que-e-que-posso-fazer","status":"publish","type":"post","link":"https:\/\/styqr.fr\/pt-pt\/2024\/01\/23\/comentario-negativo-o-que-e-que-posso-fazer\/","title":{"rendered":"Coment\u00e1rio negativo: o que \u00e9 que posso fazer?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text]O <strong>pior medo<\/strong> de qualquer empresa de aluguer: receber um coment\u00e1rio negativo <strong>injustificado<\/strong>. Depois de todo o trabalho que tiveste para <strong>receber<\/strong> os teus h\u00f3spedes e tornar a sua estadia agrad\u00e1vel, \u00e9 sempre doloroso. Al\u00e9m disso, para al\u00e9m do<strong>ataque pessoal<\/strong>, diminui a sua classifica\u00e7\u00e3o geral e afugenta futuros clientes. Aqui tens <strong>as chaves para<\/strong> responder e reagir a coment\u00e1rios negativos.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;82398&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221; media_link=&#8221;url:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank&#8221; uncode_shortcode_id=&#8221;106276&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243;]<\/p>\n<h3>1. Contacta a pessoa<\/h3>\n<p>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]<strong>Primeira regra<\/strong>: <strong>n\u00e3o<\/strong> apagues o coment\u00e1rio. \u00c9 um erro comum, mas deves evit\u00e1-lo. Primeiro, tenta <strong>compreender<\/strong> o que aconteceu. Contacta a pessoa que deixou o coment\u00e1rio e tenta chegar a um <strong>consenso<\/strong>. Normalmente, tens <strong>os<\/strong> seus <strong>dados de contacto<\/strong>: e-mail, mensagem de texto, telefonema &#8211; podes tentar qualquer coisa. S\u00ea <strong>cort\u00eas<\/strong> e tenta realmente<strong> ouvir<\/strong> e pedir desculpa. <strong>A discuss\u00e3o<\/strong> \u00e9 muitas vezes a chave.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;82399&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221; media_link=&#8221;url:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank&#8221; uncode_shortcode_id=&#8221;572437&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243;]<\/p>\n<h3>2. Responde a um coment\u00e1rio negativo<\/h3>\n<p>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Depois, mesmo que a pessoa ainda n\u00e3o tenha respondido aos teus pedidos, <strong>responde ao coment\u00e1rio<\/strong>. Explica<strong>as raz\u00f5es do<\/strong> coment\u00e1rio se o aluguer tamb\u00e9m te correu mal ou, pelo contr\u00e1rio, mostra a tua <strong>surpresa<\/strong> se achas que o coment\u00e1rio n\u00e3o se justifica. Responder aos coment\u00e1rios negativos \u00e9 muito<strong>importante<\/strong> porque mostra que est\u00e1s a<strong> ouvir<\/strong> os teus clientes.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;82400&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221; media_link=&#8221;url:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank&#8221; uncode_shortcode_id=&#8221;202907&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243;]<\/p>\n<h3>3. Contacta a plataforma<\/h3>\n<p>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Se os teus <strong>pedidos de<\/strong> contacto n\u00e3o produzirem qualquer resultado e o coment\u00e1rio que deixaste ficar sem resposta, podes contactar a <strong>plataforma<\/strong>. Neste caso, procura o n\u00famero <strong>do servi\u00e7o de apoio ao cliente<\/strong> e explica-lhes a <strong>situa\u00e7\u00e3o<\/strong> em pormenor. Algumas plataformas, como a <a href=\"https:\/\/www.airbnb.fr\/\" target=\"_blank\" rel=\"noopener\">Airbnb<\/a>, t\u00eam p\u00e1ginas dedicadas \u00e0 <strong>resolu\u00e7\u00e3o<\/strong> deste tipo de problemas. Colocam diretamente em contacto o arrendat\u00e1rio e o anfitri\u00e3o.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;82401&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221; media_link=&#8221;url:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank&#8221; uncode_shortcode_id=&#8221;941324&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243;]<\/p>\n<h3>4. Recorre aos teus outros anfitri\u00f5es<\/h3>\n<p>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]J\u00e1 tentaste <strong>tudo<\/strong>: entrar em contacto, a plataforma, o coment\u00e1rio&#8230; e o <strong>coment\u00e1rio negativo<\/strong> continua ativo, n\u00e3o entres em p\u00e2nico. Os futuros clientes poder\u00e3o ver que respondeste <strong>a<\/strong> dizer que n\u00e3o compreendes e que<em>&#8220;apesar de in\u00fameras chamadas de aten\u00e7\u00e3o, o teu anfitri\u00e3o n\u00e3o voltou a ser contactado<\/em>&#8220;. Isto pode tranquiliz\u00e1-los de que se trata de um <strong>coment\u00e1rio isolado<\/strong>. Mas, para te<strong> precaveres<\/strong>, podes sempre contactar <strong>os teus antigos anfitri\u00f5es<\/strong>. Aqueles de quem te lembras que tudo <strong>correu bem<\/strong> e que n\u00e3o deixaram <strong>coment\u00e1rios.<\/strong> Explica-lhes a situa\u00e7\u00e3o e v\u00ea se est\u00e3o dispostos a ajudar-te a aumentar a tua classifica\u00e7\u00e3o,<strong> acrescentando um bom<\/strong> coment\u00e1rio.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;82402&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221; media_link=&#8221;url:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank&#8221; uncode_shortcode_id=&#8221;121367&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243;]<\/p>\n<h3>5. Trabalha nisso com anteced\u00eancia<\/h3>\n<p>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Muitas vezes, um <strong>coment\u00e1rio negativo<\/strong> deve-se a um mal-entendido ou a uma <strong>m\u00e1 experi\u00eancia<\/strong> n\u00e3o resolvida. Assim, para evitar este tipo de coment\u00e1rio, podes <strong>entrar em contacto com os teus h\u00f3spedes<\/strong> durante a sua estadia. Sem ser intrusivo, n\u00e3o hesites em perguntar-lhes se <strong>a sua estadia est\u00e1 a correr bem<\/strong>, se precisam de alguma ajuda ou, melhor ainda, se puderam experimentar o restaurante que mencionaste, etc. \u00c9 uma <strong>forma agrad\u00e1vel<\/strong> de estabelecer contacto e de mostrar que <strong>est\u00e1s l\u00e1<\/strong> para eles.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text]J\u00e1 alguma vez tiveste este <strong>tipo de problema<\/strong>? Como \u00e9 que o resolveste?[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Recebeste um coment\u00e1rio negativo sobre o teu aluguer? N\u00e3o entres em p\u00e2nico, basta seguires estes passos simples e tudo ficar\u00e1 bem. <\/p>\n","protected":false},"author":3,"featured_media":82397,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[905],"tags":[1929,1931,2018,2059,2217,2277,2279],"class_list":["post-101872","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-individuos","tag-styqr-pt-pt","tag-aluguer","tag-sitio-web","tag-qrcode-pt-pt","tag-comunicacao","tag-opiniao","tag-marketing-pt-pt"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Como Lidar com Coment\u00e1rios Negativos: Dicas e Estrat\u00e9gias<\/title>\n<meta name=\"description\" content=\"Aprenda a responder a coment\u00e1rios negativos de forma eficaz e transforme cr\u00edticas em oportunidades de crescimento. 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