{"id":103803,"date":"2024-01-23T17:26:13","date_gmt":"2024-01-23T16:26:13","guid":{"rendered":"https:\/\/styqr.fr\/2024\/01\/23\/mejore-la-satisfaccion-de-sus-clientes-de-airbnb\/"},"modified":"2024-12-05T15:05:16","modified_gmt":"2024-12-05T14:05:16","slug":"mejore-la-satisfaccion-de-sus-clientes-de-airbnb","status":"publish","type":"post","link":"https:\/\/styqr.fr\/es\/2024\/01\/23\/mejore-la-satisfaccion-de-sus-clientes-de-airbnb\/","title":{"rendered":"Mejora la satisfacci\u00f3n de tus clientes de Airbnb"},"content":{"rendered":"

[vc_row][vc_column column_width_percent=\u00bb100″ gutter_size=\u00bb3″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ width=\u00bb1\/1″][vc_column_text uncode_shortcode_id=\u00bb171282″]Si ofreces tu alojamiento en alquiler, es esencial que centres tus esfuerzos en satisfacer a tus clientes de Airbnb<\/a>. De hecho, un cliente satisfecho puede representar un gran valor para ti. En concreto, pueden volver a reservar una estancia en tu alojamiento. Tambi\u00e9n podr\u00e1n beneficiarse de tu reputaci\u00f3n, ya sea a trav\u00e9s del boca a boca a su c\u00edrculo directo o a trav\u00e9s de una comunidad mucho m\u00e1s amplia gracias a Internet. Cada vez son m\u00e1s los internautas que dejan sus comentarios tras una estancia. Pueden hacerlo directamente a trav\u00e9s de la plataforma de reservas, las redes sociales o los sitios de valoraciones (Tripadvisor, Google, etc.). As\u00ed que te interesa satisfacer al m\u00e1ximo a tus clientes. En este art\u00edculo, te daremos algunos consejos sobre c\u00f3mo superar las expectativas de tus clientes y mejorar tu reputaci\u00f3n.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1″][vc_single_image media=\u00bb80927″ media_width_percent=\u00bb100″ shape=\u00bbimg-round\u00bb radius=\u00bbstd\u00bb][vc_row_inner][vc_column_inner column_width_percent=\u00bb100″ gutter_size=\u00bb0″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ width=\u00bb1\/1″][vc_custom_heading text_color=\u00bbcolor-466698″ text_size=\u00bbfontsize-108063″]En busca del efecto[\/vc_custom_heading][vc_custom_heading text_color=\u00bbcolor-466698″ text_size=\u00bbfontsize-101106″ text_weight=\u00bb500″]\u00bbwow\u00bb[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text uncode_shortcode_id=\u00bb166840″]La clave de la satisfacci\u00f3n del cliente es superar las expectativas de tus invitados. Tienes que buscar lo inesperado, el efecto \u00abwow\u00bb. Este efecto \u00abwow\u00bb puede ser un peque\u00f1o detalle. Pero har\u00e1 que tus clientes te recuerden durante mucho tiempo y te recomienden. As\u00ed que tienes que convertir su estancia en una aut\u00e9ntica experiencia, con el objetivo de deleitar al cliente.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1″][vc_row_inner][vc_column_inner column_width_percent=\u00bb100″ gutter_size=\u00bb0″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ width=\u00bb1\/1″][vc_custom_heading text_color=\u00bbcolor-466698″ text_size=\u00bbfontsize-108063″]Nuestros consejos[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text uncode_shortcode_id=\u00bb182922″]Para mejorar la satisfacci\u00f3n del cliente, el primer paso fundamental es reducir el n\u00famero de clientes insatisfechos, ya que son los que tienen un mayor impacto en tu reputaci\u00f3n<\/p>\n

