{"id":85645,"date":"2021-06-16T13:05:49","date_gmt":"2021-06-16T11:05:49","guid":{"rendered":"https:\/\/styqr.fr\/2021\/06\/16\/modernize-your-hotel-reception\/"},"modified":"2024-12-05T15:12:00","modified_gmt":"2024-12-05T14:12:00","slug":"modernize-your-hotel-reception","status":"publish","type":"post","link":"https:\/\/styqr.fr\/en\/2021\/06\/16\/modernize-your-hotel-reception\/","title":{"rendered":"Modernize your hotel reception!"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_column_text]In 2018, there are still many <strong>obsolete practices<\/strong> in the<strong>hotel<\/strong> industry that are <strong>friction points<\/strong> for <strong>customers<\/strong>, risking<strong>tainting their satisfaction<\/strong>. For example, in some hotels, <strong>late arrivals<\/strong> are <strong>not allowed<\/strong> because the reception desk is closed and the<strong>customer cannot be greeted<\/strong>. On the other hand, the<strong>wait<\/strong> for check-in at peak times can be <strong>interminable<\/strong>.   Finally, <strong>communication<\/strong> can leave a lot to be desired when it comes to transmitting information: the <strong>wifi code<\/strong> is written on a <strong>post-it note<\/strong>, there are stacks of <strong>flyers<\/strong> in the hotel lobby with activities to do&#8230; Yet <strong>the hotel sector is increasingly innovating<\/strong> to improve customer reception with <strong>appropriate solutions<\/strong>. Here are a few practices that could <strong>revolutionize your methods<\/strong>![\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81150&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-108063&#8243; text_color=&#8221;color-466698&#8243;]Recording with[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-101106&#8243; text_weight=&#8221;500&#8243; text_color=&#8221;color-466698&#8243;]electronic terminals[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Once in your hotel, your guests are<strong>obliged<\/strong> to go to reception <strong>to check in<\/strong> (the famous check-in!). After a day&#8217;s travel, this is a <strong>tedious<\/strong> but <strong>necessary<\/strong> <strong>moment<\/strong> for them to <strong>collect<\/strong> their room <strong>keys<\/strong>. Several concepts have been developed in response to this problem, notably those of<a href=\"https:\/\/mingus-software.com\/hotello\/\">Hotello<\/a> and<a href=\"https:\/\/www.ariane.com\/index.php\/fr\/\">Ariane<\/a>. They have come up with <strong>electronic kiosks<\/strong> enabling guests to <strong>check-in<\/strong> and <strong>check-out<\/strong><strong>themselves<\/strong> in the hotel lobby. It&#8217;s an ingenious system that <strong>saves time<\/strong> for <strong>guests<\/strong> and hotel <strong>staff<\/strong> alike. Several major hotel chains, such as <a href=\"https:\/\/www.nomad-hotels.com\/\">Nomad Hotels<\/a>, have decided to implement these new kiosks. <\/p>\n<p> How it works is <strong>simple<\/strong>: the customer scans a <strong>personal QR code sent by e-mail<\/strong> at the terminal, enabling him to complete the administrative procedure and receive his key. On departure, simply deposit the key on the dedicated terminal.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81162&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-108063&#8243; text_color=&#8221;color-466698&#8243;]Check-in in[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-101106&#8243; text_weight=&#8221;500&#8243; text_color=&#8221;color-466698&#8243;]line in advance[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]<strong>No more waiting<\/strong> at the hotel reception desk! You can now offer your customers the option of <strong>checking in online<\/strong>. Comparable to airline services, your guests will receive an <strong>e-mail<\/strong> two days <strong>before their stay<\/strong> to prepare their <strong>check-in online<\/strong>. On the day of <strong>arrival<\/strong>, he&#8217;ll receive a new <strong>message<\/strong> containing a <strong>map<\/strong> to the hotel, <strong>his room number<\/strong> and other <strong>useful information<\/strong> for his stay. Once <strong>there<\/strong>, they can <strong>collect their key<\/strong> directly from the <strong>express check-in desk<\/strong>.  <\/p>\n<p><a href=\"https:\/\/www.accorhotels.group\/\">AccorHotel<\/a> offers this <strong>service<\/strong> on its <strong>website<\/strong>. You too can set up a <strong>similar system<\/strong> by creating <strong>your own hotel website<\/strong><a href=\"https:\/\/styqr.fr\/en\/2021\/06\/16\/the-website-of-your-hotel-indispensable\/\">(see our article on the subject!