{"id":101920,"date":"2024-01-23T17:19:18","date_gmt":"2024-01-23T16:19:18","guid":{"rendered":"https:\/\/styqr.fr\/2024\/01\/23\/comentario-negativo-que-puedo-hacer\/"},"modified":"2024-12-05T12:48:21","modified_gmt":"2024-12-05T11:48:21","slug":"comentario-negativo-que-puedo-hacer","status":"publish","type":"post","link":"https:\/\/styqr.fr\/es\/2024\/01\/23\/comentario-negativo-que-puedo-hacer\/","title":{"rendered":"Comentario negativo: \u00bfqu\u00e9 puedo hacer?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=\u00bb1\/1&#8243;][vc_column_text]El <strong>peor temor<\/strong> de toda empresa de alquiler: recibir un comentario negativo <strong>injustificado<\/strong>. Despu\u00e9s de todas las molestias que te has tomado para <strong>dar la bienvenida a<\/strong> tus hu\u00e9spedes y hacer que su estancia sea agradable, siempre resulta hiriente. Adem\u00e1s, aparte del<strong>ataque personal<\/strong>, rebaja tu valoraci\u00f3n general y ahuyenta a futuros clientes. He aqu\u00ed <strong>las claves para<\/strong> responder y reaccionar ante los comentarios negativos.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1&#8243;][vc_single_image media=\u00bb82398&#8243; media_width_percent=\u00bb100&#8243; media_ratio=\u00bbthree-two\u00bb shape=\u00bbimg-round\u00bb radius=\u00bbstd\u00bb media_link=\u00bburl:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank\u00bb uncode_shortcode_id=\u00bb106276&#8243;][vc_row_inner][vc_column_inner column_width_percent=\u00bb100&#8243; gutter_size=\u00bb0&#8243; overlay_alpha=\u00bb50&#8243; shift_x=\u00bb0&#8243; shift_y=\u00bb0&#8243; shift_y_down=\u00bb0&#8243; z_index=\u00bb0&#8243; medium_width=\u00bb0&#8243; mobile_width=\u00bb0&#8243; width=\u00bb1\/1&#8243;][vc_custom_heading heading_semantic=\u00bbh3&#8243;]<\/p>\n<h3>1. Ponte en contacto con la persona<\/h3>\n<p>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]<strong>Primera regla<\/strong>: <strong>no borres<\/strong> el comentario. Es un error com\u00fan, pero debes evitarlo. Primero intenta <strong>comprender<\/strong> lo que ha ocurrido. Ponte en contacto con la persona que dej\u00f3 el comentario e intenta encontrar <strong>un punto en com\u00fan<\/strong>. Normalmente tendr\u00e1s sus <strong>datos de contacto<\/strong>: correo electr\u00f3nico, mensaje de texto, llamada telef\u00f3nica&#8230; puedes intentar cualquier cosa. S\u00e9 <strong>cort\u00e9s<\/strong> y trata realmente de<strong> escuchar<\/strong> y disculparte. <strong>Discutir<\/strong> suele ser la clave.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1&#8243;][vc_single_image media=\u00bb82399&#8243; media_width_percent=\u00bb100&#8243; media_ratio=\u00bbthree-two\u00bb shape=\u00bbimg-round\u00bb radius=\u00bbstd\u00bb media_link=\u00bburl:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank\u00bb uncode_shortcode_id=\u00bb572437&#8243;][vc_row_inner][vc_column_inner column_width_percent=\u00bb100&#8243; gutter_size=\u00bb0&#8243; overlay_alpha=\u00bb50&#8243; shift_x=\u00bb0&#8243; shift_y=\u00bb0&#8243; shift_y_down=\u00bb0&#8243; z_index=\u00bb0&#8243; medium_width=\u00bb0&#8243; mobile_width=\u00bb0&#8243; width=\u00bb1\/1&#8243;][vc_custom_heading heading_semantic=\u00bbh3&#8243;]<\/p>\n<h3>2. Responder al comentario negativo<\/h3>\n<p>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Despu\u00e9s, aunque la persona a\u00fan no haya respondido a tus peticiones, <strong>contesta al comentario<\/strong>. Explica<strong>las razones<\/strong> del comentario si el alquiler tambi\u00e9n te fue mal, o por el contrario, muestra tu <strong>sorpresa<\/strong> si no crees que el comentario estuviera justificado. Responder a los comentarios negativos es muy<strong>importante<\/strong> porque demuestra que<strong> escuchas<\/strong> a tus clientes.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1&#8243;][vc_single_image media=\u00bb82400&#8243; media_width_percent=\u00bb100&#8243; media_ratio=\u00bbthree-two\u00bb shape=\u00bbimg-round\u00bb radius=\u00bbstd\u00bb media_link=\u00bburl:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank\u00bb uncode_shortcode_id=\u00bb202907&#8243;][vc_row_inner][vc_column_inner column_width_percent=\u00bb100&#8243; gutter_size=\u00bb0&#8243; overlay_alpha=\u00bb50&#8243; shift_x=\u00bb0&#8243; shift_y=\u00bb0&#8243; shift_y_down=\u00bb0&#8243; z_index=\u00bb0&#8243; medium_width=\u00bb0&#8243; mobile_width=\u00bb0&#8243; width=\u00bb1\/1&#8243;][vc_custom_heading heading_semantic=\u00bbh3&#8243;]<\/p>\n<h3>3. Contacta con la plataforma<\/h3>\n<p>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Si tus <strong>solicitudes para<\/strong> ponerte en contacto no dan ning\u00fan resultado, y el comentario que dejaste sigue sin respuesta, puedes ponerte en contacto con la <strong>plataforma<\/strong>. En este caso, busca el n\u00famero del <strong>servicio de atenci\u00f3n al cliente<\/strong> y expl\u00edcales detalladamente <strong>la situaci\u00f3n<\/strong>. Algunas plataformas, como <a href=\"https:\/\/www.airbnb.fr\/\" target=\"_blank\" rel=\"noopener\">Airbnb<\/a>, tienen p\u00e1ginas dedicadas a <strong>resolver<\/strong> este tipo de problemas. Ponen directamente en contacto al arrendatario y al anfitri\u00f3n.