{"id":99759,"date":"2024-01-23T17:13:56","date_gmt":"2024-01-23T16:13:56","guid":{"rendered":"https:\/\/styqr.fr\/2024\/01\/23\/how-do-i-fill-in-a-satisfaction-form\/"},"modified":"2025-01-13T10:44:10","modified_gmt":"2025-01-13T09:44:10","slug":"how-do-i-fill-in-a-satisfaction-form","status":"publish","type":"post","link":"https:\/\/styqr.fr\/en\/2024\/01\/23\/how-do-i-fill-in-a-satisfaction-form\/","title":{"rendered":"How do I fill in a satisfaction form?"},"content":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_row_inner][vc_column_inner width=”1\/1″][vc_column_text uncode_shortcode_id=”926585″]You’d like to create a satisfaction form for your company, but you’re not quite sure how to go about it… We’re going to guide you through 7 steps<\/strong> to help you feel more comfortable creating your form \ud83d\ude09
\nDon’t hesitate to go to Jotform<\/a> to create your forms, you’ll see it’s super simple.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_custom_heading uncode_shortcode_id=”199661″]<\/p>\n

1. Setting goals<\/h3>\n

[\/vc_custom_heading][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text uncode_shortcode_id=”137243″]To begin with, you need to get to know your customers.
\nThe aim is to get to know your customers better and assess their needs and expectations through their responses \ud83d\ude09 Next, you need to measure customer satisfaction and the impact of your actions.
\nThe results of your surveys will give you a better idea of the added value you offer compared with your competitors.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104065″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”609723″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_custom_heading uncode_shortcode_id=”928100″]<\/p>\n

2. Define the main themes<\/h3>\n

[\/vc_custom_heading][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104069″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”169821″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text uncode_shortcode_id=”783370″]Once the themes have been defined, you need to know what criteria to use to evaluate them.
\nLet’s take the example of the physical reception of customers.<\/strong> This can be broken down into various points, such as waiting time, the friendliness of employees, their presentation, etc.<\/p>\n

The most important thing is to prepare a solid basis on which to base your survey.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_custom_heading uncode_shortcode_id=”146996″]<\/p>\n

3. Setting up the structure<\/h3>\n

[\/vc_custom_heading][vc_row_inner][vc_column_inner width=”1\/2″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”133901″]<\/p>\n

Types of questions<\/h4>\n

[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”122901″]There are different types of question, as you know, the open question<\/strong>: “What do you think of our new product?” or “Are you satisfied with our service?”, or on the contrary, closed questions<\/strong>, to get a simple answer like “yes” or “no”.<\/p>\n

And of course, multiple choice questions<\/strong> are the most used.
\nIt’s easier and quicker for the customer to answer this type of question.
\nLet’s not forget scaled questions<\/strong>! These are very common, and give customers the opportunity to qualify their answers.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104073″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”150460″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_custom_heading uncode_shortcode_id=”636497″]<\/p>\n

4. Define broadcast mode<\/h3>\n

[\/vc_custom_heading][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104077″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”113647″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”102240″]<\/p>\n

Paper form<\/h4>\n

[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”425980″]Sending out paper forms to implement your survey enables you to reach a vast geographical area.<\/strong>
\nThe financial cost is low \ud83d\ude09<\/p>\n

On the other hand, contact with the customer is absent and you have no idea what percentage of customers will respond to the form.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”112044″]<\/p>\n

By phone<\/h4>\n

[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”948651″]Here, costs are moderate and you’re in direct contact with the customer. The downside is that it takes more time for both the company and the customer.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104081″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”188935″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104085″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”213699″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”371628″]<\/p>\n

By e-mail<\/h4>\n

[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”108188″]The e-mail questionnaire is the most widely used today. It’s quick and easy to distribute and, above all, less intrusive for the customer than a telephone call.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_custom_heading uncode_shortcode_id=”139352″]<\/p>\n

5. Test your questionnaire<\/h3>\n

[\/vc_custom_heading][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text uncode_shortcode_id=”108140″]Before publishing your survey, you need to test it.
\nThis will ensure that you spot any lack of clarity in your questions, or any length of questionnaire that could be prohibitive for your customers.<\/p>\n

Test it internally with your staff, then test it with your customers on a reduced basis, and finally you can distribute your survey.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104089″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”194679″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_custom_heading uncode_shortcode_id=”121305″]<\/p>\n

6. Create your questionnaire<\/h3>\n

[\/vc_custom_heading][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104093″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”494741″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text uncode_shortcode_id=”783157″]Remember to keep your questions simple and easy to understand, so don’t use technical language!
\nAnd above all, avoid making your questionnaire too long, as you run the risk of tiring your customers.
\nTo conclude your questionnaire, don’t forget to end with an open-ended question to let the customer have his say, so that he has more time to express his feelings in greater depth by giving more details.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_row_inner][vc_column_inner width=”1\/1″][vc_custom_heading uncode_shortcode_id=”322486″]<\/p>\n

7. Once you’ve collected them, spread the word!<\/h3>\n

[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”149011″]<\/p>\n

On review platforms<\/h4>\n

[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”730978″]Whether it’s Yelp or TripAdvisor, these platforms are a must. Customers ask before they buy, and these platforms give them the information they need.
\nConsequently, it’s also an ideal place for you to distribute the reviews collected from your customer review form.
\nDon’t hesitate to create a page to boost your visibility ;)[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104097″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”306455″][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=”2″][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image media=”104101″ media_width_percent=”100″ alignment=”center” shape=”img-round” radius=”std” uncode_shortcode_id=”183388″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”409553″]<\/p>\n

On Google My Business<\/h4>\n

[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”239391″]Google My Business lets you create a company page and provide all the information you need about your business.
\nAddresses, opening hours and customer reviews are all available online.
\nIn concrete terms, you’ll be able to appear on search engines, as will your customers’ reviews.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_row_inner][vc_column_inner width=”1\/1″][vc_column_text uncode_shortcode_id=”926585″]You’d like to create a satisfaction form for your company, but you’re not quite sure how to […]<\/p>\n","protected":false},"author":1,"featured_media":98651,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[349],"tags":[],"class_list":["post-99759","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-others"],"yoast_head":"\nHow to Create a Satisfaction Form | StyQR Guide<\/title>\n<meta name=\"description\" content=\"Learn how to create an effective satisfaction form easily with StyQR. 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