Caretakers: the different types
We are hearing more and more about concierge services, whether for hotels, private individuals or companies. But what exactly do they offer?
1. What does it involve?
Conciergeries refer to services offered to individuals (private concierge) or to employees (company concierge), based on the model of a hotel concierge. The aim of these concierge services? To offer a range of personalised services aimed at facilitating the daily life of their clients.
The model applied? That of the conciergeries of the big hotels. That is to say: to ensure the smooth running of the clients’ stay (reception, information, etc.) and to satisfy their requests (theatre reservations, car hire, etc.).
2. Janitorial services: private or corporate?
The aim of the private concierge service is to simplify the lives of its clients by saving them time. It is a personal assistance company that offers its customers to perform services for them such as: finding a heating engineer, waiting for a delivery man, receiving customers, making an inventory of fixtures… This is a very useful service for seasonal rentals.
Born in the United States in 1990 and arriving in France in 2000, the concierge service is a set of services offered to employees in their workplace. It is a lever for human resources management because it reduces employee stress and offers a better balance between private and professional life.
Now that you know everything, will you use such services? And if you want to discover a concierge service, this is the one we recommend!
Our advice for a successful ad
The ad :
a rental essential
To rent your home, on Airbnb or on other rental platforms, it is of course necessary to create an ad. Thanks to a description and photos, it has for interest to present your property and to allow your potential tenant to project himself. A transparent and complete ad will inspire your customers. You will have more chances to rent your property.
Your ad is crucial to target your travelers and make you stand out from the competition. So how do you create a successful ad? We reveal you our best advices!
Photos
to illustrate
The first look is the most important. For Airbnb, it is mandatory to add at least one photo. However, we advise you to add more than that, at the risk of not attracting any customers. Your photos will interest the travelers; and encourage them to continue reading towards the description.
If you are a photographer, you can take your own pictures from your phone with a wide angle lens that will give you a 160° field of view (for example, the brand Pixter). Do not neglect your rooms (bathrooms, living rooms…) and gardens, highlight their particularities.
In case you are not inspired, Airbnb offers you a service of professional photographers. Practical, the price of this service will be deducted from the income of your future rentals. Whatever your method, remember to clean and tidy up the place before taking your pictures at the risk of making a “monumental flop”.
A precise
description
Your home has its own particularities, it will interest specific customer profiles. Who are they? Our article “How to target and seduce your customers” will help you identify them.
Remember that the description completes the photos. It must be as complete as possible to guide the client on the characteristics of the property. Does the property have a coffee machine? A Jacuzzi? To answer these questions, remember to reference the appliances and equipment. Also note their restrictions, so you won’t be disappointed: for example, if you indicate the existence of a swimming pool, specify whether it is public or private.
Your ad should also contain a brief paragraph describing the location of the accommodation and the transportation available on site. This will help your clients organize their arrival, departure and stay (shops, parking space, nearest subway station, etc.).
A nice
profile
Your profile on the different platforms (like Airbnb, GuestToGuest, Abritel…)completes your ad, and aims to introduce you with a photo and a description.
Be sincere and human, inspire confidence with smiling pictures and a personal description. Don’t be professional, be accessible and welcoming.
Your profile is not intended to directly rent your property, but it (re)assures the client of your credibility. It is therefore strongly advised to certify your phone number, email address and identity card. Reviews also have a strong impact, think about asking your tenants if they are satisfied with their stay and respond to their reviews to gain visibility.
Renting your property requires a sometimes complicated organization, facing demanding customers. It is enough not to update or to badly present your advertisement to miss certain opportunities of hiring.
But don’t panic! There are now BnB concierge services to simplify the management of your vacation rental. In addition to taking care of your rental in all its major aspects (selection of the client, handing over of the keys, cleaning, linen…), the conciergeries propose you a service of creation of advertisement with professional photographs and help you to fix the best price for your rental. For more information, we have deciphered for you the functioning of two (super) conciergeries, for you to choose!
Simplify your Airbnb management with a co-host!
Managing the whole organization of your Bnb rental is sometimes a real headache. Indeed, if renting between individuals can allow you to earn money, it nevertheless requires a well-functioning organization (reception of the travelers, handing-over of the keys, cleaning…).
Sometimes, we would like to be able to manage all that more easily! What if we told you that it is possible? We present you today the functioning of the “co-hosts”, your best ally for your BnB rental!
