{"id":85926,"date":"2021-07-29T14:29:14","date_gmt":"2021-07-29T12:29:14","guid":{"rendered":"https:\/\/styqr.fr\/?p=85926"},"modified":"2024-12-05T12:48:21","modified_gmt":"2024-12-05T11:48:21","slug":"negative-comment-what-to-do","status":"publish","type":"post","link":"https:\/\/styqr.fr\/en\/2021\/07\/29\/negative-comment-what-to-do\/","title":{"rendered":"Negative comment: what to do?"},"content":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_column_text]Every rental company’s worst fear<\/strong>: receiving an unjustified<\/strong> negative comment. After all the trouble you’ve gone through to welcome<\/strong> your guests and make their stay a pleasant one, it’s always hurtful. What’s more, apart from thepersonal attack<\/strong>, it lowers your overall rating and scares off future customers. Here we give you the keys<\/strong> to responding and reacting to negative comments.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_single_image media=”82398″ media_width_percent=”100″ media_ratio=”three-two” shape=”img-round” radius=”std” media_link=”url:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank” uncode_shortcode_id=”106276″][vc_row_inner][vc_column_inner column_width_percent=”100″ gutter_size=”0″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”h3″]<\/p>\n

1. Contact the person<\/h3>\n

[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]First rule<\/strong>: don’ t delete<\/strong> the comment. It’s a common mistake, but one to be avoided. First, try to understand<\/strong> what happened. Contact the person who left the comment and try to find common ground<\/strong>. You’ll usually have their contact details<\/strong>: e-mail, text message, phone call – you can try anything. Be courteous<\/strong> and really try to listen<\/strong> and apologize. Discussion<\/strong> is often the key.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_single_image media=”82399″ media_width_percent=”100″ media_ratio=”three-two” shape=”img-round” radius=”std” media_link=”url:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank” uncode_shortcode_id=”572437″][vc_row_inner][vc_column_inner column_width_percent=”100″ gutter_size=”0″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”h3″]<\/p>\n

2. Reply to negative comment<\/h3>\n

[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Then, even if the person hasn’t yet responded to your requests, reply to the comment<\/strong>.<\/p>\n

Explain the reasons for<\/strong> the comment if the rental went badly for you too, or show surprise<\/strong> if you don’t think the comment was justified.<\/p>\n

Responding to negative comments is very important<\/strong>, as it shows that you are listening<\/strong> to your customers.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_single_image media=”82400″ media_width_percent=”100″ media_ratio=”three-two” shape=”img-round” radius=”std” media_link=”url:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank” uncode_shortcode_id=”202907″][vc_row_inner][vc_column_inner column_width_percent=”100″ gutter_size=”0″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”h3″]<\/p>\n

3. Contact the platform<\/h3>\n

[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]If your requests to<\/strong> get in touch don’t produce any results, and the comment you’ve left remains unanswered, you can contact the platform<\/strong>. In this case, look up the customer service<\/strong> number and explain the situation<\/strong> to them in detail. Some platforms like Airbnb<\/a> have pages dedicated to resolving<\/strong> this type of problem. They put the renter and host directly in touch.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_single_image media=”82401″ media_width_percent=”100″ media_ratio=”three-two” shape=”img-round” radius=”std” media_link=”url:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank” uncode_shortcode_id=”941324″][vc_row_inner][vc_column_inner column_width_percent=”100″ gutter_size=”0″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”h3″]<\/p>\n

4. Call on your other hosts<\/h3>\n

[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]You’ve tried everything<\/strong>: making contact, the platform, the comment… and the negative comment<\/strong> is still active, don’t panic. Future customers will be able to see that you ‘ve replied<\/strong>, saying that you don’t understand and that“despite numerous reminders, your host hasn’t been heard from again<\/em>“. This may reassure them that it’s just an isolated comment<\/strong>. But to be on the safe side<\/strong>, you can always contact your former hosts<\/strong>. The ones for whom you remember everything went well<\/strong> and who didn’t leave any comments.<\/strong> Explain the situation to them and see if they’d be willing to help you raise your rating by adding a good<\/strong> one.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_single_image media=”82402″ media_width_percent=”100″ media_ratio=”three-two” shape=”img-round” radius=”std” media_link=”url:https%3A%2F%2Ffr.shopping.rakuten.com%2F|target:_blank” uncode_shortcode_id=”121367″][vc_row_inner][vc_column_inner column_width_percent=”100″ gutter_size=”0″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”h3″]<\/p>\n

