{"id":117741,"date":"2024-12-10T13:32:10","date_gmt":"2024-12-10T12:32:10","guid":{"rendered":"https:\/\/styqr.fr\/foire-aux-questions\/o-que-devo-fazer-se-a-minha-caderneta-indicar-esta-caderneta-nao-esta-disponivel\/"},"modified":"2025-02-03T18:12:39","modified_gmt":"2025-02-03T17:12:39","slug":"o-que-devo-fazer-se-a-minha-caderneta-indicar-esta-caderneta-nao-esta-disponivel","status":"publish","type":"portfolio","link":"https:\/\/styqr.fr\/pt-pt\/foire-aux-questions\/o-que-devo-fazer-se-a-minha-caderneta-indicar-esta-caderneta-nao-esta-disponivel\/","title":{"rendered":"O que devo fazer se a minha caderneta indicar &#8220;Esta caderneta n\u00e3o est\u00e1 dispon\u00edvel&#8221;?"},"content":{"rendered":"<p>Se tu ou os teus viajantes virem a mensagem <strong>&#8220;Esta brochura n\u00e3o est\u00e1 dispon\u00edvel&#8221;<\/strong> ao tentarem aceder \u00e0 brochura, podem existir v\u00e1rias raz\u00f5es. Apresentamos-te as causas mais comuns e os passos a seguir para resolver o problema: <\/p>\n<hr>\n<h4><strong>1. A assinatura da caderneta expirou ou n\u00e3o est\u00e1 ativa<\/strong><\/h4>\n<ul>\n<li><strong>Causa<\/strong>: Se a subscri\u00e7\u00e3o associada a este folheto n\u00e3o for renovada ou tiver expirado, o folheto fica indispon\u00edvel.<\/li>\n<li>Resolve o <strong>problema<\/strong>:\n<ul>\n<li>Inicia sess\u00e3o na tua conta StyQR.<\/li>\n<li> <strong> &gt; Verifica o estado da assinatura na sec\u00e7\u00e3o<\/strong> <strong>&#8220;Perfil&#8221; &#8220;Assinatura&#8221; <\/strong>.<\/li>\n<li>Renova ou reativa a subscri\u00e7\u00e3o, se necess\u00e1rio.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr>\n<h4><strong>2. O folheto foi desativado<\/strong><\/h4>\n<ul>\n<li><strong>Causa<\/strong>: O folheto pode ter sido desativado por engano na tua interface.<\/li>\n<li>Resolve o <strong>problema<\/strong>:\n<ul>\n<li>Vai \u00e0 sec\u00e7\u00e3o <strong>&#8220;Os meus folhetos&#8221;<\/strong> do teu espa\u00e7o StyQR.<\/li>\n<li>Verifica se a caderneta est\u00e1 activada. Se necess\u00e1rio, reactiva-a clicando nas op\u00e7\u00f5es associadas \u00e0 caderneta. <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr>\n<h4><strong>3. A liga\u00e7\u00e3o ou o c\u00f3digo QR \u00e9 obsoleto<\/strong><\/h4>\n<ul>\n<li><strong>Causa<\/strong>: Se regeneraste a liga\u00e7\u00e3o do folheto ou o c\u00f3digo QR, a liga\u00e7\u00e3o antiga deixar\u00e1 de funcionar.<\/li>\n<li>Resolve o <strong>problema<\/strong>:\n<ul>\n<li>Transfere a nova liga\u00e7\u00e3o ou o c\u00f3digo QR do teu espa\u00e7o StyQR.<\/li>\n<li>Substitui os suportes antigos pelos novos para os teus viajantes.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr>\n<h4><strong>4. Problema t\u00e9cnico tempor\u00e1rio<\/strong><\/h4>\n<ul>\n<li><strong>Causa<\/strong>: Pode tratar-se de um problema tempor\u00e1rio com a plataforma StyQR.<\/li>\n<li>Resolve o <strong>problema<\/strong>:\n<ul>\n<li>Tenta recarregar a p\u00e1gina ou aceder ao folheto a partir de outro dispositivo ou navegador.<\/li>\n<li>Se o problema persistir, contacta o suporte do StyQR atrav\u00e9s do chat para comunicar o incidente.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr>\n<h4><strong>5. O folheto ainda est\u00e1 a ser configurado<\/strong><\/h4>\n<ul>\n<li><strong>Causa<\/strong>: Se a brochura n\u00e3o tiver sido conclu\u00edda ou publicada, pode aparecer como indispon\u00edvel.<\/li>\n<li>Resolve o <strong>problema<\/strong>:\n<ul>\n<li>Verifica se todas as sec\u00e7\u00f5es obrigat\u00f3rias foram preenchidas e se o folheto est\u00e1 corretamente publicado.<\/li>\n<li>Se necess\u00e1rio, acrescenta as informa\u00e7\u00f5es em falta.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr>\n<p>Seguindo estes passos, dever\u00e1s ser capaz de identificar e resolver a causa desta mensagem de inatividade. Se precisares de mais assist\u00eancia, a equipa de apoio do StyQR est\u00e1 dispon\u00edvel para te ajudar. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se tu ou os teus viajantes virem a mensagem &#8220;Esta brochura n\u00e3o est\u00e1 dispon\u00edvel&#8221; ao tentarem aceder \u00e0 brochura, podem [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"portfolio_category":[1917],"class_list":["post-117741","portfolio","type-portfolio","status-publish","hentry","portfolio_category-suporte-tecnico-e-perguntas-frequentes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Caderneta n\u00e3o dispon\u00edvel - Descobre como resolver rapidamente com StyQR<\/title>\n<meta name=\"description\" content=\"Descubra as solu\u00e7\u00f5es r\u00e1pidas para resolver o problema quando a sua caderneta indicar &#039;Esta caderneta n\u00e3o est\u00e1 dispon\u00edvel&#039;. 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