What's a
airbnb co-host ?
First, let’s analyze the word: Co-host. Does this make you think of the word teammate? Bingo! A Co-Host is a partner whose mission is to help you manage your rental and your travelers. But who can be a co-host? There is no limit, you just need a mutual agreement.
It is therefore highly recommended to ask someone you can rely on (family, friend, neighbor…). If you don’t know anyone around you who can play this role, you can probably find someone through the Airbnb community forum.
The co-host
missions
You remain the main manager and the co-host is your assistant in the rental Airbnb. His/her mission: to replace you on the tasks that you will not be able to perform. Your co-host can also help you on :
- Creating and updating the ad
- Preparing the accommodation (restocking supplies, cleaning, repairs, bedding…)
- Welcoming and assisting travelers (handing over keys, questions, problems…)
- Communication and management of travelers’ comments
- Management of reservations
To give the status of co-host to someone, you just have to add him/her to your ad Airbnbfollowing this tutoriel.
With a co-host, managing your rentals becomes easier! However, it is essential to choose a person you can trust to avoid any dispute. If you are having trouble finding a suitable co-host or if you prefer to use a professional, we have the solution for you: BnB concierge services.
Discover our articles on two famous BnB concierge services :
: GuestReady and Welkeys !
Couples: an interesting target for your rental
Do you rent an apartment or a house of the studio or two-room type? Couples are therefore your preferred customers! But how to best meet their expectations and needs? From the writing of your ad to the reception of your travelers, here is our advice to put all the chances on your side!
Understand
their needs
We can’t put all travel couples in the same box! Indeed, some simply want to spend time together, to be quiet, to rest, others want to have fun, to do sports and activities. Some prefer to discover and visit the city, while others are passionate about the local gastronomy! Depending on the location of your accommodation and its “atmosphere”, it will be more willing to welcome a certain type of traveler. Be attentive to their needs and don’t hesitate to give them your advice and good addresses to make their stay a success! You can use your digital welcome booklet.
How to encourage them to
book your accomodation ?
Love softens morals but not requirements! To make couples come to your place, you will have to win them over as soon as you create your rental ad. The characteristics of your accommodation, its equipment and photos will be essential elements. You can specify in your ad that your accommodation is ideal for couples, and highlight certain elements (a king-size bed, a Jacuzzi, a romantic decor …). Finally, don’t hesitate to read our article “Our advices for a good ad” who will help you write it.
Little touches to
satisfy your travelers
Be considerate of your travelers and don’t hesitate to give them your phone number to prepare for the couple’s arrival. It is possible that they will rent your Airbnb to celebrate a special occasion (wedding anniversary, Valentine’s Day…). You will be able to offer them a special welcome or surprise them with a bouquet of flowers, chocolates, a bottle of wine or champagne. For this, we have found a good address for you : La boutique des Proprios. This website will offer you various welcome kits to satisfy all your travelers!
So, if couples are the main target of your rental, you can apply these few tips to encourage them to book your accommodation. Once there, their satisfaction is also essential. To do so, you should, StyQR accompanies you with the digital welcome booklet. Create a free welcome guide for your accommodation in just a few clicks to include all the practical information (wifi code, specificities of the rental, good addresses nearby…). Your tenants will be able to access it easily by scanning a QR code placed in a nice picture frame. They will be more independent, and so will you!
The best luggage storage systems
When you run a hotel, a guest house or you rent your accommodation on platforms like Airbnb, we want to satisfy our travelers at all costs! Sometimes we have to bend over backwards to meet their demands, such as keeping their luggage on the day of their departure during their visits. Indeed, this is a problem frequently encountered by travelers: finding themselves with their luggage on their hands before check-in or after check-out. Fortunately, some great ideas have been developed to make your travelers’ (and therefore your own!) life easier. So why not suggest one of these solutions to your customers? We explain it all to you.
DropYourBag,
luggage transfer
If your accommodation is located in Paris, this luggage transfer system will be perfect for your travelers! Drop your Bag picks up the luggage of your customers at the place of their choice (hotel, airbnb or elsewhere) and then they will be dropped off at the desired time at the airport (Charles de Gaulle or Orly). A practical, flexible and secure solution for your travelers to enjoy their last day without any constraints!
