{"id":103156,"date":"2024-01-23T17:25:52","date_gmt":"2024-01-23T16:25:52","guid":{"rendered":"https:\/\/styqr.fr\/2024\/01\/23\/merece-la-pena-tener-un-chatbot-en-la-web-de-tu-hotel\/"},"modified":"2025-01-13T14:52:41","modified_gmt":"2025-01-13T13:52:41","slug":"merece-la-pena-tener-un-chatbot-en-la-web-de-tu-hotel","status":"publish","type":"post","link":"https:\/\/styqr.fr\/es\/2024\/01\/23\/merece-la-pena-tener-un-chatbot-en-la-web-de-tu-hotel\/","title":{"rendered":"\u00bfMerece la pena tener un chatbot en la web de tu hotel?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column column_width_percent=\u00bb100&#8243; gutter_size=\u00bb3&#8243; overlay_alpha=\u00bb50&#8243; shift_x=\u00bb0&#8243; shift_y=\u00bb0&#8243; shift_y_down=\u00bb0&#8243; z_index=\u00bb0&#8243; medium_width=\u00bb0&#8243; mobile_width=\u00bb0&#8243; width=\u00bb1\/1&#8243;][vc_column_text]En un<strong> mundo digitalizado<\/strong>,<strong>la experiencia del cliente<\/strong> se ha convertido en&#8230; Un <strong>chatbot<\/strong> es un <strong>robot<\/strong> de software que puede <strong>comunicarse<\/strong> con un individuo o <strong>consumidor<\/strong> a trav\u00e9s de un servicio de conversaci\u00f3n automatizado. Esta <strong>comunicaci\u00f3n mecanizada<\/strong> hace que aparezca en <strong>su<\/strong> sitio web un icono<strong> interactivo<\/strong> que abre una <strong>ventana de chat en directo<\/strong>. El chatbot le <strong>ahorra<\/strong> tiempo y<strong>aumenta el conocimiento de<\/strong> sus <strong>clientes<\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1&#8243;][vc_single_image media=\u00bb81355&#8243; media_width_percent=\u00bb100&#8243; media_ratio=\u00bbthree-two\u00bb shape=\u00bbimg-round\u00bb radius=\u00bbstd\u00bb][vc_row_inner][vc_column_inner column_width_percent=\u00bb100&#8243; gutter_size=\u00bb0&#8243; overlay_alpha=\u00bb50&#8243; shift_x=\u00bb0&#8243; shift_y=\u00bb0&#8243; shift_y_down=\u00bb0&#8243; z_index=\u00bb0&#8243; medium_width=\u00bb0&#8243; mobile_width=\u00bb0&#8243; width=\u00bb1\/1&#8243;][vc_custom_heading text_size=\u00bbfontsize-108063&#8243; text_color=\u00bbcolor-466698&#8243;]Una herramienta para[\/vc_custom_heading][vc_custom_heading text_size=\u00bbfontsize-101106&#8243; text_weight=\u00bb500&#8243; text_color=\u00bbcolor-466698&#8243;]venta adicional[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]<strong>Los chatbots<\/strong> pueden animar a tus clientes a <strong>comprar servicios adicionales<\/strong> mediante diversas sugerencias. De hecho, preguntando por <strong>tus ofertas<\/strong> y<strong> servicios<\/strong> adicionales en el chat, recibir\u00e1n una<strong> respuesta instant\u00e1nea<\/strong> que les animar\u00e1 a realizar una compra. Tambi\u00e9n puedes utilizar chatbots para <strong>apoyar tus reservas directas <\/strong>(\u00a1como hace tan bien la SNCF!). De este modo, puedes <strong>reducir la cantidad de trabajo que supone la gesti\u00f3n de recepcionistas<\/strong> y ofrecer respuestas inmediatas al estar <strong>disponible las 24 horas del d\u00eda<\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1&#8243;][vc_single_image media=\u00bb81356&#8243; media_width_percent=\u00bb100&#8243; media_ratio=\u00bbthree-two\u00bb shape=\u00bbimg-round\u00bb radius=\u00bbstd\u00bb][vc_row_inner][vc_column_inner column_width_percent=\u00bb100&#8243; gutter_size=\u00bb0&#8243; overlay_alpha=\u00bb50&#8243; shift_x=\u00bb0&#8243; shift_y=\u00bb0&#8243; shift_y_down=\u00bb0&#8243; z_index=\u00bb0&#8243; medium_width=\u00bb0&#8243; mobile_width=\u00bb0&#8243; width=\u00bb1\/1&#8243;][vc_custom_heading text_size=\u00bbfontsize-108063&#8243; text_color=\u00bbcolor-466698&#8243;]Una caza[\/vc_custom_heading][vc_custom_heading text_size=\u00bbfontsize-101106&#8243; text_weight=\u00bb500&#8243; text_color=\u00bbcolor-466698&#8243;]informaci\u00f3n[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Los clientes suelen tener <strong>muchas preguntas que hacerte<\/strong>. Un chatbot te permite recopilar todas las preguntas que surgen con frecuencia. <\/p>\n<p><em>\u00ab\u00bfA qu\u00e9 hora se sirve el desayuno?<\/em><br \/>\n<em>\u00ab\u00bfCu\u00e1les son las tarifas de tu Spa \/ Masaje?\u00bb<\/em><\/p>\n<p>Desde el punto de vista <strong>t\u00e9cnico<\/strong>, estas preguntas te permitir\u00e1n hacer un balance de los posibles problemas de tu sitio web. No olvides que siempre debes<strong> proponer soluciones a los problemas planteados<\/strong> por tus clientes.