\u00ab. Los consumidores cuentan a sus compa\u00f1eros el doble una experiencia negativa que una positiva\u00bb Oficina de Asuntos del Consumidor de la Casa Blanca<\/em><\/a><\/p><\/blockquote>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1″][vc_single_image media=\u00bb80929″ media_width_percent=\u00bb100″ shape=\u00bbimg-round\u00bb radius=\u00bbstd\u00bb][vc_row_inner][vc_column_inner column_width_percent=\u00bb100″ gutter_size=\u00bb0″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ width=\u00bb1\/1″][vc_custom_heading text_color=\u00bbcolor-466698″ text_size=\u00bbfontsize-108063″]Presta atenci\u00f3n a la[\/vc_custom_heading][vc_custom_heading text_color=\u00bbcolor-466698″ text_size=\u00bbfontsize-101106″ text_weight=\u00bb500″]satisfacci\u00f3n del cliente[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text uncode_shortcode_id=\u00bb621665″]Si quieres mejorar la experiencia de tus clientes, obviamente tienes que prestar atenci\u00f3n a su satisfacci\u00f3n. As\u00ed que no dudes en hacerles preguntas cuando se vayan para saber c\u00f3mo fue su estancia. Tambi\u00e9n puedes enviarles posteriormente un cuestionario de satisfacci\u00f3n por correo electr\u00f3nico. Si un cliente est\u00e1 descontento, debes intentar comprender la causa del problema y encontrar la forma de resolverlo. No dudes en ofrecer una compensaci\u00f3n al cliente insatisfecho si es necesario.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1″][vc_single_image media=\u00bb80930″ media_width_percent=\u00bb100″ shape=\u00bbimg-round\u00bb radius=\u00bbstd\u00bb][vc_row_inner][vc_column_inner column_width_percent=\u00bb100″ gutter_size=\u00bb0″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ width=\u00bb1\/1″][vc_custom_heading text_color=\u00bbcolor-466698″ text_size=\u00bbfontsize-108063″]Presta atenci\u00f3n a[\/vc_custom_heading][vc_custom_heading text_color=\u00bbcolor-466698″ text_size=\u00bbfontsize-101106″ text_weight=\u00bb500″]\u00bbirritantes[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Es importante prestar mucha atenci\u00f3n a todos los elementos que puedan afectar a la calidad de tus servicios. Por ejemplo, la limpieza de la habitaci\u00f3n y el buen funcionamiento de los aparatos el\u00e9ctricos. No pases por alto detalles como una ducha que gotea, una pared agrietada, el mal funcionamiento de la calefacci\u00f3n o el aire acondicionado… \u00a1No dejes nada al azar! <\/p>\n

Tu servicio de atenci\u00f3n al cliente debe ser irreprochable<\/strong><\/p>\n

Tus clientes deben ser recibidos como es debido: con eficacia y alegr\u00eda. En caso de problema, interv\u00e9n r\u00e1pidamente y prop\u00f3n soluciones alternativas.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1″][vc_row_inner][vc_column_inner column_width_percent=\u00bb100″ gutter_size=\u00bb0″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ width=\u00bb1\/1″][vc_custom_heading text_color=\u00bbcolor-466698″ text_size=\u00bbfontsize-108063″]El efecto sorpresa:[\/vc_custom_heading][vc_custom_heading text_color=\u00bbcolor-466698″ text_size=\u00bbfontsize-101106″ text_weight=\u00bb500″]nuestras ideas[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=\u00bb0″ overlay_alpha=\u00bb50″ equal_height=\u00bbyes\u00bb gutter_size=\u00bb3″ shift_y=\u00bb0″ z_index=\u00bb0″][vc_column_inner column_width_percent=\u00bb100″ align_horizontal=\u00bbalign_center\u00bb gutter_size=\u00bb3″ override_padding=\u00bbyes\u00bb column_padding=\u00bb0″ back_color=\u00bbcolor-765104″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ radius=\u00bblg\u00bb width=\u00bb1\/3″ css=\u00bb.vc_custom_1613431367077{padding-top: 20px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;}\u00bb][vc_icon icon=\u00bbfa fa-arrow-up2″ icon_color=\u00bbcolor-209538″ size=\u00bbfa-3x\u00bb text_lead=\u00bbsmall\u00bb]Si puedes, considera la posibilidad de subir de categor\u00eda a tus invitados. Disfrutar\u00e1n de una habitaci\u00f3n que supere sus expectativas y recordar\u00e1n su experiencia contigo durante mucho tiempo.