Holibag,
luggage storage
Holibag is a luggage storage service that is available in nearly 100 cities in France and Europe. The system is convenient, secure (with insurance) and connected! Travelers book their luggage locker from the mobile app or website, then they go to the location to drop off their luggage and finally they receive a reminder notification shortly before the end of the locker. They will then be able to enjoy their day to the fullest by dropping off the items of their choice (suitcases, helmets, shopping bags…).
Eelway,
3 in 1 !
Eelway is a complete luggage management service that offers three options:
- Luggage storage at a network of partner hotels. If you own a Airbnb or a guest house, it is an interesting solution to advise your guests. If you manage a hotel, why not offer your deposit services?
- Luggage transfer from the airport or train station to your home, hotel or Airbnb.
- Delivery of luggage from one place to another, in France and internationally.
Eelway is therefore a complete, easy, fast and secure solution!
These three services will allow you to simplify the life of your travelers so that they spend a pleasant stay in your accommodation. You can therefore suggest that they use one of these solutions for their luggage.
In order to provide them with the necessary information easily, you can include it in the “Practical information” module of your digital welcome booklet. Indeed, StyQR allows you to create your accommodation’s digital welcome booklet for free and in a few clicks, in order to organize all the useful information (wifi code, digicode, tips, good addresses…). Your customers will simply access it by scanning a QR code integrated in a nice picture frame.
Our tips for successful photos of your Airbnb ad
It is statistically proven that the quality of your photos has a great importance on the success of your rental ad! Indeed, professional quality photos will allow you to improve the performance of your ad by getting more bookings and longer reservations. The rate per night will also be 26% higher and finally the overall rental income will be 40% higher! So don’t wait any longer to improve the photos of your ad! Here are our tips.
Source : Airbnb
Use a
professional photographer
It is the choice of simplicity: you will be assured of a result of great quality. You can call upon a professional photographer in your area, the rates vary in general from 80€ to 300€ depending on the photographer, the size of your home and the number of pictures taken.
Airbnb also offers a professional photographer service, whose price will be deducted from your future rentals (clic here for more information).
Take the pictures
by yourself
If you want to save money and you are a little creative, you can very well make the photos yourself. Choose a camera or smartphone with good quality. Your home should be clean, tidy and not too busy, with a neat decoration. Remember to take a sufficient number of photos. Take pictures of each room, and don’t neglect the details that can make a difference and make your travelers fall in love with you (for example, pretty plants, candles…)! Choose good angles, avoid taking pictures from too high or with your camera tilted.
Our tips for even
better pictures
If your photos are not perfect the first time, don’t panic! You can retouch them for an even better result. For this, you can do it directly on iPhone by playing on the brightness, contrast and saturation.You can also use the application Snapseed, very powerful and easy to use.
Finally, you can invest in a tripod or a wide angle lens to improve your angles of view.
The basic equipment for your B&B rental
You rent your accommodation on Airbnb or you want to start soon? Then you’re probably wondering what equipment you need to leave behind for your locataires. In fact, in addition to the basic requirements, there are certain elements that will allow you to satisfy your guests and make them more independent during their stay! So, we have prepared for you the list of the essential equipment and the “bonuses” that you could also add.
The must-haves
The basic items that must be provided in your rental are clean sheets, pillows, towels, soap and toilet paper. Also remember to specify in your ad if your accommodation is equipped with wifi, which has become a must for many travelers today! Also indicate if your accommodation has a free parking space. In order to reassure your travelers, you can indicate in your ad the security equipment (alarm, smoke detector or carbon monoxide detector).
Bonus items
In order to satisfy your travelers and to make them more autonomous during their stay, you can also provide them with shampoo, a hair dryer, an umbrella, an iron and an ironing board, laundry or feminine hygiene products. To make life easier for them, you can leave basic kitchen items (salt, pepper, olive oil, vinegar) and cleaning products at their disposal.
The good plan : the welcome kits
In order to find easily and cheaply all the elements mentioned above, you can buy or make a welcome kit for your tenants. This kit can be for example composed of basic elements for hygiene and cooking, or small welcome gifts (regional products, chocolates…). We advise you to take a look at La boutiques des Proprios, the ideal site to find your welcome kit.
The welcome booklet
In order to accompany your travelers during their stay, the welcome booklet is a must. You can specify in it the specificities of your accommodation and the functioning of the household appliances. You can also indicate which products and elements are available to your tenants. In short, the welcome booklet allows you to list all the useful information about your accommodation (wifi, digicode, useful numbers, good addresses nearby, practical information…).