5. Work on it beforehand<\/h3>\n

[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Often, a negative comment<\/strong> is due to a misunderstanding or an unresolved bad experience<\/strong>. So, to prevent this type of comment, you can get in touch with your guests<\/strong> during their stay. Without being intrusive, don’t hesitate to ask them if their stay is going well<\/strong>, if they need any help, or even better, if they’ve been able to try the restaurant you mentioned, etc… It’s a pleasant way of<\/strong> making contact and showing that you’re there<\/strong> for them.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_column_text]Have you ever had this type of problem<\/strong>? How did you solve it?[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Have you received a negative comment about your rental? Don’t panic, just follow these simple steps and everything will be fine. <\/p>\n","protected":false},"author":3,"featured_media":84578,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[362],"tags":[2062,2219,2280,2281,1941,1942,2020],"class_list":["post-85926","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-private-individual","tag-qrcode-en","tag-communication-en","tag-notice","tag-marketing-en","tag-styqr-en","tag-rental","tag-website"],"yoast_head":"\nG\u00e9rer les commentaires n\u00e9gatifs - Conseils de StyQR.<\/title>\n<meta name=\"description\" content=\"Learn how to effectively respond to negative comments and turn criticism into constructive feedback with StyQR's expert tips.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/styqr.fr\/en\/2021\/07\/29\/negative-comment-what-to-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"StyQR | Le livret d'accueil digital\" \/>\n<meta property=\"og:description\" content=\"Learn how to effectively respond to negative comments and turn criticism into constructive feedback with StyQR's expert tips.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/styqr.fr\/en\/2021\/07\/29\/negative-comment-what-to-do\/\" \/>\n<meta property=\"og:site_name\" content=\"StyQR\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/fr-fr.facebook.com\/styqr\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-29T12:29:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-05T11:48:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/styqr.fr\/wp-content\/uploads\/2021\/04\/damian-zaleski-RYyr-k3Ysqg-unsplash-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1314\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Marine\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@julien-styqr-admin\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/styqr.fr\\\/en\\\/2021\\\/07\\\/29\\\/negative-comment-what-to-do\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/styqr.fr\\\/en\\\/2021\\\/07\\\/29\\\/negative-comment-what-to-do\\\/\"},\"author\":{\"name\":\"Marine\",\"@id\":\"https:\\\/\\\/styqr.fr\\\/en\\\/#\\\/schema\\\/person\\\/9961aca9b86c9501bc1a72282df89aac\"},\"headline\":\"Negative comment: what to do?\",\"datePublished\":\"2021-07-29T12:29:14+00:00\",\"dateModified\":\"2024-12-05T11:48:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/styqr.fr\\\/en\\\/2021\\\/07\\\/29\\\/negative-comment-what-to-do\\\/\"},\"wordCount\":953,\"publisher\":{\"@id\":\"https:\\\/\\\/styqr.fr\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/styqr.fr\\\/en\\\/2021\\\/07\\\/29\\\/negative-comment-what-to-do\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/styqr.fr\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/damian-zaleski-RYyr-k3Ysqg-unsplash-scaled.jpg\",\"keywords\":[\"qrcode\",\"communication\",\"notice\",\"marketing\",\"styqr\",\"rental\",\"website\"],\"articleSection\":[\"Private individual\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/styqr.fr\\\/en\\\/2021\\\/07\\\/29\\\/negative-comment-what-to-do\\\/\",\"url\":\"https:\\\/\\\/styqr.fr\\\/en\\\/2021\\\/07\\\/29\\\/negative-comment-what-to-do\\\/\",\"name\":\"G\u00e9rer les commentaires n\u00e9gatifs - 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