{"id":85561,"date":"2021-06-15T16:23:05","date_gmt":"2021-06-15T14:23:05","guid":{"rendered":"https:\/\/styqr.fr\/2021\/06\/15\/the-impact-of-artificial-intelligence-on-customer-service\/"},"modified":"2025-01-13T14:54:09","modified_gmt":"2025-01-13T13:54:09","slug":"the-impact-of-artificial-intelligence-on-customer-service","status":"publish","type":"post","link":"https:\/\/styqr.fr\/en\/2021\/06\/15\/the-impact-of-artificial-intelligence-on-customer-service\/","title":{"rendered":"The impact of artificial intelligence on customer service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_column_text]AI is <strong>the set of computer systems<\/strong> capable of performing tasks that usually require <strong>human intelligence<\/strong>, such as visual perception, voice recognition and translation. According to a 2017 McKinsey Global Institute report, in the hospitality sector, <strong>50% of tasks will be automated by 2055.<\/strong> Digital technology is therefore becoming increasingly present, enabling hoteliers to get to know their customers better and target what&#8217;s important to them.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81265&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-108063&#8243; text_color=&#8221;color-466698&#8243;]A strategy[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-101106&#8243; text_weight=&#8221;500&#8243; text_color=&#8221;color-466698&#8243;]marketing[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]In order to <strong>personalize<\/strong> and improve <strong>interactions<\/strong> with their customers, many companies have opted for this type of marketing.<\/p>\n<p>Indeed, following the phenomenon of &#8221; <strong>machine learning<\/strong>&#8220;, data collection and processing are evolving in line with the evolution of algorithms and applications in the <strong>digital tourism sector.<\/strong><\/p>\n<p>Thus, content personalization and specific recommendations are proposed.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81237&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-108063&#8243; text_color=&#8221;color-466698&#8243;]Services[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-101106&#8243; text_weight=&#8221;500&#8243; text_color=&#8221;color-466698&#8243;]revisited[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Several <strong>services<\/strong> will be <strong>modernized<\/strong> and become <strong>faster<\/strong> and more efficient thanks to<strong> AI<\/strong>. Personalized <strong>recommendations<\/strong> for activities in the vicinity of their hotel will be made based on the <strong>traveler&#8217;s ID<\/strong>, and virtual reality already makes it possible to take an immersive tour of the hotel. What&#8217;s more, there&#8217; <strong>s no need to<\/strong> waste time <strong>changing prices<\/strong>, as<strong>pricing<\/strong> will be adjusted in real time. Finally, applications facilitating social interaction within the hotel, as well as robotized room service, will soon make their appearance.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81236&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-108063&#8243; text_color=&#8221;color-466698&#8243;]Check-in, Check-out[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-101106&#8243; text_weight=&#8221;500&#8243; text_color=&#8221;color-466698&#8243;]and E-Welcome<br \/>\n[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Generating more <strong>profit<\/strong> to deliver a better <strong>customer<\/strong> <strong>experience<\/strong>, <strong>E-Welcome<\/strong> makes it possible to anticipate customer needs and offer internal or external services. This creates a <strong>special relationship<\/strong> between the hotel and its prospects.<\/p>\n<p><strong>E-welcome<\/strong> is also present through the digitalization of the welcome booklet. When you create your<strong> StyQR digital welcome booklet<\/strong>, you&#8217;ll be issued <strong>a QR code<\/strong> that your customers can <strong>scan <\/strong>to access all the information they need for their stay (wifi code, digicodes, correct address, etc.).<\/p>\n<p>In addition, tasks such as<strong> check-in<\/strong> are being <strong>digitized<\/strong>. Applications are being developed for facial recognition <strong>to simplify<\/strong> hotel <strong>check-in<\/strong>. Last but not least, the <strong>smartphone makes<\/strong> customer relations much <strong>easier<\/strong>, since it can be used as a form of <strong>payment<\/strong> or even <strong>as an electronic key<\/strong>.[\/vc_column_text][vc_button border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fapp.styqr.fr%2Fauth%2Fsignup|target:_blank|&#8221;]To create your digital welcome booklet, click here![\/vc_button][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81234&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-108063&#8243; text_color=&#8221;color-466698&#8243;]A trend[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-101106&#8243; text_weight=&#8221;500&#8243; text_color=&#8221;color-466698&#8243;]towards robotization<br \/>\n[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]In <strong>Japan<\/strong>, you&#8217;ll find Aico Chihira, the region&#8217;s best-known <strong>hotel robot<\/strong>, and in Silicon Valley, A.L.O., the robot butler.<br \/>\nIn fact, the digital and technological era is turning the hotel industry upside down, with a huge increase in the number of robots.<br \/>\nIn fact, <strong>over 80%<\/strong> of hotel staff find that the robot helps them in their work and makes them more efficient.<br \/>\nAt the <strong>Hilton McLean<\/strong> in Virginia, <strong>Connie is a robot concierge<\/strong> who interacts with guests.<br \/>\nAn initiative that could <strong>delegate tasks<\/strong> such as receiving or transporting suitcases&#8230; to machines.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81235&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-108063&#8243; text_color=&#8221;color-466698&#8243;]Innovation from [\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-101106&#8243; text_weight=&#8221;500&#8243; text_color=&#8221;color-466698&#8243;]end-to-end[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]In short, <strong>algorithms<\/strong> will be used to tailor personalized <strong>offers<\/strong> to customers&#8217; precise <strong>needs<\/strong>.<br \/>\nWhether it&#8217;s in relation to <strong>hotel search<\/strong> using <strong>voice assistants<\/strong>, the reservation system, but also, platforms using <strong>chatbots<\/strong>, live chat and other instant messaging enabling live, time-saving communication.<br \/>\n<strong>Tariffs<\/strong> are also optimized thanks to seasonal analyses.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Is it important to understand all the issues surrounding artificial intelligence? Yes, and we explain why! <\/p>\n","protected":false},"author":1,"featured_media":84085,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[363],"tags":[1941,1962,2002,2023,2229,2231,2293],"class_list":["post-85561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professionals","tag-styqr-en","tag-digital-en","tag-hotel-en","tag-e-tourism","tag-artificial-intelligence","tag-innovation-en","tag-digitization"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Superhost: AI&#039;s Role in Customer Service | StyQR<\/title>\n<meta name=\"description\" content=\"Discover how AI is transforming customer service for Superhosts, enhancing guest experiences and streamlining operations in the hospitality industry.\" \/>\n<meta name=\"robots\" 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