[\/vc_icon][\/vc_column_inner][vc_column_inner column_width_percent=\u00bb100″ align_horizontal=\u00bbalign_center\u00bb gutter_size=\u00bb3″ override_padding=\u00bbyes\u00bb column_padding=\u00bb0″ back_color=\u00bbcolor-765104″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ radius=\u00bblg\u00bb width=\u00bb1\/3″ css=\u00bb.vc_custom_1613431493833{padding-top: 20px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;}\u00bb][vc_icon icon=\u00bbfa fa-gift4″ icon_color=\u00bbaccent\u00bb size=\u00bbfa-3x\u00bb text_lead=\u00bbsmall\u00bb uncode_shortcode_id=\u00bb111543″ icon_color_type=\u00bbuncode-palette\u00bb]Ofrece a tus invitados golosinas<\/a> (por ejemplo, unos bombones, bebidas o, mejor a\u00fan: productos locales).[\/vc_icon][\/vc_column_inner][vc_column_inner column_width_percent=\u00bb100″ align_horizontal=\u00bbalign_center\u00bb gutter_size=\u00bb3″ back_color=\u00bbcolor-765104″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ radius=\u00bblg\u00bb width=\u00bb1\/3″ css=\u00bb.vc_custom_1613431636199{padding-top: 20px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;}\u00bb][vc_icon icon=\u00bbfa fa-smile\u00bb icon_color=\u00bbcolor-209538″ size=\u00bbfa-3x\u00bb text_lead=\u00bbsmall\u00bb]Ofrece servicios auxiliares gratuitos (por ejemplo, un servicio de transporte al aeropuerto o a una atracci\u00f3n tur\u00edstica)[\/vc_icon][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=\u00bb0″ overlay_alpha=\u00bb50″ equal_height=\u00bbyes\u00bb gutter_size=\u00bb3″ shift_y=\u00bb0″ z_index=\u00bb0″][vc_column_inner column_width_percent=\u00bb100″ align_horizontal=\u00bbalign_center\u00bb gutter_size=\u00bb3″ override_padding=\u00bbyes\u00bb column_padding=\u00bb0″ back_color=\u00bbcolor-765104″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ radius=\u00bblg\u00bb width=\u00bb1\/3″ css=\u00bb.vc_custom_1613431367077{padding-top: 20px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;}\u00bb][vc_icon icon=\u00bbfa fa-heart2″ icon_color=\u00bbaccent\u00bb size=\u00bbfa-3x\u00bb text_lead=\u00bbsmall\u00bb]Proporciona a tus clientes instalaciones adicionales no especificadas en el momento de la reserva (por ejemplo, zapatillas, albornoces, muestras de productos de belleza).[\/vc_icon][\/vc_column_inner][vc_column_inner column_width_percent=\u00bb100″ align_horizontal=\u00bbalign_center\u00bb gutter_size=\u00bb3″ override_padding=\u00bbyes\u00bb column_padding=\u00bb0″ back_color=\u00bbcolor-765104″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ radius=\u00bblg\u00bb width=\u00bb1\/3″ css=\u00bb.vc_custom_1613431493833{padding-top: 20px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;}\u00bb][vc_icon icon=\u00bbfa fa-magic-wand\u00bb icon_color=\u00bbcolor-209538″ size=\u00bbfa-3x\u00bb text_lead=\u00bbsmall\u00bb uncode_shortcode_id=\u00bb867887″ icon_color_type=\u00bbuncode-palette\u00bb]Ofr\u00e9cete a crear un ambiente rom\u00e1ntico<\/a> en la habitaci\u00f3n (flores, velas, etc.) si lo solicitas (con antelaci\u00f3n).