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1&#8243;][vc_single_image media=\u00bb81361&#8243; media_width_percent=\u00bb100&#8243; media_ratio=\u00bbthree-two\u00bb shape=\u00bbimg-round\u00bb radius=\u00bbstd\u00bb][vc_row_inner][vc_column_inner column_width_percent=\u00bb100&#8243; gutter_size=\u00bb0&#8243; overlay_alpha=\u00bb50&#8243; shift_x=\u00bb0&#8243; shift_y=\u00bb0&#8243; shift_y_down=\u00bb0&#8243; z_index=\u00bb0&#8243; medium_width=\u00bb0&#8243; mobile_width=\u00bb0&#8243; width=\u00bb1\/1&#8243;][vc_custom_heading text_size=\u00bbfontsize-108063&#8243; text_color=\u00bbcolor-466698&#8243;]Ayuda[\/vc_custom_heading][vc_custom_heading text_size=\u00bbfontsize-101106&#8243; text_weight=\u00bb500&#8243; text_color=\u00bbcolor-466698&#8243;]personalizado[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]El chatbot de tu hotel tambi\u00e9n te permitir\u00e1 tener una <strong>relaci\u00f3n personalizada<\/strong> con tus hu\u00e9spedes antes, durante y despu\u00e9s de su estancia. Podr\u00e1s <strong>ofrecer a<\/strong> tus clientes las <strong>ofertas que mejor<\/strong> se adapten a sus necesidades, as\u00ed como sugerirles <strong>actividades<\/strong> y <strong>lugares<\/strong> que no deben perderse.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1&#8243;][vc_single_image media=\u00bb81357&#8243; media_width_percent=\u00bb100&#8243; media_ratio=\u00bbthree-two\u00bb shape=\u00bbimg-round\u00bb radius=\u00bbstd\u00bb][vc_row_inner][vc_column_inner column_width_percent=\u00bb100&#8243; gutter_size=\u00bb0&#8243; overlay_alpha=\u00bb50&#8243; shift_x=\u00bb0&#8243; shift_y=\u00bb0&#8243; shift_y_down=\u00bb0&#8243; z_index=\u00bb0&#8243; medium_width=\u00bb0&#8243; mobile_width=\u00bb0&#8243; width=\u00bb1\/1&#8243;][vc_custom_heading text_size=\u00bbfontsize-108063&#8243; text_color=\u00bbcolor-466698&#8243;]Zo\u00e9, el chatbot para hoteles[\/vc_custom_heading][vc_custom_heading text_size=\u00bbfontsize-101106&#8243; text_weight=\u00bb500&#8243; text_color=\u00bbcolor-466698&#8243;]dotado de inteligencia artificial[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]<em>\u00abZo\u00e9, <strong>la inteligencia artificial hotelera<\/strong> disponible 24 horas al d\u00eda, 7 d\u00edas a la semana, es <strong>capaz de gestionar<\/strong> hasta <strong>el 80%<\/strong> de las interacciones con los clientes. Zo\u00e9 te ahorra tiempo y te permite centrarte en conversaciones complejas de alto valor a\u00f1adido.\u00bb<\/em><\/p>\n<p>Con este software, puedes <strong>gestionar eficazmente las comunicaciones con tus clientes<\/strong> y <strong>ahorrar tiempo centralizando toda tu mensajer\u00eda<\/strong> en una \u00fanica plataforma (SMS, chat en directo, Facebook Messenger, WhatsApp (beta) Viber, Twitter, Telegram, Booking.com, Expedia, Airbnb&#8230;). Adem\u00e1s, Zo\u00e9 te permite comunicarte con tus clientes en <strong>8 idiomas<\/strong>. Especializado en el sector hotelero,<a href=\"\"><strong> Quicktext<\/strong><\/a> se conecta a tu <strong>PMS<\/strong> para que puedas ver y programar los mensajes de los clientes en un instante para sugerir <strong>el servicio adecuado al cliente adecuado en el momento adecuado. <\/strong>\u00a1Este chatbot tambi\u00e9n te permitir\u00e1 convertir muchas conversaciones en reservas![\/vc_column_text][vc_button border_width=\u00bb0&#8243; link=\u00bburl:https%3A%2F%2Fwww.quicktext.im%2Ffr%2F|\u00bb]Descubre Quicktext[\/vc_button][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1&#8243;][vc_column_text]Como puedes ver, <strong>los chatbots<\/strong> pronto <strong>revolucionar\u00e1n la experiencia del cliente<\/strong> en tu sitio web.<strong>\u00a1Tus clientes<\/strong> <strong>ser\u00e1n<\/strong> <strong>m\u00e1s felices<\/strong> cuando <strong>tengan la informaci\u00f3n adecuada en el momento adecuado!<\/strong>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00bfTe preguntas c\u00f3mo mejorar la experiencia de tus clientes? \u00a1Prueba un chatbot!   <\/p>\n","protected":false},"author":1,"featured_media":94032,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[924],"tags":[1966,1992,2016,2021,2112,2168,2253,2291,2355],"class_list":["post-103156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-profesionales","tag-digital-es","tag-hotel-es","tag-pagina-web","tag-e-turismo","tag-inteligencia-artificial","tag-ventas-adicionales","tag-innovacion","tag-digitalizacion","tag-atencion-al-cliente"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00bfVale la pena un chatbot en la web de tu hotel? 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