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1&#8243;][vc_single_image media=\u00bb82401&#8243; media_width_percent=\u00bb100&#8243; media_ratio=\u00bbthree-two\u00bb shape=\u00bbimg-round\u00bb radius=\u00bbstd\u00bb media_link=\u00bburl:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank\u00bb uncode_shortcode_id=\u00bb941324&#8243;][vc_row_inner][vc_column_inner column_width_percent=\u00bb100&#8243; gutter_size=\u00bb0&#8243; overlay_alpha=\u00bb50&#8243; shift_x=\u00bb0&#8243; shift_y=\u00bb0&#8243; shift_y_down=\u00bb0&#8243; z_index=\u00bb0&#8243; medium_width=\u00bb0&#8243; mobile_width=\u00bb0&#8243; width=\u00bb1\/1&#8243;][vc_custom_heading heading_semantic=\u00bbh3&#8243;]<\/p>\n<h3>4. Recurre a tus otros anfitriones<\/h3>\n<p>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]<strong>Lo has intentado todo<\/strong>: ponerte en contacto, la plataforma, el comentario&#8230; y el <strong>comentario negativo<\/strong> sigue activo, no te asustes. Los futuros clientes podr\u00e1n ver que <strong>has respondido<\/strong> diciendo que no lo entiendes y que<em>\u00aba pesar de numerosos recordatorios no se ha vuelto a saber de tu anfitri\u00f3n<\/em>\u00ab. Esto puede tranquilizarles dici\u00e9ndoles que se trata de <strong>un comentario aislado<\/strong>. Pero para estar<strong> seguro<\/strong>, siempre puedes ponerte en contacto con <strong>tus antiguos anfitriones<\/strong>. Aquellos de los que recuerdes que todo <strong>fue bien<\/strong> y que no dejaron ning\u00fan <strong>comentario.<\/strong> Expl\u00edcales la situaci\u00f3n y mira a ver si est\u00e1n dispuestos a ayudarte a subir tu valoraci\u00f3n<strong> a\u00f1adiendo<\/strong> uno<strong> bueno<\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1&#8243;][vc_single_image media=\u00bb82402&#8243; media_width_percent=\u00bb100&#8243; media_ratio=\u00bbthree-two\u00bb shape=\u00bbimg-round\u00bb radius=\u00bbstd\u00bb media_link=\u00bburl:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank\u00bb uncode_shortcode_id=\u00bb121367&#8243;][vc_row_inner][vc_column_inner column_width_percent=\u00bb100&#8243; gutter_size=\u00bb0&#8243; overlay_alpha=\u00bb50&#8243; shift_x=\u00bb0&#8243; shift_y=\u00bb0&#8243; shift_y_down=\u00bb0&#8243; z_index=\u00bb0&#8243; medium_width=\u00bb0&#8243; mobile_width=\u00bb0&#8243; width=\u00bb1\/1&#8243;][vc_custom_heading heading_semantic=\u00bbh3&#8243;]<\/p>\n<h3>5. Trabaja en ello de antemano<\/h3>\n<p>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]A menudo, un <strong>comentario negativo<\/strong> se debe a un malentendido o a una <strong>mala experiencia<\/strong> no resuelta. As\u00ed que, para evitar este tipo de comentarios, puedes ponerte en <strong>contacto con tus hu\u00e9spedes<\/strong> durante su estancia. Sin ser intrusivo, no dudes en preguntarles si <strong>su estancia va bien<\/strong>, si necesitan ayuda o, mejor a\u00fan, si han podido probar el restaurante que mencionaste, etc. Es una <strong>forma agradable<\/strong> de establecer contacto y demostrar que <strong>est\u00e1s ah\u00ed<\/strong> para ellos.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1&#8243;][vc_column_text]\u00bfHas tenido alguna vez este <strong>tipo de problema<\/strong>? \u00bfC\u00f3mo lo resolviste?[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00bfHas recibido un comentario negativo sobre tu alquiler? Que no cunda el p\u00e1nico, sigue estos sencillos pasos y todo ir\u00e1 bien. <\/p>\n","protected":false},"author":3,"featured_media":82397,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[910],"tags":[1934,2006,2016,2055,2213,2275,2278],"class_list":["post-101920","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-particulares","tag-styqr-es","tag-alquiler","tag-pagina-web","tag-qrcode-es","tag-comunicacion","tag-opinion","tag-marketing-es"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comment g\u00e9rer un commentaire n\u00e9gatif : Strat\u00e9gies efficaces.<\/title>\n<meta name=\"description\" content=\"Descubre c\u00f3mo responder a un comentario negativo de manera efectiva y convertirlo en una oportunidad de mejora. 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