[\/vc_icon][\/vc_column_inner][vc_column_inner column_width_percent=\u00bb100″ align_horizontal=\u00bbalign_center\u00bb gutter_size=\u00bb3″ back_color=\u00bbcolor-765104″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ radius=\u00bblg\u00bb width=\u00bb1\/3″ css=\u00bb.vc_custom_1613431636199{padding-top: 20px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;}\u00bb][vc_icon icon=\u00bbfa fa-book-open\u00bb icon_color=\u00bbaccent\u00bb size=\u00bbfa-3x\u00bb text_lead=\u00bbsmall\u00bb]Cuida tu folleto de bienvenida: te ayudar\u00e1 a causar una buena primera impresi\u00f3n a tus clientes, as\u00ed que \u00bfpor qu\u00e9 no darle un factor sorpresa?[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1″][vc_single_image media=\u00bb81007″ media_width_percent=\u00bb100″ shape=\u00bbimg-round\u00bb radius=\u00bbstd\u00bb][vc_row_inner][vc_column_inner column_width_percent=\u00bb100″ gutter_size=\u00bb0″ overlay_alpha=\u00bb50″ shift_x=\u00bb0″ shift_y=\u00bb0″ shift_y_down=\u00bb0″ z_index=\u00bb0″ medium_width=\u00bb0″ mobile_width=\u00bb0″ width=\u00bb1\/1″][vc_custom_heading text_color=\u00bbcolor-466698″ text_size=\u00bbfontsize-108063″]Lo m\u00e1s[\/vc_custom_heading][vc_custom_heading text_color=\u00bbcolor-466698″ text_size=\u00bbfontsize-101106″ text_weight=\u00bb500″]StyQR[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text uncode_shortcode_id=\u00bb174440″]StyQR te permite crear tu propio folleto de bienvenida digital. En unos pocos clics, puedes configurar tu folleto de bienvenida digital para que registre toda la informaci\u00f3n que necesites. Puedes incluir el c\u00f3digo wifi, el c\u00f3digo o c\u00f3digos de las llaves, informaci\u00f3n pr\u00e1ctica, n\u00fameros \u00fatiles e incluso buenas direcciones cercanas. El dise\u00f1o de tu folleto de bienvenida puede personalizarse con tu logotipo y carta gr\u00e1fica (colores, fuentes, etc.). Tus clientes tendr\u00e1n f\u00e1cil acceso a tu folleto de bienvenida. Todo lo que tienen que hacer es escanear un c\u00f3digo QR espec\u00edfico con su smartphone. Este c\u00f3digo QR est\u00e1 dise\u00f1ado para adaptarse perfectamente a tu entorno, por ejemplo en forma de marco de fotos. El folleto de bienvenida digital sorprender\u00e1 a tus clientes por su modernidad y facilidad de uso. Facilitar\u00e1 la vida a tus clientes, al tiempo que a\u00f1ade un toque decorativo a su habitaci\u00f3n.[\/vc_column_text][vc_button button_color=\u00bbaccent\u00bb size=\u00bbbtn-xl\u00bb border_width=\u00bb0″ link=\u00bburl:https%3A%2F%2Fapp.styqr.fr%2Fauth%2Fsignup|\u00bb button_color_type=\u00bbuncode-palette\u00bb uncode_shortcode_id=\u00bb121711″]Crea tu folleto[\/vc_button][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Descubre nuestros consejos para mejorar la satisfacci\u00f3n del cliente, tanto si eres un hotel como un particular que alquila su alojamiento.<\/p>\n","protected":false},"author":1,"featured_media":93222,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[910,924],"tags":[1933,1934,2238,2312],"class_list":["post-103803","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-particulares","category-profesionales","tag-airbnb-es","tag-styqr-es","tag-clientes","tag-abritel-es"],"yoast_head":"\nAumenta la Satisfacci\u00f3n de tus Clientes en Airbnb: Consejos Clave<\/title>\n<meta name=\"description\" content=\"Mejora la experiencia de tus hu\u00e9spedes en Airbnb con nuestros consejos pr\u00e1cticos. 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