<\/a>).[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81163&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-108063&#8243; text_color=&#8221;color-466698&#8243;]The smartphone as[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-101106&#8243; text_weight=&#8221;500&#8243; text_color=&#8221;color-466698&#8243;]room key[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Put an end to <strong>lost<\/strong> and <strong>forgotten keys<\/strong> for your guests: the <strong>smartphone<\/strong> can now <strong>replace the key<\/strong>! With a simple click, your travelers can access their room <strong>without having to go through reception<\/strong>. It&#8217;s all digital! Thanks to a <strong>mobile application<\/strong> accessible to all, your customers can <strong>choose their room<\/strong>, <strong>check-in<\/strong> and <strong>check-out<\/strong>, and <strong>open <\/strong> <strong>their room<\/strong> door. The <a href=\"https:\/\/www.louvrehotels.com\/fr\/\">Louvre Hotel<\/a> group is already enabling its guests to use this feature, which is being tested in two establishments before being rolled out to all the group&#8217;s hotels, thanks to its <strong>free<\/strong> &#8220;<a href=\"https:\/\/www.hotelforyou.com\/fr\/\">HotelForYou<\/a>&#8221; <strong>application<\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81113&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-108063&#8243; text_color=&#8221;color-466698&#8243;]A digital welcome booklet[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-101106&#8243; text_weight=&#8221;500&#8243; text_color=&#8221;color-466698&#8243;]for practical information[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]To <strong>replace the traditional paper binder<\/strong> (often obsolete and unattractive), <strong>the digital welcome booklet<\/strong> is your best<strong> asset for a quality welcome<\/strong>. Everything is designed to <strong>simplify <\/strong>the<strong>arrival<\/strong> and <strong>stay of <\/strong>your customers, with <strong>intuitive handling<\/strong> and a summary of all <strong>useful information<\/strong>. It tells your customers :  <\/p>\n<ul>\n<li>wifi code (simple copy\/paste)<\/li>\n<li>good addresses nearby useful numbers (reception, additional services, etc.)<\/li>\n<li>practical information (reception and pool times, check-out times, etc.)<\/li>\n<li>digicodes (access codes for parking lots, hotels, etc.)<\/li>\n<\/ul>\n<p>Your guests can access the welcome booklet by <strong>scanning<\/strong> a <strong>QR code<\/strong> placed in an attractive photo frame <strong>with their smartphone<\/strong>. <strong>Aesthetically pleasing<\/strong>, it blends in perfectly with your hotel&#8217;s <strong>decor<\/strong>. <strong>Create<\/strong> your first welcome booklet <strong>free of charge<\/strong>.[\/vc_column_text][vc_button button_color=&#8221;accent&#8221; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fapp.styqr.fr%2Fauth%2Fsignup|&#8221;]Creating your welcome booklet[\/vc_button][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text]<strong>Customer service<\/strong> is the<strong>key<\/strong> to your establishment&#8217;s success. Satisfying your customers now <strong>requires<\/strong> you to<strong>use new methods<\/strong> that will<strong>impress your travelers<\/strong> with your <strong>modernity<\/strong> and <strong>save time<\/strong> (for you and your customer). So go<strong>hotel 2.0<\/strong>![\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>How can you improve the way you welcome guests to your hotel? Here are the best innovations we&#8217;ve found for you! <\/p>\n","protected":false},"author":1,"featured_media":81164,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[363],"tags":[1963,2002,2062,2150,2221,2231,2235,2267,2318,2366,2367,2368,1941,1961,1962],"class_list":["post-85645","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professionals","tag-travel","tag-hotel-en","tag-qrcode-en","tag-keys","tag-mobile-application","tag-innovation-en","tag-customers","tag-modernize","tag-travelers","tag-check-in-en","tag-check-out-en","tag-customer-satisfaction","tag-styqr-en","tag-welcome-booklet","tag-digital-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Superhost: Die besten Innovationen f\u00fcr StyQR<\/title>\n<meta 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