{"id":85525,"date":"2021-06-15T11:37:37","date_gmt":"2021-06-15T09:37:37","guid":{"rendered":"https:\/\/styqr.fr\/2021\/06\/15\/is-it-worth-having-a-chatbot-on-your-hotel-website\/"},"modified":"2025-01-13T14:51:19","modified_gmt":"2025-01-13T13:51:19","slug":"is-it-worth-having-a-chatbot-on-your-hotel-website","status":"publish","type":"post","link":"https:\/\/styqr.fr\/en\/2021\/06\/15\/is-it-worth-having-a-chatbot-on-your-hotel-website\/","title":{"rendered":"Is it worth having a chatbot on your hotel website?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_column_text]In today&#8217;s<strong> digitalized world<\/strong>, <strong>the<\/strong><strong>customer experience<\/strong> has become the sinews of war: a <strong>key element<\/strong> in your strategy&#8230; A <strong>chatbot<\/strong> is a software <strong>robot<\/strong> capable of <strong>dialoguing<\/strong> with an individual or <strong>consumer<\/strong> via an automated conversation service.<br \/>\nThis <strong>mechanized communication<\/strong> brings up an<strong> interactive<\/strong> icon on <strong>your website<\/strong>, opening a <strong>live chat window.<\/strong> The chatbot <strong>saves<\/strong> you time and<strong>increases your knowledge of<\/strong> your <strong>customers<\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81355&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-108063&#8243; text_color=&#8221;color-466698&#8243;]A tool for[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-101106&#8243; text_weight=&#8221;500&#8243; text_color=&#8221;color-466698&#8243;]additional sale[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]<strong>Chatbots<\/strong> can encourage your customers to <strong>purchase additional services<\/strong> through a variety of suggestions. Indeed, by asking about <strong>your offers<\/strong> and<strong> additional services<\/strong> on chat, they receive an<strong> instant response<\/strong> that pushes them directly to purchase. You can also use chatbots to <strong>support your live reservations <\/strong>(as the SNCF does so well!). In this way, you <strong>reduce the management workload of receptionists<\/strong> and provide immediate responses by being <strong>available 24 hours a day<\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81356&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-108063&#8243; text_color=&#8221;color-466698&#8243;]A hunt[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-101106&#8243; text_weight=&#8221;500&#8243; text_color=&#8221;color-466698&#8243;]to information[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Customers often have <strong>lots of questions for you<\/strong>. A chatbot allows you to compile all the questions that come up frequently. <\/p>\n<p><em>&#8220;What time is breakfast served?&#8221;<\/em><br \/>\n<em>&#8220;What are the rates for your Spa \/ Massage?&#8221;<\/em><\/p>\n<p>On the <strong>technical side<\/strong>, these questions will enable you to take stock of your site&#8217;s malfunctions. Don&#8217;t forget that you should always<strong> propose solutions to problems raised<\/strong> by your customers.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81361&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-108063&#8243; text_color=&#8221;color-466698&#8243;]Support[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-101106&#8243; text_weight=&#8221;500&#8243; text_color=&#8221;color-466698&#8243;]personalized[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]Your hotel chatbot will also enable you to have a <strong>personalized relationship<\/strong> with your customers before, during and after their stay. You&#8217;ll be able to provide your guests with the <strong>offers best suited<\/strong> to their needs, as well as suggesting <strong>activities<\/strong> or <strong>tourist spots<\/strong> not to be missed.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;81357&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-two&#8221; shape=&#8221;img-round&#8221; radius=&#8221;std&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-108063&#8243; text_color=&#8221;color-466698&#8243;]Zo\u00e9, the chatbot for hotels[\/vc_custom_heading][vc_custom_heading text_size=&#8221;fontsize-101106&#8243; text_weight=&#8221;500&#8243; text_color=&#8221;color-466698&#8243;]equipped with artificial intelligence[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text]<em>&#8220;Zo\u00e9, <strong>the hotel artificial intelligence<\/strong> available 24\/7, is <strong>capable of handling<\/strong> up to <strong>80%<\/strong> of customer interactions. Zo\u00e9 saves you time and lets you focus on complex, high-value-added conversations.&#8221;<\/em><\/p>\n<p>With this software, you can <strong>manage your customer communications efficiently<\/strong> and <strong>save time by centralizing all your messaging<\/strong> on a single platform (SMS, Live chat, Facebook Messenger, WhatsApp (beta) Viber, Twitter, Telegram, Booking.com, Expedia, Airbnb&#8230;). What&#8217;s more, Zo\u00e9 lets you communicate with your customers in <strong>8 languages<\/strong>! Specialized in the hotel industry,<a href=\"\"><strong> Quicktext<\/strong><\/a> connects to your <strong>PMS<\/strong> to enable you to view and program customer messages in an instant, suggesting <strong>the right service to the right customer at the right time. <\/strong>This chatbot will also enable you to convert many conversations into bookings![\/vc_column_text][vc_button border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fwww.quicktext.im%2Ffr%2F|&#8221;]Discover Quicktext[\/vc_button][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text]As you can see, <strong>chatbots<\/strong> will soon <strong>revolutionize the customer experience<\/strong> on your site.<br \/>\n<strong>Customer satisfaction<\/strong> <strong>will increase<\/strong> when they <strong>have the right information at the right time!<\/strong>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Wondering how to enhance your customer experience? Try the chatbot!   <\/p>\n","protected":false},"author":1,"featured_media":84185,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[363],"tags":[2293,2342,1962,2002,2020,2023,2172,2229,2231],"class_list":["post-85525","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professionals","tag-digitization","tag-customer-service","tag-digital-en","tag-hotel-en","tag-website","tag-e-tourism","tag-additional-sales","tag-artificial-intelligence","tag-innovation-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Superhost: Migliora l&#039;esperienza clienti con StyQR<\/title>\n<meta name=\"description\" content=\"Scopri come un chatbot pu\u00f2 trasformare la tua attivit\u00e0 di Superhost. 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